Browsing by Subject "SDG 12 - Responsible Consumption and Production"

Sort by: Order: Results:

Now showing items 1-20 of 24
  • Grant, David B.; Banomyong, Ruth; Gibson, Brian J. (2021-10-04)
    This perspective paper considers the current state of retail and retail logistics and supply chain management to discuss what the future may hold for it through four important issues: changing consumer expectations, the impact of e-commerce, and the relationship with the natural environment all of which are influenced by the economic environment. These issues apply to retailing globally and have been exacerbated by events such as the global COVID-19 pandemic, and examples are provided from various retail markets to illustrate them. Retailers will need to think strategically how to adapt their business models to address these issues by recognising the needs of new consumer segments, focussing on niche service and products to avoid direct clashes with larger physical store and Internet retailers, embracing more fully opportunities in e-commerce, and ensuring their activities are sustainable economically, socially and ecologically.
  • Fougère, Martin; Solitander, Nikodemus; Maheshwari, Sanchi (2019-11-28)
    Through its focus on deep and experiential learning, service-learning (SL) has become increasingly popular within the business school curriculum. While a reciprocal dimension has been foundational to SL, the reciprocality that is emphasized in business ethics literature is often on the relationship between the service experience and the academic content, rather than reciprocal learning of the service providers (students) and the recipients (organizations and their managers), let alone other stakeholders. Drawing on the notion of enriched reciprocal learning and on Aristotle’s typology of modes of knowing, we (1) revisit reciprocal learning by illustrating what kinds of learning occur for server and served in four SL projects from a project course in CSR, and (2) emphasize the role of boundary spanners from the project organizations in making this reciprocal learning happen and translating the various types of student learning in ways that are useful for their organizations. We find that when boundary spanners are particularly engaged at making the projects impactful, they contribute to making the learning experiences of students, managers (including themselves) and sometimes other stakeholders useful, multidimensional, and ultimately rewarding.
  • Ciuchita, Robert; Medberg, Gustav; Penttinen, Valeria; Lutz, Christoph; Heinonen, Kristina (2022)
    Purpose: Digital platform users not only consume but also produce communication related to their experiences. Although service research has explored users' motivations to communicate and focused on outcomes such as electronic word-of-mouth (eWOM), it remains largely unexplored how users iteratively interact with communication artifacts and potentially create value for themselves, other users and service providers. The purpose of this paper is, thus, to introduce communicative affordances as a framework to advance user-created communication (UCC) in service. Design/methodology/approach: Drawing from the literature in communication, service research and interactive marketing, an affordance perspective on UCC in service is introduced. Findings: Three UCC affordances for the service context are presented – interactivity, visibility and anonymity – opportunities and challenges for service providers associated with these affordances are discussed and, finally, affordance-specific research questions and general recommendations for future research are offered. Research limitations/implications: By conceptualizing UCC in service from an affordances perspective, this paper moves beyond the traditional sender–receiver communication framework and emphasizes opportunities and challenges for service research and practice. Practical implications: Instead of focusing separately on specific technologies or user behaviors, it is recommended that service managers adopt a holistic perspective of user goals and motivations, use experiences and platform design. Originality/value: By conceptualizing UCC as an augmenting, dialogical process concerning users’ experiences, and by introducing communicative affordances as a framework to advance UCC in service, an in-depth understanding of the diverse and ever-evolving landscape of communication in service is offered.
