Journal Articles and Conference Papers

Recent Submissions

  • Holmlund, Maria; Van Vaerenbergh, Yves; Ciuchita, Robert; Ravald, Annika; Sarantopoulos, Panagiotis; Villarroel Ordenes, Francisco; Zaki, Mohamed (2020-02-06)
    Customer experience (CX) has emerged as a sustainable source of competitive differentiation. Recent developments in big data analytics (BDA) have exposed possibilities to unlock customer insights for customer experience management (CXM). Research at the intersection of these two fields is scarce and there is a need for conceptual work that (1) provides an overview of opportunities to use BDA for CXM and (2) guides management practice and future research. The purpose of this paper is therefore to develop a strategic framework for CXM based on CX insights resulting from BDA. Our conceptualisation is comprehensive and is particularly relevant for researchers and practitioners who are less familiar with the potential of BDA for CXM. For managers, we provide a step-by-step guide on how to kick-start or implement our strategic framework. For researchers, we propose some opportunities for future studies in this promising research area.
  • Khoreva, Violetta; Wechtler, Heidi (2020-02-12)
    Purpose: The purpose of the study is to explore empirically the consequences of knowledge hiding at the individual level and from the knowledge hiding committers' perspective. Hence, in line with agency theory and prior literature on knowledge hiding, the study investigates the associations between different facets of knowledge hiding and individual-level job performance, as well as the mediating role of employee well-being in the associations. Design/methodology/approach: Structural equation modeling was used to analyze multisource survey data from a sample of 214 employees and 34 immediate supervisors, in a professional services company in Finland. Findings: Evasive hiding was found to be negatively associated with in-role job performance and positively associated with innovative job performance. Playing dumb was found to be positively associated with in-role job performance. Finally, even though the association between rationalized hiding and innovative job performance was found to be positive, it was found to be of a smaller magnitude when employee well-being was taken into account. Practical implications: Forceful unhealthy competition and exploitative and workaholic cultures are discussed to reduce knowledge hiding behavior among employees and their negative consequences. Originality/value: The study highlights the paradox of managing organizational knowledge. In line with agency theory, we advocate that while knowledge sharing is one of the major assets of organizational welfare from the organizational perspective, it may resonate with the employee's perspective. Consequently, unless employees' self-interest and organizational interests are aligned, the paradox of managing organizational knowledge arises, and the classic agency problem occurs.
  • Järvi, Kati; Khoreva, Violetta (2020-01-06)
    Purpose: The purpose of this paper is to emphasize the role of talent management (TM) in strategic renewal. Furthermore, the authors extend the existing knowledge on the process of TM implementation by underlining particular activities, which are involved in this process during strategic renewal. Design/methodology/approach: The authors report a qualitative study of a TM program in a Finnish–Swedish Multinational corporation undergoing major strategic renewal. The data consist of 46semi-structured interviews and secondary data. Findings: The role of TM in the context of strategic renewal is to provide the conditions for the self-initiation and identification of potential change agents and for the development of the talented employees to perform in their roles of change agent. In the context of strategic renewal, TM process consists of identification of key projects to address critical business opportunities and challenges, the identification of talented employees to execute them, and the identification and creation of key positions. Research limitations/implications: The authors encourage scholars to explore the empirical settings characterized by change and unpredictability in more detail, and thus examine the role of talented employees and TM in other specific contexts. Future studies are also encouraged to study other cultural settings and examine to what degree the process of TM implementation may positively influence attitudes and behaviors of talented employees and, consequently, the overall organizational performance. Practical implications: This study offers practical advice for top management and HR managers. First, the process of TM implementation during strategic renewal should start with the identification of “must-win-battles” that can have a more profound impact on change. Furthermore, top management should allow and enable motivated potential talented employees to volunteer for the job of aiding company-wide changes. Next, top management should provide the talented employees with the space to come up with novel ideas and conceive new business opportunities. Finally, the importance of transparent and spot-on evaluation criteria should be emphasized. Originality/value: The study contributes to advancing our understanding of TM and strategic management in practice
  • Sorsa, Virpi; Vaara, Eero (2020-03-12)
    This study examines how pluralistic organizations confronting fundamental differences in values can proceed with strategic change. By drawing on a longitudinal case analysis of strategic change in a Nordic city organization, we show how the proponents and challengers play a “rhetorical game” in which they simultaneously promote their own value-based interests and ideas and seek ways to enable change. In particular, we identify a pattern in which the discussion moved from initial contestation through gradual convergence to increasing agreement. In addition, we elaborate on four rhetorical practices used in this rhetorical game: voicing own arguments, appropriation of others’ arguments, consensus argumentation, and collective we argumentation. By so doing, our study contributes to research on strategic change in pluralistic organizations by offering a nuanced account of the use of rhetoric when moving from contestation to convergence and partial agreement. Furthermore, by detailing specific types of rhetorical practices that play a crucial role in strategy making, our study advances research on the role of rhetoric in strategy process and practice research more generally.
