Journal Articles and Conference Papers

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  • Björk, Bo-Christer (2018-12)
    The publishing of scholarly peer reviewed journals has in the past 20 years moved from print to primarily digital publishing, but the subscription-based revenue model is still dominant. This means that the additional benefits of open access to all scholarly articles still remains a vision, despite some progress. A selection of 72 leading journals in building & construction was studied, in order to determine the current status in this subfield of engineering. Of the approximately 9,500 articles published yearly in these, only some 5,5 % are in the 11 full OA journals included, and a couple of % more are paid OA articles in hybrid journal. In most of the OA journals publishing is free for the authors. In terms of OA maturity, the field lags far behind the situation across all sciences, where at least 15 % of articles are in full OA journals. If OA is to become more important in our field, the growth is likely to come from major publishers starting new journals funded by author payments (APCs) or converting existing hybrid journals once they have reached a critical share of paid OA articles.
  • Kiriakos, Carol Marie; Tienari, Janne (2018-07-01)
    Writing is presented in hegemonic academic discourse as a rational and predictable activity that targets publications in the right journals. Nevertheless, many academics struggle with writing. In this article, we draw attention to how writing is experienced as an embodied, sensuous, emotional, social, and identity-related activity. Specifically, we aim to advance this comprehensive understanding of academic writing with the concept of love. By understanding love as action rather than feeling, we can foster our love for writing both as practice and in practice. We can learn to deal with the struggle by writing every day and approaching writing with dedication. By advocating the perspective of love, we seek to encourage discussion on academic writing so that it reflects the multifaceted experiences of writers, and unleash its potential in confusing and disrupting the masculine order in academia. Love offers a language to talk about vulnerability and courage, and viewing writing in the light of love helps us to learn more about ourselves and our activities as writers of management.
  • Välikangas, Liisa (2018-08-22)
    China, the world's largest market for electric vehicles (EV), has put in play a state industrial policy that is seeking to upend global automakers (see Financial Times, October 12, 2017 and May 20, 2018). Exemptions from taxes and subsidy programs have favored the purchasing of an EV, which are also exempt from driving restrictions in large cities such as Beijing and Shanghai. Policies that target manufacturers include meeting production targets for EVs (the so-called dual-credit policy by the Ministry of Industry and Information Technology). China may be on the verge of becoming a global disruptor in an industry that has home market advantages of scale, lower fossil fuel imports, and significant reduction of air pollution in cities while exploiting related technologies such as lithium batteries where China has world class industrial competence. It is in China's national interest to be a game changer in the global automotive industry from fossil fuel to electricity. And building infrastructure – supercharging stations included – fits the government-directed approach that aspires to establish the country as an undisputable global leader in a high-tech sector of global significance.
  • Kumar Paras, Manoj; Wang, Lichuan; Chen, Yan; Curteza, Antonela; Pal, Rudrajeet; Ekwall, Daniel (2018-08-24)
    The scarcity of natural resources and the problem of pollution have initiated the need for extending the life and use of existing products. The concept of the reverse supply chain provides an opportunity to recover value from discarded products. The potential for recovery and the improvement of value in the reverse supply chain of apparel has been barely studied. In this research, a novel modularized redesign model is developed and applied to the garment redesign process. The concept of modularization is used to extract parts from the end-of-use or end-of-life of products. The extracted parts are reassembled or reconstructed with the help of a proposed group genetic algorithm by using domain and industry-specific knowledge. Design fitness is calculated to achieve the optimal redesign. Subsequently, the practical relevance of the model is investigated with the help of an industrial case in Sweden. The case study finding reveals that the proposed method and model to calculate the design fitness could simplify the redesign process. The design fitness calculation is illustrated with the example of a polo t-shirt. The redesigned system-based modularization is in accordance with the practical situations because of its flexibility and viability to formulate redesign decisions. The grouping genetic algorithm could enable fast redesign decisions for designers.
  • Hearn, Jeff; Hall, Matthew (2018-11-14)
    Revenge pornography is the online, and at times offline, non-consensual distribution, or sharing, of explicit images by ex-partners, partners, others, or hackers seeking revenge or entertainment. In this article, we discursively analyse a selected range of electronic written texts accompanying explicit images posted by self-identified straight/gay/lesbian (male-to-female, female-to-male, male-to-male, female-to-female postings) on a popular revenge pornography website ‘’. Situating our analysis in debates on gender and sexuality, we examine commonalities and differences in the complex and sometimes contradictory ways in which gender and sexuality are invoked in posters’ accounts of their motivations for revenge pornography.