  • García-Rosell, José-Carlos; Tallberg, Linda (De Gruyter, 2021)
  • Wies, Simone; Hoffmann, Arvid Oskar Ivar; Aspara, Jaakko; Pennings, Joost M.E. (2019-05-02)
    Shareholder complaints put pressure on publicly listed firms, yet firms rarely directly address the actual issues raised in these complaints. The authors examine whether firms respond in an alternative way by altering advertising investments in an effort to ward off the financial damage associated with shareholder complaints. By analyzing a unique data set of shareholder complaints submitted to S&P 1500 firms between 2001 and 2016, supplemented with qualitative interviews of executives of publicly listed firms, the authors document that firms increase advertising investments following shareholder complaints and that such an advertising investment response mitigates a postcomplaint decline in firm value. Furthermore, results suggest that firms are more likely to increase advertising investments when shareholder complaints are submitted by institutional investors, pertain to nonfinancial concerns, and relate to topics that receive high media attention. The findings provide new insights on how firms address stock market adversities with advertising investments and inform managers about the effectiveness of such a response.
  • Sundgren, Caroline (2022-01-06)
    The issue of food waste has received increased attention in recent years, from both researchers and practitioners, due to the unethical and negative environmental implications of wasting food. Recovering waste effectively depends on existing or emergent relationships between food waste generators and receivers that facilitate food redistribution. Although previous studies have identified the importance of the relational aspect for achieving circularity, the extant literature has not yet fully explored redistribution in practice. The present study fills this void by exploring the formation of relationships for food redistribution that enhance circularity at the end of the food supply chain through 18 interviews in the food donor–receiver dyad. The results of the study reveal four categories – (1) ongoing redistribution, (2) sporadic redistribution, (3) the establishment of new relationships, and (4) relationship imbalance – that highlight that redistribution is supply-driven and thereby depends on a highly responsive demand side. The results are synthesised into a framework that presents improvements in surplus food recovery.
  • Boly, Amadou; Gillanders, Robert; Miettinen, Topi (2019-06)
    In our framed laboratory experiment, two Public Officials, A and B, make consecutive decisions regarding embezzlement from separate funds. Official B observes Official A’s decisions before making his/her own. We find a contagion effect of embezzlement in that facing a corrupt official A increases the likelihood of embezzlement by Official B. Likewise, deterrence matters in that higher detection probabilities significantly decrease the likelihood of embezzlement. Crucially, when the same deterrence policy applies to both officials, detection is more effective in curbing embezzlement if chosen by an honest public official A rather than a corrupt public official A. This legitimacy effect may help explain why anti-corruption policies can fail in countries where the government itself is believed (or known) to be corrupt.
  • Zhuravleva, Anna; Aminoff, Anna (2021-09-01)
    Purpose The European Union (EU) member states are obligated to implement the separate collection of textile waste by the year 2025. Nowadays, non-profit organizations (NPOs) are the largest collectors of post-use textiles. In support of upcoming changes, this study develops an understanding of barriers and drivers for establishing partnerships between NPOs and companies in reverse textile supply chains. Design/methodology/approach This study adopts the embedded single-case design. The main data source is semi-structured interviews with NPOs, companies and research institutes in Finland, identified through intensity case sampling. The drivers and barriers are categorized into seven categories: environmental, economic, social, institutional, technological and informational, supply chain and organizational categories. Findings This study elaborates on the barriers and drivers in a new context of textile valorization and prioritizes them. The study identifies the alignment of interests and goals, increased transparency and clarity of terminology and other main factors in establishing the partnership. Research limitations/implications Expanding the geographical boundaries of current research will capture the experiences of NPOs and companies in other contextual settings. Practical implications This study contributes to the existing knowledge with a broad picture of different barriers and drivers. The findings intend to support the integration of NPOs in reverse textile supply chains. Social implications The partnership can potentially minimize the export of post-use textiles to developing countries, thus reducing the negative environmental footprint and social impact of the textile industry. Originality/value The study looks at an emerging form of partnership between NPOs and companies in reverse supply chains for enabling valorization of post-use textiles.
