Browsing by Subject "crisis communication"

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  • Lyu, Bingying (Helsingin yliopisto, 2014)
    Modern China has entered an era of risk society. The emerging public crises are challenging the government's reactions including the openness and speed of information, the reconstruction of credibility and reputation. On the other hand, the media environment has changed enormously. Despite the tight censorship of China's traditional media, social media provide both opportunities and challenges for government crisis communication in terms of its fast speed of transmitting and instantaneous sharing of information, reliance on user-generated content, and openness of public opinions and easiness to access. Since social media are empowered to reshape the public opinion field, media manipulation from the government changes accordingly. Therefore, this study focuses on the way social media was used actively in the crisis communication in the 2013 Ya'an earthquake by the Chinese government and respond from the public. Mixed research methods are used in the study, including content analysis as quantitative method, and frame analysis as qualitative method. This research first identifies how did the state-owned media presented the crisis. Subsequently, it explores what crisis communication strategies the state-owned media applies on social media during the earthquake, and how effective those strategies are based on attitudes of the public. As an authoritarian country, the Chinese government used to cover crisis and suppress discussions to maintain stability of the society, which caused distrust among the public. However, different from the stereotype, the Chinese government tends to guide public opinion to the positive direction rather than hiding the truth nowadays. Based on the analysis, the conclusion can be drawn clearly how the Chinese government managed and responded to the crisis through the state-owned media.
  • Koistinen, Olga (Helsingin yliopisto, 2021)
    Media and power dichotomy in Russia present an interesting and multilateral context for research. The global pandemic of COVID-19 which started in 2019, raised the significance of the crisis communication in the media. Crisis communication is essential in regard to constructing and influencing the audience’s perception. The aim of this master’s thesis is to provide an analysis of the news frames used in two Russian newspapers and analyse how they are used in relation to influencing public’s perception. The aim is to identify how the news framing creates narratives and public discussion. Additionally, the analysis involves the question of how the relationship between Russia and the West is framed during this crisis. The research material consists of two different newspapers during the month of April 2021. Research data that involve news about COVID-19 includes all the articles, editorials and opinion pieces from this time. Research material consists of a total of 54 articles. The newspapers selected for the research are “Argumenty I Fakty” which is identified as a pro- government newspaper. The second newspaper is “Nezavisimaja Gazeta” identified as critical towards the Russian government. The framing analysis of research material is conducted. Research also draws from the theories of crisis communication. Results of the analysis indicate, that the political orientation of a newspaper, is significant in terms of the news frames used in them. The news frames construct the public discussion and influence the peoples actions. In “Argymenty I Fakty” was found four news frames and in “Nezavisimaja Gazeta” was found five news frames. Only one news frame was used in both newspapers. The news frames utilized in the pro-government newspaper amplified the political agenda of the Russian government. The narratives created in both newspapers were significantly different. In conclusion, the framing analysis provided an understanding of the news frames used in two different Russian newspapers. It is evident, that the political identity of the newspaper provides a significant impact which news frames are utilized and how crisis communication is conducted. The opposition of Russia and the West is visible in both newspapers and it is created through the news framing.