Browsing by Subject "PREM2018_12"

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  • Kovacs, Gyöngyi; Moshtari, Mohammad (2019-07-16)
    Given the substantial costs of natural and man-made disasters (i.e., mortality, morbidity, and financial losses), scholars in operations management and operations research have conducted extensive research in the last decade in a humanitarian setting. A total of 43 studies that reviewed papers on disaster management and humanitarian operation and pointed out the research gaps in this field of study were published from 2006 to 2018. To enhance the rigor and relevance of future studies, this paper focuses on the methodological aspect of studies on humanitarian operations. The study highlights a set of vital items that should be considered when conducting research in a humanitarian setting: including the problem structuring, understanding the contextual factors in a humanitarian setting, acknowledging the uncertainties in humanitarian operations, incorporating uncertainty in the model, enabling technologies in model development and implementation, and selecting appropriate data and research methods. In addition, this study suggests a meta-process for research on humanitarian operations to target a higher level of research quality in this setting. The implications of the study for authors and reviewers of manuscripts and research proposals are discussed in the last section of the paper.
  • Kibler, Ewald; Vincent, Joakim; Kautonen, Teemu; Cacciotti, Gabriella; Obschonka, Martin (2018-10-22)
    Entrepreneurship research on prosocial motivation has outlined its positive impact on well-being, but still little is known about its power, which may have deleterious personal consequences under certain conditions. In this study, we ask whether prosocial motivation can harm entrepreneurs' subjective well-being when they run a commercial venture. Embedded within a contingency perspective informed by self-determination theory, we build on longitudinal survey data to explain the effect of prosocial motivation on entrepreneurs' overall life satisfaction. Our analysis demonstrates that prosocial motivation has a negative effect on entrepreneurs' life satisfaction due to increased levels of stress. However, our findings show that the negative effect of prosocial motivation dissipates when perceived autonomy at work is high compared to when it is low. Overall, our research raises questions on the role of prosocial motivation for entrepreneurs' subjective well-being and, in particular, discusses its potential “dark side” in the context of commercial entrepreneurship.
  • Sirén, Charlotta; Patel, Pankaj C.; Örtqvist, Daniel; Wincent, Joakim (2018-05-23)
    Despite the possibility of burnout resulting from dynamics in firms' upper echelons, little if any work has focused on chief executive officer's (CEO's) burnout and firm performance. Drawing on managerial discretion theory, this article analyzes the influence of CEO burnout on firm performance and the moderating roles of the individual (CEO locus of control), structural power (CEO duality and CEO tenure), and organizational characteristics (size, age, and resource availability) related to managerial discretion. Using a sample of 156 CEOs in Swedish firms, we find a negative association between CEOs who report higher burnout and firm performance. Our results confirm that CEO duality and resource availability ameliorate and firm size exacerbates the negative association between CEO burnout and firm performance. Contrary to our expectations, CEO locus of control, CEO tenure, and firm age do not influence this relationship. We discuss the implications of our research for upper echelons theory and strategic leadership theory.
  • Heinonen, Kristina; Jaakkola, Elina; Neganova, Irina (2018)
    Purpose Customer-to-customer (C2C) interaction plays a significant role in service. The purpose of this paper is to identify the drivers that motivate customers to interact with other customers, the interactions through which customers affect other customers and the value outcomes of C2C interactions for the participants. Design/methodology/approach The paper is based on a systematic literature review of C2C interactions. The authors analyzed 142 peer-reviewed articles to synthesize existing knowledge about C2C interactions. A generic value framework is used to categorize earlier research and reveal areas for further research. Findings The main outcome of this study is an integrative framework of C2C interaction that bridges C2C interactions and customer value. The findings indicate customer-, firm- and situation-induced drivers of C2C interactions. Outcome- and process-focused C2C interactions are identified to result in functional, emotional and social value outcomes. Avenues for additional research to explore issues related to current technology-saturated service settings are proposed. Research limitations/implications The paper proposes an agenda for future research to extend the C2C interaction research domain and explore how such interactions create value for the customer. The role of the service provider is not explicitly addressed but is an important area for further research. Practical implications Companies can use the framework to understand how they can become involved in and support beneficial C2C interaction. Originality/value This paper reviews empirical studies on C2C interaction, offering a systematic review of C2C interaction and producing an integrative framework of C2C interaction. It identifies a research agenda based on the framework and on topical issues within service research and practice.
