Journal Articles and Conference Papers

Recent Submissions

  • Ehrnrooth, Mats; Barner-Rasmussen, Wilhelm; Koveshnikov, Alexei; Törnroos, Maria (2020-07-15)
    Even while attempting to explain the same outcomes, research on leadership and on human resource management (HRM) have largely progressed on parallel trajectories. We extend recent efforts to bring these fields closer together by testing how employee perceptions of a high-performance work system (HPWS) and transformational leadership (TL), independently and jointly, influence four important employee attitudes. Analyses of 308 subordinates of 76 managers in five multinational companies suggest that a HPWS substitutes for much of the independent influence of TL and constitutes an important boundary condition for some of this influence. Implications for future research on HRM and leadership are discussed.
  • Holmlund, Maria; Witell, Lars; Gustafsson, Anders (2020-03-21)
    Purpose: The purpose of this paper is to provide authors with guidelines for carrying out excellent qualitative service research. It describes the features that editors and reviewers use to evaluate qualitative research and pinpoints what authors can do to improve their manuscripts for publication. Design/methodology/approach: The paper identifies five features of excellent qualitative service research – relevance, rigor, integrity, narration and impact – and describes them with a focus on what they mean and what authors can do to meet these standards. Findings: The paper suggests that manuscripts are often rejected because they fail to meet key standards of excellent qualitative research. It calls for more discussion on research methodology and research ethics, especially when service research strives to make a difference such as investigating critical service contexts or dealing with vulnerable participants. Originality/value: This paper contributes to a better use and application of qualitative research methodology. It focuses on specific actions that researchers can take to improve the quality of their service research manuscripts.
  • Boufarss, Mohamed; Laakso, Mikael (2020-06-08)
    Higher education institutions (HEIs) have an instrumental role in the move towards Open Access (OA) by shaping the national strategies, policies, and agendas. This study sets out to explore the role of HEIs in the United Arab Emirates (UAE) OA uptake and reflect on the ongoing international initiatives pushing for universal OA to research. The study is based on an online survey targeted at UAE higher education institutions research management units. In order to measure the institutional views, only one response was solicited from each institution. A total of 19 valid responses were received, making up 47% of HEIs included in the population of organisations. Our results suggest that there is low commitment to OA among UAE HEIs as attested by the low number of OA policies, scarce OA funding, limited proliferation of institutional repositories, perceived lack of urgency to migrate from current access models, and little consideration of OA for promotion purposes. The study is the first of its kind in the UAE, Arab and Middle Eastern countries, providing rare insight into a growing phenomenon that is global, yet most vocally discussed from a western perspective and context. The study contributes to the debate on the role of HEIs in the transition to OA and in shaping national and regional OA policies, as well as informing international initiatives about the current status of OA in the region.
  • Peltonen, Juhana; Johansson, Edvard; Wincent, Joakim (2020-06-22)
    Attention‐deficit hyperactivity disorder (ADHD) is a highly inheritable condition with a rather stable prevalence over time and geography, and it is associated with a broad range of negative life outcomes. Increasing knowledge on the condition has led to a growing trend of dampening ADHD symptoms through medication. Although this development has led to many positive outcomes, the broader societal implications are still poorly understood. In particular, person‐level studies suggest that ADHD‐like behavior may possess some advantages for engaging in entrepreneurship and the initiation of new businesses, which is considered a key activity for economic development. Using recent panel data from 11 countries and one special administrative region (SAR), we investigate if the increasing use of ADHD medication in adults is associated with an unintended outcome of reducing entrepreneurship. We find that a roughly one unit increase in the prevalence of adult ADHD medication is associated with a one unit decrease in limited liability company registrations per working age population. In practical terms, the effect of a one within‐country/SAR standard deviation increase of adult ADHD medication prevalence corresponds to a decrease in new business formation of 20% of its mean in the sample.
  • Rapaccini, Mario; Saccani, Nicola; Kowalkowski, Christian; Paiola, Marco; Adrodegari, Federico (2020-05-30)
    This study draws on an extensive survey and interview data collected during the COVID-19 pandemic. The respondents were executives of industrials firms whose factories, warehouses, and headquarters are located in Northern Italy. This is undoubtedly the European region first and most extensively affected by the pandemic, and the government implemented radical lockdown measures, banning nonessential travel and mandating the shutdown of all nonessential businesses. Several major effects on both product and service businesses are highlighted, including the disruption of field-service operations and supply networks. This study also highlights the increased importance of servitization business models and the acceleration of digital transformation and advanced services. To help firms navigate through the crisis and be better positioned after the pandemic, the authors present a four-stage crisis management model (calamity, quick & dirty, restart, and adapt), which provides insights and critical actions that should be taken to cope with the expected short and long-term implications of the crisis. Finally, this study discusses how servitization can enhance resilience for future crises—providing a set of indicators on the presumed role of, and impact on, service operations in relation to what executives expect to be the “next normal.”