  • Buttler, Pekka Johannes (2018-11-29)
    Explaining innovation – even merely spotting it actually happening – is difficult. In this article, I introduce an industry-friendly approach that will enable practitioners and researchers alike to observe, interpret, and understand the different types of creativit- ies – the raw materials necessary for innovation – that happen in creative communities. The Practice Method for Studying Creative Communities (PMSCC) is based on theories developed by Nonaka and Takeuchi. However, unlike mainstream practice-oriented methods, the PMSCC does not necessitate the use of theory-heavy conceptualizations; instead, it focuses on the everyday, creative micro-interactions in communities. As I de- scribe in this article, the PMSCC offers practitioners and researchers an effective way to gain new insights into an otherwise relatively opaque process. Besides outlining the method, I also present results from a research project utilizing the PMSCC, showing how the method can produce worthwhile findings, foster new insights, and help practi- tioners hone their creative processes.
  • Kaila, Urpo; Nyman, Linus (2018-11-29)
    This article identifies important first steps toward understanding and implementing information security. From the broad selection of existing best practices, we introduce a lightweight yet comprehensive security framework with four useful first steps: identifying assets and risks; protecting accounts, systems, clouds, and data; implementing a continuity plan; and monitoring and reviewing. This article is intended primarily for startups and less mature companies, but it is likely to be of interest to any reader seeking an introduction to basic information security concepts and principles as well as their implementation.
  • Heaslip, Graham; Kovacs, Gyöngyi; Grant, David B. (2018)
    Purpose The purpose of this paper is to present a literature review and conceptual consideration of servitization in humanitarian logistics (HL) and provide a research agenda for HL scholars and insight for practitioners and by doing so will fill a gap in existing research and practice. Design/methodology/approach The paper uses a literature-based approach that extends concepts usually applied in a commercial context to the area of HL. Findings The paper initiates a discourse on the importance of taking into account servitization in developing and managing effective emergency relief chains. This paper argues that a broader servitization paradigm needs to be integrated for international humanitarian organisations (IHOs) to maintain a competitive advantage. Originality/value The authors investigate servitization as a management innovation in IHOs and plot a research agenda for scholars.
  • Strandvik, Tore; Heinonen, Kristina; Vollmer, Sanna (2018)
    Purpose This paper aims to identify how, in contrast to a provider-oriented stance where customer value is conceptualised as being controlled by the provider, customer value is formed for business customers beyond what is visible to the provider. Design/methodology/approach This paper builds on the primacy of the customer. Customer-dominant logic (CDL) is used as the conceptual underpinning, meaning that the customer, rather than the service provider or the service system, is at the centre. A case study was conducted with seven key users from three customer companies of an information and communications technology (ICT) provider of in-house services. The study used a micro-social level focus by capturing customers’ experiences of those activities where value in use is formed. Findings The findings indicate that value formation is not related only to direct service interactions and furthermore substantially takes place beyond a service provider’s visibility line. Hence, value formation is in large part hidden for the service provider because it is embedded in customers’ activities and experiences. Research limitations/implications Although the study is limited to one case concerning ICT services, these findings may apply to other service businesses, in particular to knowledge-intensive outsourcing businesses. Practical implications Understanding a customer’s value formation from the customer’s point of view is the key to service development for any business service provider. Originality/value Applying a CDL approach, the authors deepen the understanding of customer value formation as it emerges in customer activities. The study provides detailed insight into business customers’ value formation processes. The study’s findings challenge the current emphasis on interactions and co-creation and instead demonstrate the importance of understanding customer logics and contexts.