  • Santokhie, Stefan; Lipps, Garth E. (2020-01-01)
    This study developed and validated a measure of Locus of Control in university students. Tertiary academic locus of control is the general expectancy that university students have regarding their ability to change their academic outcomes. Students who have an internal academic locus of control expect that their own efforts, skill, or luck will lead to academic success, while those with an external locus of control believe that academic outcomes are a result of luck, destiny, fate, or the behaviors of others. A series of steps were taken to develop the Tertiary Student Locus of Control (TSLOC) scale. These steps included defining the construct, developing a nomological network of the construct, and constructing an item pool of 66 items. Following the creation of the item pool, an item analysis was conducted on the 66-item measure to produce the 30-item TSLOC scale. The draft scale was administered to 100 participants (80 females and 20 males predominantly of Afro-Caribbean heritage from English-speaking Caribbean islands). The TSLOC scale had an internal consistency of.96 and had strong concurrent validity and moderate discriminant validity. A principal component analysis indicated that the TSLOC was a multidimensional scale composed of three underlying dimensions. The TSLOC scale was found to be valid and reliable for the current population of Caribbean tertiary students. The limitations and implications are discussed.
  • Salin, Denise (2020-03-02)
    The aim of this article is to analyze the possible persistence of gender bias in the evaluation of leaders in Finland. Findings are based on two different studies. The first study confirmed that the perceived effectiveness and likeability ratings of fictive leaders (n = 358) varied as a function of leader gender. The second study, based on qualitative content analysis of subordinates’ descriptions (n = 119) of good and poor leaders, pointed to gendered differences in the dimensions that subordinates paid attention: female leaders were both more likely than men to be praised for having, and criticized for not having, communal traits, whereas men were more likely than women to be judged on their expertise. As Finland has consistently been rated one of the most gender-equal countries in the world, these findings can be seen as particularly strong evidence of the persistence of gender bias in evaluations and of ongoing gendering of leadership.
  • Binder, Christina; Lehner, Othmar (2020-01-07)
    The article uses a bank’s credit data to study the impact of the Basel IV regulations on risk weight density (RWD). The analysis of the simulated data shows mixed results, as the improvement of risk weight heterogeneity is restricted to optimistically valued portfolios. Conservatively valued portfolios are likely to be confronted with an RWD decrease. However, within these portfolios, risk weight heterogeneity usually does not play an important role. Out of all the analysed Basel IV rules, the output floor clearly has the biggest influence on risk weight density, while the effect of the input floors is very limited within optimistically valued portfolios and is even eliminated by the removal of the scaling factor within conservatively valued portfolios. The change in RWD will also lead to a concurrent change in risk-weighted assets and therefore also in the level of eligible capital. The findings within the retail portfolio confirm those of the EBA study, which already suggested that Basel IV and especially the output floor will lead to a significant increase of risk capital (European Banking Authority, 2018).
  • Heikkinen, Suvi; Lämsä, Anna-Maija; Niemistö, Charlotta (2020-02-14)
    The question of work–family practices commonly arises in both theory and daily practice as a matter of responsibility in today’s organisations. More information is needed about them for socially responsible human resource management (SR-HRM). In this article our interest is in how work–family practices, serve as an important element of SR-HRM, constructed as (un)helpful for employees’ work–family integration, are realised in organisational life. We investigate the discursive ways in which members of two different organisations working at different organisational levels construct the issue in the Finnish context. Three discourses were interpreted: (1) a discourse of compliance with external pressure, (2) a discourse of negotiation and (3) a discourse of individual flexibility. Discursive constructions of work–family practices make visible the complex interconnectedness of individuals and organisations with the environment in which they operate. Many organisational efforts to create positive work–family practices can, in fact, lead to failure to make these practices either available or usable, and they may result in the unjust treatment of organisation members. Creating sustainable work–family practices is a complex challenge for which SR-HRM must work out a solution.