  • Rahman, Arafat; Björk, Peter; Ravald, Annika (2020-05-28)
    This paper aims to explore the effects of a service provider’s organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.
  • Patricio, Lia; Sangiorgi, Daniela; Mahr, Dominik; Caic, Martina; Kalantari, Saleh; Sundar, Sue (2020-04-16)
    Purpose: This paper explores how service design can contribute to the evolution of health service systems, moving them toward people-centered, integrated and technology-enabled care; the paper develops a research agenda to leverage service design research for healthcare transformation. Design/methodology/approach: This conceptual study starts by analyzing healthcare challenges in terms of demographic trends and economic constraints, along with the problems of lack of people-centricity, dispersion of care and slowness in incorporating emerging technologies. Then, it examines the theoretical underpinnings of service design to develop a framework for exploring how a human-centered, transformative and service systems approach can contribute to addressing healthcare challenges, with illustrative cases of service design research in healthcare being given. Findings: The proposed framework explores how a human-centered service design approach can leverage the potential of technology and advance healthcare systems toward people-centered care; how a transformative service design approach can go beyond explanatory research of healthcare phenomena to develop innovative solutions for healthcare change and wellbeing; and how a service systems perspective can address the complexity of healthcare systems, hence moving toward integrated care. Originality/value: This paper systematizes and develops a framework for how service design can contribute to healthcare transformation. It identifies key healthcare application areas for future service design research and pathways for advancing service design in healthcare by using new interdisciplinary bridges, methodological developments and theoretical foundations.
  • Laamanen, Mikko; Moser, Christine; Bor, Sanne; den Hond, Frank (2020-03-10)
    This article builds on the theoretical notion that social order in organized settings is both emergent and decided. It examines the dynamics of emergent and decided social order in a timebank, a local community initiative within the alternative currency social movement. The authors propose that organized settings are in practice associated with a continuously evolving blend of elements of both decided and emergent social order; thus, allowing organizing to evolve over time. Shedding light on the broader puzzle of how social order in organized settings evolves, the authors empirically show how organizational dynamics change through the interplay of networks, institutions and decisions, as participants adopt and reject various elements of emergent and decided sources of social order. In their analysis, the authors combine content analysis and social network analysis of archival data to describe and explain dynamic and inherently relational organizing activities that unfold in the community’s day-to-day interactions.
  • Raddats, Chris; Kowalkowski, Christian; Benedettini, Ornella; Burton, Jamie; Gebauer, Heiko (2019-04-26)
    Servitization describes the addition of services to manufacturers' core product offerings to create additional customer value. This study aims to identify the key themes and research priorities in this body of literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management). Prior multi-theme literature reviews have focused on operations journals, overlooking important work in other streams, particularly marketing. Informed by a systematic literature review of 219 papers, the study identifies five main themes: service offerings; strategy and structure; motivations and performance; resources and capabilities; service development, sales, and delivery. Within each theme, gaps in the literature are identified and eleven research priorities presented. The review shows that the literature has evolved significantly in recent years, becoming increasingly diverse. A recent noteworthy topic is the use of digital technologies, which indicates the increasing relevance of technological developments to manufacturers' service activities. Our review highlights that there are still some fundamental aspects of servitization that warrant further research, primarily the need to replace the focal-manufacturer perspective with a multi-actor perspective that highlights the important role of relationships with existing and potentially new actors as a result of technological developments.
  • Owen, Robyn; Lehner, Othmar; Lyon, Fergus; Brennan, Geraldine (2020-01-07)
    How might a Green New Deal be applied to the early stage financing of Cleantechs? Amidst rising interest and adoption of Green New Deals in the US, the paper explores the need for more focused policy to address early stage long horizon financing of Cleantechs. We argue that insufficient focus has been applied to early stage investing into these types of innovative SMEs that could lower CO2 emissions across a range of sectors (including renewable energy, recycling, advanced manufacturing, transport and bio-science). Adopting a resource complementarity lens and borrowing from transaction cost theory, we illustrate and build theory through longitudinal UK case studies. These demonstrate how government policy can scale-up through international collaboration public-private, principally venture capital, co-finance to facilitate cleantech innovation with potentially game changing impacts on reducing CO2 emissions in order to meet the Paris 2015 Climate Change targets.