  • Baker, Jonathan J.; Kearney, Treasa; Laud, Guarangi; Holmlund, Maria (2021-05-10)
    Purpose This conceptual study explicates the dynamic, interlinked relationship between two of the most popular theories in marketing today: psychological ownership (PO) and engagement. The study is set in the sharing economy (SE), where platform business success depends on high levels of engagement by users, both individuals and collectives. The study argues individual PO (iPO) acts as the antecedent to engagement within a dyad of brand and user, and collective PO (cPO) as the antecedent to collective engagement by communities of users. Design/methodology/approach This conceptual study synthesizes PO theory and engagement theory to produce a PO–engagement framework. The authors adopt a dual-level perspective encompassing individual- and group-level phenomena in the SE and employ examples from practice to illustrate their arguments. Findings PO acts as the antecedent to the positively valenced disposition and engagement activities of actors in the SE. iPO manifests as engagement within a dyad of brand and user. Outcomes include brand love and contributions to brand reputation and service offerings. Collective PO manifests as engagement within a community or collective. Outcomes include community-oriented peer-to-peer (P2P) sharing for the benefit of others. Originality/value This study offers a dynamic framework of PO and engagement in the SE, the PO–engagement framework. The authors contribute to PO and engagement literature studies in marketing by illustrating how a platform user's attachment to targets in the SE motivates emergence of PO, and how different types of engagement manifest from different types of PO.
  • Allen, Samuel D.; Zhu, Qingyun; Sarkis, Joseph (2021-10-12)
    Sustainable supply chain management (SSCM) has been developed for decades as a solution for multi-level social and environmental improvement. Circular economy (CE) also has many perspectives and generally has been introduced for investigating sustainability at multiple levels. Organizations are informed and encouraged by management theories to build their supply chain strategies at the SSCM-CE nexus, including stakeholder theory, institutional theory, nature resource-based view, amongst others. As the scholarly and practical interests in SSCM and CE increase, there is a need to expand the current conceptual understanding and theoretical boundaries. Theory development for broader issues at the SSCM-CE nexus is limited, leaving managers, policy makers, civil society activists, and other stakeholders with insufficient grounding for important decisions and direction. In this paper, we explore some promising emerging theories which may provide additional conceptual lenses for SSCM and CE, inlcuding organizational learning, social innovation, and social learning. We develop a dynamic sustainable supply chain-circular economy management framework as a conceptual map over which theoretical boundaries from the existing and emergent theories are overlaid. Future research directions are also provided and discussed to conclude this paper.
  • Ciuchita, Robert; Heller, Jonas; Köcher, Sarah; Köcher, Sören; Leclercq, Thomas; Sidaoui, Karim; Stead, Susan (2022-04-11)
    Gamification has attracted considerable practitioner attention and has become a viable tactic for influencing behavior, boosting innovation, and improving marketing outcomes across industries. Simultaneously, studies on the use of gamification techniques have emerged in diverse fields, including computer science, education, and healthcare. Despite the broad popularity of gamification in other fields, it has received only limited attention in the service literature. Moreover, the findings of extant studies on gamification in the service field are inconclusive and suggest an incomplete understanding of the employment of gamification in service contexts. Thus, this study aims to integrate the growing but scattered cross-disciplinary literature on gamification and to emphasize its relevance to service research. Specifically, we first conceptualize gamification for service and differentiate it from related concepts. Then, using a systematic literature review, we identify 34 empirical articles that reflect this gamification conceptualization and can be connected to relevant service research themes (e.g., customer participation, experience, and loyalty). Employing activity theory, we derive four higher-order functions of gamification: production, consumption, exchange, and distribution. Finally, we develop a research agenda to generate a better understanding of the central aspects within each of the identified gamification functions and stimulate future academic efforts on gamification in services.