  • Murtonen, Mari; Laato, Samuli; Lipponen, Emilia; Salmento, Heidi; Vilppu, Henna; Maikkola, Merja; Vaskuri, Paula; Mäkinen, Martti; Naukkarinen, Johanna; Virkki-Hatakka, Terhi; Pajarre, Eila; Selänne, Sara; Skaniakos, Terhi (2019-12-31)
    This article analyses the design, implementation, and evaluation of a nation-wide project to create a common digital solution for university teaching staff’s pedagogical training in Finland. During three years, eight universities collaborated in developing an online learning platform called UNIPS, the University Pedagogical Support system. The areas to develop were A) a learning platform based on technical design principles, B) pedagogical principles, and C) broadening the scope of offered studies. The results have been promising. With a carefully planned timetable, all participating universities were able to produce, test, and offer UNIPS modules in collaboration with other universities on the area of their expertise. This paper presents the design process and looks at both developers' experiences on how they perceived the process and the UNIPS platform as its result, and students’ experiences about studying in the UNIPS platform.
  • Solomon, David; Laakso, Mikael; Björk, Bo-Christer (2013-07)
    The study documents the growth in the number of journals and articles along with the increase in citation normalized citation rates of open access (OA) journals listed in the Scopus bibliographic database between 1999 and 2010. Longitudinal statistics on growth in journals/articles and citation rates are broken down by funding model, discipline, and whether the journal was launched or had converted to OA. The data were retrieved from the web sites of SCIMago Journal and Country Rank (journal /article counts), JournalM3trics (SNIP2 values), Scopus (journal discipline) and Directory of Open Access Journals (DOAJ) (OA and funding status). OA journals/articles have grown much faster than subscription journals but still make up less that 12% of the journals in Scopus. Two-year citation averages for journals funded by article processing charges (APCs) have reached the same level as subscription journals. Citation averages of OA journals funded by other means continue to lag well behind OA journals funded by APCs and subscription journals. We hypothesize this is less an issue of quality than due to the fact that such journals are commonly published in languages other than English and tend to be located outside the four major publishing countries
  • Pura, Minna; Liewendahl, Helena; Fred, Marianne (Yrkeshögskolan Novia, 2019)
  • Fougère, Martin; Moulettes, Agneta (2007)
  • Warmelink, Harald; Koivisto, Jonna; Mayer, Igor; Vesa, Mikko; Hamari, Juho (2018-09-27)
    This article presents a review of the current body of academic literature concerning gamification of production and logistics to understand the status quo and provide suggestions for future research. The findings indicate that the execution and control of production and logistic processes has been addressed most often in the current body of literature, which mostly consists of design research. Objectives and goals, points, achievements, multimedial feedback, metaphorical or fictional representations, and levels and progress are currently the most often employed affordances within this field. Research has focused in the given context on examining or considering motivation, enjoyment and flow, as the main psychological outcomes of gamification, while individual performance and efficiency are the most commonly examined or suggested behavioral and organizational impacts. Future studies should employ more rigorous designs within new subdomains of production and logistics and should firmly ground research designs and discussions in management theory and critical studies.
  • Hearn, Jeff; Hall, Matthew (2018-11-14)
    Revenge pornography is the online, and at times offline, non-consensual distribution, or sharing, of explicit images by ex-partners, partners, others, or hackers seeking revenge or entertainment. In this article, we discursively analyse a selected range of electronic written texts accompanying explicit images posted by self-identified straight/gay/lesbian (male-to-female, female-to-male, male-to-male, female-to-female postings) on a popular revenge pornography website ‘’. Situating our analysis in debates on gender and sexuality, we examine commonalities and differences in the complex and sometimes contradictory ways in which gender and sexuality are invoked in posters’ accounts of their motivations for revenge pornography.
  • van Gelderen, Marco; Kibler, Ewald; Kautonen, Teemu; Munoz, Pablo; Wincent, Joakim (2020-01-04)
    Mindfulness, meaning a receptive attention to and awareness of present events and experience, is reported to have a wide range of benefits, but it has been suggested that it could prove costly in terms of task performance. This article analyzes how dispositional mindfulness relates to taking entrepreneurial action. Based on two waves of survey data, we find that mindful individuals are less likely to engage in entrepreneurial action than less mindful individuals, but when they do start to act, they take as many actions as individuals who score low on trait mindfulness, and even more if they have entrepreneurial experience.
