Browsing by Subject "online communication"

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  • Rezende da Cunha Júnior, Fernando; Lemos, Monica Ferreira (2017)
    This article describes how secondary education students from the state of São Paulo, Brazil, protested against the closure of ninety-four schools of public educational system. The movement named ‘Do not close my school’ was a combination of online protest, using Facebook pages, occupy-type protest, in which students occupied more than 200 schools, and demonstrations, which occurred in different cities of the state. It was a movement organized by the students, with no official support of school managers, and lasted more than two months. We analyse the activities involved in the ‘Do not close my school’ movement under a Cultural-Historical Activity Theory framework, and we discuss how the concept of collaborative agency is important for the development of such a protest. As data, we use the content of pages on Facebook from fifty-six groups related to the school occupation and 111 official pages, also on Facebook, from the schools. We performed a multimodal and network analysis of the data in order to understand how the movement developed which results were obtained by the students. Our findings suggest that by acting collaboratively students were able to reach satisfactory results from their protests. In addition, they expanded the activities in their groups on Facebook to other contexts, like organizing events in their schools or using them for other social movements.
  • Toivonen, Kia (Helsingin yliopisto, 2021)
    The purpose of this research is to study how informal communication and information flow changed when the COVID-19 pandemic forced many organizations to transfer from working at the office to remote work at home. In the pre-pandemic world, informal communication occurred at the workplace on a daily basis, thus creating more opportunities for information exchange, whereas in the present, the new remote work mode has erased informal communication from the equation nearly completely. This research studies how the flow of information was impacted by the sudden lack of informal communication, and whether these changes were seen in the basic workflow of organization members. The study is conducted in collaboration with CSC – ICT Center for Science Ltd. Qualitative semi-structured interviews were used as the research method in this study. All interviewees worked in specialist positions, and the sample represented all units in CSC. The interviews were analyzed with qualitative content analysis, which was based on the coding frame built on themes that arose in the interviews. Such themes were meetings, silos, communicational environment and information flow. The results show that without informal communication, the organization members do not have as good of a comprehension of the organization’s projects and daily operation as they did before the pandemic. Furthermore, the individuals’ informal communication networks have reduced during the pandemic, and they no longer communicate with anyone who they do not work with consistently. The reduced communication network and informal communication have impacted the information flow to have become more formal and focused on the substance at hand. Information has become more difficult to access without informal communication to maintain an understanding of who works with what information. The results are corresponding with what is known by previous research. However, this study elaborates more on not only the relationship between informal communication and information sharing, but also on how the dynamics of that relationship works in a changing environment. Without informal communication, individuals are unaware of the information that is flowing elsewhere in the organization. This creates uncertainty and feelings of missing out on potentially relevant information.