  • Jalonen, Kari; Schildt, Henri; Vaara, Eero (2018-09-18)
    Research Summary: The purpose of this article is to illuminate the role of concepts in strategic sensemaking. Based on a longitudinal real-time study of a city organization, we demonstrate how the concept of “self-responsibility” played a crucial role in strategic sensemaking. We develop a theoretical model that elucidates how strategic concepts are used in meaning-making, and how such concepts may be mobilized for the legitimation of strategic change. Our main contribution is to offer strategic concepts as a missing micro-level component of the language-based view of strategic processes and practices. By so doing, our analysis also adds to studies on strategic ambiguity and advances research on vocabularies.  Managerial Summary: Our analysis helps to understand the role of strategic concepts, that is, specific words or phrases with established and at least partly shared meanings, in an organization's strategy process. We show how adopting the concept “self-responsibility” helped managers in a city organization to make sense of environmental challenges and to promote change. Our analysis highlights how such concepts involve ambiguity that can help managers to establish common ground, but can also hinder implementation of specific decisions and actions if it grows over time. We suggest that under environmental changes, development of new strategic concepts may be crucial in helping managers to collectively deal with environmental changes and to articulate a new strategic direction for the organization.
  • Björk, Bo-Christer (2018)
    Purpose The purpose of this paper is to look at two particular aspects of open access megajournals, a new type of scholarly journals. Such journals only review for scientific soundness and leave the judgment of scientific impact to the readers. The two leading journals currently each publish more than 20,000 articles per year. The publishing speed of such journals and acceptance rates of such journals are the topics of the study. Design/methodology/approach Submission, acceptance and publication dates for a sample of articles in 12 megajournals were manually extracted from the articles. Information about acceptance rates was obtained using web searches of journal home pages, editorials, blogs, etc. Findings The time from submission to publication varies a lot, with engineering megajournals publishing much more rapidly. But on average it takes almost half a year to get published, particularly in the high-volume biomedical journals. As some of the journals have grown in publication volume, the average review time has increased by almost two months. Acceptance rates have slightly decreased over the past five years, and are now in the range of 50–55 percent. Originality/value This is the first empirical study of how long it takes to get published in megajournals and it highlights a clear increase of around two months in publishing. Currently, the review process in the biomedical megajournals takes as long as in regular more selective journals in the same fields. Possible explanations could be increasing difficulties in finding willing and motivated reviewers and in a higher share of submissions from developing countries.
  • Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul (2018)
    Purpose The purpose of this paper is to analyze the history and future of service operations, with the goal to identify key theoretical and technological advances, as well as fundamental themes that can help to imagine the future of service operations in 2050. Design/methodology/approach A review of the service operations literature was undertaken to inform a discussion regarding the role that technology will play in the future of service operations. Findings The future of service operations is framed in terms of three key themes – complexity, orchestration, and elasticity. The paper makes three contributions to the service science literature by: reviewing key themes underpinning extant service operations research to frame future trajectories of service operations research; elaborating a vision of service operations in 2050 based on history and technology; and outlining a research agenda for future service operations. Practical implications The case of service automation is used to provide an illustration of how the three themes converge to define future service operations, and in particular, to show how technology is recasting the role of the firm. Originality/value Service operations in the next 30 years will be very different from what it was in the past 30 years. This paper differs from other review papers by identifying three key themes that will characterize and instill new insights into the future of service operations research.
  • Salin, Denise; Cowan, Renee; Adewumi, Oluwakemi; Apospori, Eleni; Bochantin, Jaime; D'Cruz, Premilla; Djurkovic, Nikola; Durniat, Katarzyna; Escartín, Jordi; Guo, Jing; Išik, Idil; Koeszegi, Sabine T.; McCormack, Darcy; Monserrat, Silvia Inés; Zedlacher, Eva (2018)
    Purpose The purpose of this paper is to analyze cross-national and cross-cultural similarities and differences in perceptions and conceptualizations of workplace bullying among human resource professionals (HRPs). Particular emphasis was given to what kind of behaviors are considered as bullying in different countries and what criteria interviewees use to decide whether a particular behavior is bullying or not. Design/methodology/approach HRPs in 13 different countries/regions (n=199), spanning all continents and all GLOBE cultural clusters (House et al., 2004), were interviewed and a qualitative content analysis was carried out. Findings Whereas interviewees across the different countries largely saw personal harassment and physical intimidation as bullying, work-related negative acts and social exclusion were construed very differently in the different countries. Repetition, negative effects on the target, intention to harm, and lack of a business case were decision criteria typically used by interviewees across the globe – other criteria varied by country. Practical implications The results help HRPs working in multinational organizations understand different perceptions of negative acts. Originality/value The findings point to the importance of cultural factors, such as power distance and performance orientation, and other contextual factors, such as economy and legislation for understanding varying conceptualizations of bullying.