  • Shir, Nadav; Nikolaev, Boris N.; Wincent, Joakim (2018-11-01)
    Drawing upon the self-determination theory, we develop a two-stage multi-path mediation model in which psychological autonomy mediates the relationship between active engagement in entrepreneurship and well-being partially through its effect on psychological competence and relatedness. We test this model on a representative sample of 1837 working individuals (251 early-stage entrepreneurs) from Sweden. We find active engagement in entrepreneurial work tasks to be strongly associated with well-being relative to non-entrepreneurial work. Thus, we highlight the importance of individual self-organization—with autonomy at its core—which makes entrepreneurial work more beneficial in terms of basic psychological needs compared to other work alternatives.
  • Heaslip, Graham; Kovacs, Gyöngyi (2018)
    Purpose The purpose of this paper is to explore service triads in humanitarian logistics (HL). The study uses agency theory to understand the dynamics between principal(s) and agent(s) and how contractual arrangements influence the service buyer–service provider alignment in humanitarian service triads. Design/methodology/approach This is a case study on a specific humanitarian service triad, with qualitative data being collected in a field study, utilising participant observation and in-context interview techniques for rich data collection. Findings The findings highlight the importance of both contractual and relational contracts between the service buyer, service provider and end customer – here donor (government), United Nations agency and implementing partner (IP). The alignment of the three parties in the service triad is more easily achieved through hybrid contracts rather than legal arrangements focussing on outcomes only. Research limitations/implications Results stem from a specific case study that constitutes a typical humanitarian service triad. An increased understanding of managing services and their service providers in the triadic context of outsourced service delivery adds to the body of knowledge in supply management. Originality/value This is the first examination of governance structures in contractual arrangements in a humanitarian service triad. The research fills the gap in humanitarian literature regarding the interaction of practitioners in HL, specifically, a service buyer organisation (a donor – government), a service provider (a UN agency) and the end customer (an IP). The research is field based and is grounded in empirical observations thus adding to the literature and offering insights to practice.
  • Warmelink, Harald; Koivisto, Jonna; Mayer, Igor; Vesa, Mikko; Hamari, Juho (2018-09-27)
    This article presents a review of the current body of academic literature concerning gamification of production and logistics to understand the status quo and provide suggestions for future research. The findings indicate that the execution and control of production and logistic processes has been addressed most often in the current body of literature, which mostly consists of design research. Objectives and goals, points, achievements, multimedial feedback, metaphorical or fictional representations, and levels and progress are currently the most often employed affordances within this field. Research has focused in the given context on examining or considering motivation, enjoyment and flow, as the main psychological outcomes of gamification, while individual performance and efficiency are the most commonly examined or suggested behavioral and organizational impacts. Future studies should employ more rigorous designs within new subdomains of production and logistics and should firmly ground research designs and discussions in management theory and critical studies.
  • Anokhin, Sergey; Wincent, Joakim; Parida, Vinit; Chistyakova, Natalya; Oghazi, Pejvak (2018-10-25)
    For a sample of all 88 counties in the State of Ohio over a 5-year period, this study documents the effect of flagship enterprises and concentrated industrial clusters on regional innovation. Consistent with the agglomeration arguments and the knowledge spillover theory of entrepreneurship, both appear to affect regional innovation positively. Additionally, regional educational attainment positively moderates the effect of industrial clusters on innovation. At the same time, flagship enterprises primarily affect regional innovation in regions with low education levels. Results are obtained with the help of conservative econometric techniques and are robust to the choice of alternative dependent variables and estimators. The findings have major policy implications and provide insights into alternative routes to encouraging regional innovation.
  • Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul (2018)
    Purpose The purpose of this paper is to analyze the history and future of service operations, with the goal to identify key theoretical and technological advances, as well as fundamental themes that can help to imagine the future of service operations in 2050. Design/methodology/approach A review of the service operations literature was undertaken to inform a discussion regarding the role that technology will play in the future of service operations. Findings The future of service operations is framed in terms of three key themes – complexity, orchestration, and elasticity. The paper makes three contributions to the service science literature by: reviewing key themes underpinning extant service operations research to frame future trajectories of service operations research; elaborating a vision of service operations in 2050 based on history and technology; and outlining a research agenda for future service operations. Practical implications The case of service automation is used to provide an illustration of how the three themes converge to define future service operations, and in particular, to show how technology is recasting the role of the firm. Originality/value Service operations in the next 30 years will be very different from what it was in the past 30 years. This paper differs from other review papers by identifying three key themes that will characterize and instill new insights into the future of service operations research.
  • Björk, Bo-Christer (2018)
    Purpose The purpose of this paper is to look at two particular aspects of open access megajournals, a new type of scholarly journals. Such journals only review for scientific soundness and leave the judgment of scientific impact to the readers. The two leading journals currently each publish more than 20,000 articles per year. The publishing speed of such journals and acceptance rates of such journals are the topics of the study. Design/methodology/approach Submission, acceptance and publication dates for a sample of articles in 12 megajournals were manually extracted from the articles. Information about acceptance rates was obtained using web searches of journal home pages, editorials, blogs, etc. Findings The time from submission to publication varies a lot, with engineering megajournals publishing much more rapidly. But on average it takes almost half a year to get published, particularly in the high-volume biomedical journals. As some of the journals have grown in publication volume, the average review time has increased by almost two months. Acceptance rates have slightly decreased over the past five years, and are now in the range of 50–55 percent. Originality/value This is the first empirical study of how long it takes to get published in megajournals and it highlights a clear increase of around two months in publishing. Currently, the review process in the biomedical megajournals takes as long as in regular more selective journals in the same fields. Possible explanations could be increasing difficulties in finding willing and motivated reviewers and in a higher share of submissions from developing countries.
  • Saarikko, Ted; Jonsson, Katrin; Burström, Thommie (2018)
    Purpose Faced with environments rife with technological uncertainties, software platforms have gained interest as enablers of innovative businesses and development processes. While extant research has focused on mature platforms, the authors know less about the early phases in a platform’s life cycle. Drawing inspiration from the effectual perspective on entrepreneurship, the purpose of this paper is to further the understanding of how software platforms are established. Design/methodology/approach The authors develop a framework that describes four types of entrepreneurial awareness and then apply it to a qualitative case study of a platform that has emerged from the initial “creation” phase and is now in a period of rapid growth. Findings The study indicates that successful establishment of a software platform depends upon the provider’s ability to integrate business acumen with technical proficiency and leverage these combined skills to ensure short-term viability and long-term relevance in the market. Research limitations/implications This paper contributes to literature on platform strategy, which has previously focused on mature platforms, by addressing entrepreneurial behavior during a software platform’s establishment. As it is based on a single qualitative study, additional studies of different platforms are needed to verify the results. Originality/value The paper highlights the dependence of software platform establishment on the ability to enact both explorative and exploitative activity patterns, and embrace both strategic foresight and systemic insight cognitive patterns. The combined patterns of activity and cognition form four types of awareness, pertaining to markets, resources, technology and contexts.
  • Jalonen, Kari; Schildt, Henri; Vaara, Eero (2018-09-18)
    Research Summary: The purpose of this article is to illuminate the role of concepts in strategic sensemaking. Based on a longitudinal real-time study of a city organization, we demonstrate how the concept of “self-responsibility” played a crucial role in strategic sensemaking. We develop a theoretical model that elucidates how strategic concepts are used in meaning-making, and how such concepts may be mobilized for the legitimation of strategic change. Our main contribution is to offer strategic concepts as a missing micro-level component of the language-based view of strategic processes and practices. By so doing, our analysis also adds to studies on strategic ambiguity and advances research on vocabularies.  Managerial Summary: Our analysis helps to understand the role of strategic concepts, that is, specific words or phrases with established and at least partly shared meanings, in an organization's strategy process. We show how adopting the concept “self-responsibility” helped managers in a city organization to make sense of environmental challenges and to promote change. Our analysis highlights how such concepts involve ambiguity that can help managers to establish common ground, but can also hinder implementation of specific decisions and actions if it grows over time. We suggest that under environmental changes, development of new strategic concepts may be crucial in helping managers to collectively deal with environmental changes and to articulate a new strategic direction for the organization.