  • Sthapit, Erose; Björk, Peter; Jiménez Barreto, Jano (2020-03-07)
    Purpose: This paper aims to explore the components of a negative memorable Airbnb experience. Design/methodology/approach: Two studies of North American and British nationals were conducted online using an open-ended survey questionnaire with photo-elicitation via Amazon Mechanical Turk (MTurk). The grounded theory was used to analyse the collected data. Findings: The findings of the current study are destination-specific and generalisation is limited. In addition, this study gathered data using an open-ended survey questionnaire with visual images (photo-elicitation technique) in MTurk. Moreover, the study participants were mainly Westerners. Research limitations/implications: Airbnb could provide hosts with a service quality checklist to warrant quality assurance across listings. Hosts must be informed, guided and monitored so that service quality standards are fulfilled. In addition, hosts should be incentivised to write an honest and accurate description of their listing. Practical implications: Airbnb can provide hosts with a service quality checklist to ensure standardisation and quality assurance across listings. Hosts must be informed, guided and monitored so that service quality standards are fulfilled. In addition, hosts might benefit from training or workshops on the role of hosting and service quality management. Originality/value: This is one of the first studies to explore the components of a negative memorable experience in the context of Airbnb.
  • Kovacs, Gyöngyi; Kuula, Markku; Seuring, Stefan; Blome, Constantin (2020-12-01)
    Purpose The purpose of this article is to discuss the role of operations management in society. The article detects trends, raises critical questions to operations management research and articulates a research agenda to increase the value of such research in addressing societal problems. Design/methodology/approach This paper evaluates the papers presented at the EurOMA 2019 conference to detect trends and discuss the contributions of operations management research to society. It further goes to identify gaps in the research agenda. Findings The article finds several important streams of research in operations management: sustainable operations and supply chains, health care and humanitarian operations, innovation, digitalisation and 4.0, risk and resilience. It highlights new trends such as circular economy research and problematises when to stop implementing innovation and how to address and report their potential failure. Importantly, it shows how it is not just a question of offshoring vs reshoring but of constant change in manufacturing that operations management addresses. Originality/value The article highlights not just novel research areas but also gaps in the research agenda where operations management seeks to add value to society.
  • Rafi-Ul-Shan, Piyya Muhammad; Grant, David B.; Perry, Patsy; Ahmed, Shehzad (2018-05-20)
    Purpose Fashion supply chain (FSC) research has identified two important issues of sustainability management and risk management. However, investigation of these issues is relatively sparse and has primarily been independent with little combinatory research, despite their important interrelationships. The purpose of this paper is to address that gap by critically reviewing extant literature to synthesise important sustainability risk issues in FSCs and proposing an empirical research agenda. Design/methodology/approach This paper uses a structured literature review approach and Denyer and Tranfield’s (2009) context, intervention, mechanisms and outcome (CIMO) criteria for critical analysis to enable the development of future empirical research areas. Findings While sustainability and risk are discussed independently in the supply chain literature, combinatory discussions are very limited, despite the interdependence of these concepts. There is little substantial research on sustainability risk in global FSCs and therefore, an empirical research agenda is proposed with the four research directions to address the gap and take forward the notion of supply chain sustainability risk management in FSCs: definition; organisation and management; influence on performance; and development of a conceptual framework. Research limitations/implications This paper provides a critical literature review and thus lacks empirical study. Practical implications This paper highlights important issues in sustainability risk management for FSCs and presents an agenda for future empirical research. Originality/value This paper contributes by providing a combinatory synthesis of sustainability and risk management in FSC literature and an agenda for future empirical research.
  • Kovacs, Gyöngyi; Moshtari, Mohammad; Kachali, Hlekiwe; Polsa, Pia (2019-12-10)
  • Fougère, Martin (2021-05-06)
    Critical scholars of Corporate Responsibility (CR) argue that one way to make CR good for society would be to demand its full realization in subversive interventions, in line with the critical performativity objective of subversion of managerial discourses and practices. This paper studies CR-oriented performative documentary films, in which the main protagonists problematize business impacts on society through various interventions aimed to have effects on: (1) themselves; (2) the corporations they target; (3) the surrounding society; and (4) the viewers of the films. 23 documentary films that target corporate responsibilities through a range of interventions are studied, and eight different kinds of effects they have are analyzed. The documentaries are found to be enactments of critical performativity that resignify CR, through subversive interventions involving: (1) staged embodiments of subject positions; (2) the staging of felicitous conditions; (3) effective roles, genres and tropes; and (4) the use of ‘enlightened failed performatives’.