  • Pauksztat, Birgit; Salin, Denise (2020-01-31)
    Research on workplace bullying has largely focused on individual and organizational factors that place individuals in a vulnerable position. Although theorists have highlighted social aspects of workplace bullying and its antecedents, the role of individuals’ social relations with other members of their organization has rarely been examined empirically. Drawing on insights from social network research and research on social rejection, the purpose of this study was to examine the relationship between exposure to bullying and employees’ informal social relationships (here: friendships; negative relationships) with other members of their organization. Data from two waves of surveys among 249 employees in eight organizations in Finland were analysed using stochastic actor-oriented modelling. We found that employees’ centrality (i.e., the number of their relationships) had no effect on exposure to bullying. However, exposure to bullying affected targets’ perceptions of their relationships with colleagues: employees who had experienced bullying subsequently reported significantly more friendship relationships, but not significantly more negative relationships, suggesting that aggressive or antisocial responses may be more muted in field settings than in experimental settings. Our study contributes to research on workplace bullying by providing a more detailed understanding of the relationship between workplace bullying and employees’ social relations, and by offering insights about the consequences of workplace bullying for targets’ social relations.
  • Larson, Paul D. (2019-12-19)
    Purpose – The purpose of this paper is to develop and test theory-driven hypotheses on the influence of corruption and gender inequality on logistics performance. Design/methodology/approach – This paper develops hypotheses based on a review of the literature and theory linking corruption, gender inequality and logistics performance. Testing the hypotheses draws on the following secondary data sources: the World Bank Logistics Performance Index, Transparency International’s Corruption Perceptions Index and the United Nations Development Programme Gender Inequality Index. Regression analysis is used to test the hypotheses. Findings – A significant direct effect is evident between corruption perceptions and perceived logistics performance. Corruption is detrimental to logistics. Further, there is evidence of an indirect effect, via gender inequality. Gender inequality is also linked directly to lower logistics performance. Gross domestic product/ capita enters the analysis as a control variable. Research limitations/implications – While the analysis uses secondary data, sources are credible and their methods – while not perfect – are logical and appear to be reasonable. It is possible that excluded variables could further explain the relationships under study. This implies future research opportunities, perhaps involving case studies of specific nations. Practical implications – The results should inspire businesses, non-governmental organizations and governments to invest in, aid, advocate for and legislate toward greater gender equality – and against corruption. Logistics educators have an important role in disseminating this message. Social implications – Gender inequality and corruption are current, global social issues. Moving forward toward equality and away from corruption are the right moves. Such moves appear to also yield better logistics. Originality/value – This paper is among the first linking corruption and gender inequality to logistics performance. It shows how social issues impact logistics performance at a national level.
  • Tukiainen, Taina; Burström, Thommie; Lindell, Martin (2019-06-26)
    Technology startups build strategies in order to survive within the framework of business ecosystems. However, the knowledge required to make such strategies effective is scarce. This article poses the question: “How do small technology startups strategize within and between business ecosystems?” Based on an explorative qualitative study, this article defines and presents a dynamic strategic framework of three strategies employed by technology startups. Some startups choose to act within one defined business ecosystem, most startups use a multi-ecosystem strategy to act between and draw benefits from many business ecosystems, and the rest act as ecosystem creators that challenge the logics of existing ecosystems.
  • Caic, Martina; Holmlid, Stefan; Mahr, Dominik; Odekerken-Schröder, Gaby (2019-12-31)
    In design for service, understanding the social fabric of the service system demands special focus, because the networks of actors that collaboratively create value strongly affect the multitude of service values for the beneficiaries of the system. This article explores mental models of actor networks from the phenomenological perspective of the beneficiaries, who ultimately determine the value of the service. The authors argue for a visual phenomenology and leverage the resourcefulness of individual network actors through a qualitative interpretive study that relies on in-depth interviews supported by generative card activities. By asking service beneficiaries (in this case, the elderly) to map their care-based network contexts, this method encourages human-centered, participatory approaches that reveal service systems from beneficiaries’ perspectives. With an analysis of constructed visual artefacts and data-rich narratives that uncover the instrumentality of visualizations, the authors further identify different types of networks and the dominant values held by each network’s focal actors. The authors hence suggest that not only should value creation as such be viewed as idiosyncratic, but so should the networks of actors that co-create value. Finally, the concept of service resonance is suggested to aid in accounting for the pluralistic perspectives of the network actors.

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