  • Koveshnikov, Alexei; Ehrnrooth, Mats (2018-11-09)
    In this article, we examine the cross-cultural variation in the perceived effects of idealized influence and individualized consideration leadership behaviors – two behavioral dimensions of transformational leadership – on followers’ organizational identification in two culturally distinct countries: Russia and Finland. We also test whether the followers’ role ambiguity mediates these relationships. Using the self-concept-based theory of leadership as an explanatory framework, our analysis of white-collar employees in four Finland-based multinational corporations and their subsidiaries in Russia shows that whereas in Russia both behaviors facilitate followers’ identification, in Finland only idealized influence does. We also find differences in how role ambiguity mediates the relationship between the two behaviors and followers’ identification in the two countries. In Russia, it fully mediates the relationship between individualized consideration and followers’ identification, whereas in Finland it partially mediates the relationship between idealized influence and followers’ identification.
  • Dabija, Dan-Cristian; Bejan, Brîndusa Mariana; Grant, David B. (2018-10-17)
    Customer loyalty has become a growing concern for companies. Customer loyalty enables companies to outperform competitors and better satisfy customers’ needs and desires. People today are increasingly interested in buying green or sustainable products, pursuing responsible consumption, getting involved in environment protection activities, and preserving resources. These key elements of sustainability have become a key element in retailer strategies for approaching customers, being a strategy encompassing both communication and well-structured offers of sustainable, green and environmentally friendly products to gain customers’ loyalty and assist them in adopting responsible (green) consumption behaviour. However, this may not be the case in all retail markets and this paper investigates these issues in the context of the emerging European economy of Romania. A quantitative survey was conducted of over three thousand respondents in four major retail segments. Using structural equation modelling the authors reveal that Romanian retailers are concerned with drawing customers and gaining their loyalty by adopting strategies based on the principles of sustainability. The results obtained reveal that in this emerging market behaviour antecedents differ across the analyzed retail formats in building green loyalty, which represents a challenge for retailers in their attempt to draw, satisfy and bind consumers to their retail formats and retail stores. At the same time, there is also a growing awareness of green aspects among Eastern Europeans, even if they have been challenged with sustainability issues and the need to adopt green behaviour more recently than their Western counterparts.
  • Salin, Denise; Cowan, Renee; Adewumi, Oluwakemi; Apospori, Eleni; Bochantin, Jaime; D'Cruz, Premilla; Djurkovic, Nikola; Durniat, Katarzyna; Escartín, Jordi; Guo, Jing; Išik, Idil; Koeszegi, Sabine T.; McCormack, Darcy; Monserrat, Silvia Inés; Zedlacher, Eva (2018)
    Purpose The purpose of this paper is to analyze cross-national and cross-cultural similarities and differences in perceptions and conceptualizations of workplace bullying among human resource professionals (HRPs). Particular emphasis was given to what kind of behaviors are considered as bullying in different countries and what criteria interviewees use to decide whether a particular behavior is bullying or not. Design/methodology/approach HRPs in 13 different countries/regions (n=199), spanning all continents and all GLOBE cultural clusters (House et al., 2004), were interviewed and a qualitative content analysis was carried out. Findings Whereas interviewees across the different countries largely saw personal harassment and physical intimidation as bullying, work-related negative acts and social exclusion were construed very differently in the different countries. Repetition, negative effects on the target, intention to harm, and lack of a business case were decision criteria typically used by interviewees across the globe – other criteria varied by country. Practical implications The results help HRPs working in multinational organizations understand different perceptions of negative acts. Originality/value The findings point to the importance of cultural factors, such as power distance and performance orientation, and other contextual factors, such as economy and legislation for understanding varying conceptualizations of bullying.