  • Sandberg, Maria (2021-01-25)
    It has been argued that halting environmental degradation requires an approach of sufficiency, which entails substantial changes in consumption patterns for high-consuming classes, including a reduction in consumption levels. This article reviews the literature on sufficiency, asking two main questions: What are the specific consumption changes that the sufficiency literature suggests to reduce ecological footprints, and how can such consumption changes be advanced? The article uses a combination of semi-systematic and integrative review methodologies. The article shows that sufficiency may entail four types of consumption changes: absolute reductions, modal shifts, product longevity, and sharing practices. It provides an overview of sufficiency practices across four consumption categories: housing, nutrition, mobility, and miscellaneous consumption. In addition, the article identifies barriers and actors that can prevent or advance sufficiency transitions. Barriers to sufficiency transitions include consumer attitudes and behavior, culture, the economic system, the political system, and the physical environment. Actors include businesses, policymakers, citizens, NGOs, and educators. The article advances our understanding of sufficiency as a concept and the multidimensionality of sufficiency transitions.
  • Altay, Nezih; Kovacs, Gyöngyi; Spens, Karen (2021-08-23)
    Purpose Humanitarian logistics has for a long time been argued to be a new discipline. Now that even the Journal of Humanitarian Logistics and Supply Chain Management (JHLSCM) has existed over a decade, it is time to take a closer look at its evolution. This article provides some understanding for the developments of humanitarian logistics over the past decade, reveals current trends and discovers what lies behind the curtains in the humanitarian logistics and supply chain management discipline. Design/methodology/approach This article brings in developments and discussions in humanitarian logistics practice into the research domain. Findings The article conveys the concerns of humanitarian logistics practitioners to research. These include the backlash from the COVID-19 pandemic as a prime current concern, and also other longer-term issues and developments. Research limitations/implications The themes identified in the article can be used to inform a research agenda in humanitarian logistics and supply chain management. The article revisits a framework of global events and their cascading impacts to include non-linearities and multiple disruptions from evolutionary disasters such as the COVID-19 pandemic. Practical implications The article argues for more collaborative and co-designed research to increase the relevance and impact of humanitarian logistics. Social implications Wider societal views are brought into the area of humanitarian logistics. Originality/value The article highlights the gaps that remain in humanitarian logistics and supply chain management research.
  • Dabija, Dan-Cristian; Bejan, Brîndusa Mariana; Grant, David B. (2018-10-17)
    Customer loyalty has become a growing concern for companies. Customer loyalty enables companies to outperform competitors and better satisfy customers’ needs and desires. People today are increasingly interested in buying green or sustainable products, pursuing responsible consumption, getting involved in environment protection activities, and preserving resources. These key elements of sustainability have become a key element in retailer strategies for approaching customers, being a strategy encompassing both communication and well-structured offers of sustainable, green and environmentally friendly products to gain customers’ loyalty and assist them in adopting responsible (green) consumption behaviour. However, this may not be the case in all retail markets and this paper investigates these issues in the context of the emerging European economy of Romania. A quantitative survey was conducted of over three thousand respondents in four major retail segments. Using structural equation modelling the authors reveal that Romanian retailers are concerned with drawing customers and gaining their loyalty by adopting strategies based on the principles of sustainability. The results obtained reveal that in this emerging market behaviour antecedents differ across the analyzed retail formats in building green loyalty, which represents a challenge for retailers in their attempt to draw, satisfy and bind consumers to their retail formats and retail stores. At the same time, there is also a growing awareness of green aspects among Eastern Europeans, even if they have been challenged with sustainability issues and the need to adopt green behaviour more recently than their Western counterparts.