  • Heaslip, Graham; Kovacs, Gyöngyi (2018)
    Purpose The purpose of this paper is to explore service triads in humanitarian logistics (HL). The study uses agency theory to understand the dynamics between principal(s) and agent(s) and how contractual arrangements influence the service buyer–service provider alignment in humanitarian service triads. Design/methodology/approach This is a case study on a specific humanitarian service triad, with qualitative data being collected in a field study, utilising participant observation and in-context interview techniques for rich data collection. Findings The findings highlight the importance of both contractual and relational contracts between the service buyer, service provider and end customer – here donor (government), United Nations agency and implementing partner (IP). The alignment of the three parties in the service triad is more easily achieved through hybrid contracts rather than legal arrangements focussing on outcomes only. Research limitations/implications Results stem from a specific case study that constitutes a typical humanitarian service triad. An increased understanding of managing services and their service providers in the triadic context of outsourced service delivery adds to the body of knowledge in supply management. Originality/value This is the first examination of governance structures in contractual arrangements in a humanitarian service triad. The research fills the gap in humanitarian literature regarding the interaction of practitioners in HL, specifically, a service buyer organisation (a donor – government), a service provider (a UN agency) and the end customer (an IP). The research is field based and is grounded in empirical observations thus adding to the literature and offering insights to practice.
  • Heinonen, Kristina; Jaakkola, Elina; Neganova, Irina (2018)
    Purpose Customer-to-customer (C2C) interaction plays a significant role in service. The purpose of this paper is to identify the drivers that motivate customers to interact with other customers, the interactions through which customers affect other customers and the value outcomes of C2C interactions for the participants. Design/methodology/approach The paper is based on a systematic literature review of C2C interactions. The authors analyzed 142 peer-reviewed articles to synthesize existing knowledge about C2C interactions. A generic value framework is used to categorize earlier research and reveal areas for further research. Findings The main outcome of this study is an integrative framework of C2C interaction that bridges C2C interactions and customer value. The findings indicate customer-, firm- and situation-induced drivers of C2C interactions. Outcome- and process-focused C2C interactions are identified to result in functional, emotional and social value outcomes. Avenues for additional research to explore issues related to current technology-saturated service settings are proposed. Research limitations/implications The paper proposes an agenda for future research to extend the C2C interaction research domain and explore how such interactions create value for the customer. The role of the service provider is not explicitly addressed but is an important area for further research. Practical implications Companies can use the framework to understand how they can become involved in and support beneficial C2C interaction. Originality/value This paper reviews empirical studies on C2C interaction, offering a systematic review of C2C interaction and producing an integrative framework of C2C interaction. It identifies a research agenda based on the framework and on topical issues within service research and practice.
  • Jach, Agnieszka (2018)
    Preparation of Moodle quizzes which are data-based and contemporary tends to be tedious and time-consuming. By using innovative tools, this process can be simplified and automated, providing a substantial benefit to the teacher wishing to employ such quizzes, and ultimately improving student learning experience. The purpose of this article is to show how to create data-driven, up-to-date quizzes for Moodle in an easy fashion. The methodology is based on several popular, open-source, free tools, and its implementation details are demonstrated with an example. This makes the methodology readily-available to the practitioners.
  • Koveshnikov, Alexei; Ehrnrooth, Mats (2018-11-09)
    In this article, we examine the cross-cultural variation in the perceived effects of idealized influence and individualized consideration leadership behaviors – two behavioral dimensions of transformational leadership – on followers’ organizational identification in two culturally distinct countries: Russia and Finland. We also test whether the followers’ role ambiguity mediates these relationships. Using the self-concept-based theory of leadership as an explanatory framework, our analysis of white-collar employees in four Finland-based multinational corporations and their subsidiaries in Russia shows that whereas in Russia both behaviors facilitate followers’ identification, in Finland only idealized influence does. We also find differences in how role ambiguity mediates the relationship between the two behaviors and followers’ identification in the two countries. In Russia, it fully mediates the relationship between individualized consideration and followers’ identification, whereas in Finland it partially mediates the relationship between idealized influence and followers’ identification.

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