Browsing by Subject "support"

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  • Tornivuori, Anna; Tuominen, Outi; Salantera, Sanna; Kosola, Silja (2020)
    Aims To define digital health services that have been studied among chronically ill adolescents and to describe e-health coaching elements that may have an impact on transition outcomes. Design Systematic review without meta-analysis. Data sources MEDLINE (Ovid), Pub Med, Scopus and CINAHL on 28 May 2018. Review methods Peer-reviewed articles published between January 2008-May 2018 were reviewed following the Cochrane Handbook for Systematic Reviews of Interventions and reported according to the Preferred Reporting Items for Systematic Reviews and Meta-analyses statement. Results Twelve randomized controlled trials were included. The interventions varied significantly in duration and content. E-coaching that included human and social support showed positive impact on transition outcomes. Digital health services incorporated into usual care provide efficient and accessible care. Conclusion E-coaching elements enable tailoring and personalization and present a tool for supporting and motivating chronically ill adolescents during transition of care. Future research should evaluate the effectiveness of e-coaching elements. Impact Digital services are considered a means for increasing adolescents' motivation for self-care and for increasing their accessibility to health care. The coaching elements in digital services consist of a theoretical basis, human support, interactive means and social support. Included interventions varied in terms of duration, dose, content and design. Our results may serve the development of digital health services for adolescents in transition. E-coaching can be used to engage and motivate chronically ill adolescents to improve health behaviour and self-management during transition of care.
  • Kallonen, Ville (Helsingfors universitet, 2016)
    This research considers factors affecting customer satisfaction and value perception of ERP maintenance and support service. The research strategy is qualitative and it is carried out as a semi-structured interview study. In the study 12 experts working with maintenance and support services for ERP systems are interviewed. The interviewees represent IT vendor sales organization and service managers and the customer-side IT management, service managers and application experts. The theoretical framework of the research is primarily based on DeLone and McLean (2003) IS Success theory and framework of Critical Success Factors for ERP Maintenance Support by Law, Chen and Wu (2009). The theoretical framework is subsequently converted to ten themes which comprise the core of this research. The purpose of the research is to find out what factors affect the satisfaction and value perception of companies using ERP maintenance and support services and what is the effect of the research themes. The research sample is limited; however it provides in-depth insights into similarities and differences between viewpoints of people working in different roles related maintenance and support service. The study also considers how the viewpoints differ when the interviewee is working for an IT vendor or for a customer company IT organization. The conclusion of the research is that the interviewee viewpoints match with that of their counterpart at the customer or the vendor. To improve customer satisfaction, IT vendors should better involve parties representing customer business and end users in management of the service and in definition of service requirements, and not satisfied to collaborate between IT organizations only. Fulfilling contractual and written obligations is critical for realizing service value. IT vendors should be able to be flexible and adjust their service delivery according to customer requirements, regardless of if these requirements are captured in contracts or service level documents. Customers consider the vendor technical competence to be critical for service quality, in addition to which competence in customer business and processes is essential for realizing added value in the service. The physical location of service delivery does not increase the customer’s willingness to pay. The vendor should use efficient processes to minimize the effect of service delivery location and personnel turnover for service quality.
  • Kontturi, Janne (Helsingfors universitet, 1999)
    The aim of this study was to find out the meaning family has for a pupil who studies in a special class, or how important family is for the pupil's emotional life, the development of his self-confidence, freetime activities, attitudes on school, plans for further studies and his general social development. The theoretical base of this study was formed by social scientists' theories on postmodern family, which is due to urbanization and urban life style, and theories on family pluralism, the powerful effects that changes in family life have on pupils in special education, the weak self-confidence and low sosioeconomic background among those pupils and the effects of family's sosioeconomic status on pupil's willingness to get education or the theory on the accumulation of education. Study problems were set in the direction determined by these theories and in order to study the accurateness of the theories. The method used in the study was theme interview, which is sometimes also called half-structured interview. The material for the study was collected in October 1998 in a special school in Helsinki. The material contains answers given by pupils in theme interviews and background information about pupils' families, which where collected from the pupils' parents by mail. Content analysis was used to analyze the material. The study showed that it is very important to pupils' attitudes on school and their self-confidence that their families are entire and that the families give them support. The children, whose parents are interested in school education and discuss a lot about things, seem to have positive attitudes on school and good self-confidence, too. The parental support also has an effect on how the pupils spend their free time and on their hobbies, too. Obviously the families have quite an important meaning for pupils in special class, but if the families don't support them, the consequence is problems particularly for the development of self-confidence. The theory on the low sosioeconomic background among students in special education gets support from this study, but nothing can be said about it's effect on further studies. On account of the results it can be suggested that special schools must arrange occasions where the pupils' parents are clearly informed about the important meaning of their support for the pupils' studies and the development of the pupils' self-confidence. The most important sources for the theoretical background were the books written by Jallinoja, Kivinenand Rinne, Moberg, Scanzoni and P. Takala. The most important sources for the method were the books written by Hirsjärvi and Hurme and Pietilä.
  • Hämäläinen, Hans-Mikael; Tanskanen, Antti Olavi; Danielsbacka, Mirkka Johanna Emilia; Arpino, Bruno (University Pompeu Fabra, 2018)
    RECSM Working Paper
  • Kivijarvi, Antti; Aaltonen, Sanna; Välimäki, Vesa (2019)
    The aim of this paper is to investigate the potential of online group activities alongside one-to-one offline counselling in youth work targeted toward young adults not in employment or education. The study examines the feasibility of moderated anonymous online group (MAOG) discussions from a comprehensive standpoint, with reference to the perspectives of end-users, service providers and further research. The paper is based on a two-arm, quasi-experimental and mixed methods study. To this end, the data consists of group interviews with young adults and youth workers arranged at the beginning of the study, baseline and follow-up interviews, online discussion threads, as well as evaluations of the online group activities. The piloted intervention was most acceptable to young adults who suffered from loneliness and had difficulties in joining face-to-face groups. Most youth work professionals considered the pilot viable. Finally, several modifications are suggested prior to implementing an experimental setting to study the effectiveness of the intervention.