  • Rousi, Antti; Laakso, Mikael (2020-04-19)
    The practices for if and how scholarly journals instruct research data for published research to be shared is an area where a lot of changes have been happening as science policy moves towards facilitating open science, and subject-specific repositories and practices are established. This study provides an analysis of the research data sharing policies of highly-cited journals in the fields of neuroscience, physics, and operations research as of May 2019. For these 120 journals, 40 journals per subject category, a unified policy coding framework was developed to capture the most central elements of each policy, i.e. what, when, and where research data is instructed to be shared. The results affirm that considerable differences between research fields remain when it comes to policy existence, strength, and specificity. The findings revealed that one of the most important factors influencing the dimensions of what, where and when of research data policies was whether the journal's scope included specific data types related to life sciences which have established methods of sharing through community-endorsed public repositories. The findings surface the future research potential of approaching policy analysis on the publisher-level as well as on the journal-level. The collected data and coding framework is provided as open data to facilitate future research and journal policy monitoring.
  • Wittkowski, Kristina; Klein, Jan F.; Falk, Tomas; Schepers, Jeroen J. L.; Aspara, Jaakko; Bergner, Kai N. (2020-02-13)
    Self-tracking technologies (STTs) in the form of smart devices and mobile applications enable consumers to monitor, analyze, and interpret personal performance data on health and physical or financial well-being. As a result of self-tracking, consumers are not only expected to check their personal performance more actively but also to implement service professionals’ advice to improve their well-being more accurately. Despite the growing popularity of STTs, empirical evidence on the extent to which STT use enhances advice compliance remains scant. A field experiment with 538 participants in a health-care setting suggests that STT use does not increase advice compliance per se. Rather, the effectiveness of STTs depends on consumers’ self-efficacy. For consumers low in self-efficacy, STT use can even undermine advice compliance. A lab experiment with 831 participants replicates and generalizes the findings to a nonmedical professional service (i.e., fitness training). As assessments of self-efficacy might be difficult in practice, service providers in health care can use consumers’ body mass index as an easy-to-measure proxy to predict STT effectiveness. Finally, the lab experiment also identifies perceived empowerment and personalization as psychological mechanisms mediating the influence of STT use on advice compliance.
  • Stenbacka, Rune; Tombak, Mihkel (2020-03-09)
    We characterize equilibrium investments in basic research by the commercial and university sectors contingent on public funding of the university. We find that firms invest in basic research despite the opportunities for free riding and we present conditions under which firms even have incentives to augment the public funding to the university. We characterize the socially optimal volume of public funding for the university sector. Finally, we compare total investments in a mixed duopoly with those of duopolies composed of two universities as well as two profit‐maximizing firms.
  • Tronvoll, Bård; Sklyar, Alexey; Sörhammar, David; Kowalkowski, Christian (2020-02-10)
    Manufacturers increasingly look to digitalization to drive service growth. However, success is far from guaranteed, and many firms focus too much on technology. Adopting a discovery-oriented, theories-in-use approach, this study examines the strategic organizational shifts that underpin digital servitization. Notwithstanding strong managerial and academic interest, this link between digitalization and servitization is still under-investigated. Depth interviews with senior executives and managers from a global market leader revealed that to achieve digital service-led growth, a firm and its network need to make three interconnected shifts: (1) from planning to discovery, (2) from scarcity to abundance, and (3) from hierarchy to partnership. Organizational identity, dematerialization, and collaboration play a key role in this transformation. For managers, the study identifies a comprehensive set of strategic change initiatives needed to ensure successful digital servitization.
  • Sorsa, Ville-Pekka; Fougère, Martin (2020-05-01)
    Corporate social responsibility (CSR) has been recently conceptualized and studied as a political phenomenon. Most debates in this scholarship have thus far focused on normative issues. Less attention has been paid to the explanatory potential of CSR research grounded in political theory and philosophy. In this article, we conduct a pragmatist reading of political scholarship on CSR and seek to deploy existing knowledge for research pursuing political explanation. We argue that the political ontologies that underlie scholarship on CSR can be used to transform normative and descriptive research also for explanatory uses. We show how ontologies vary in terms of potential research objects and scopes of political explanation, and argue that the main types of political-ontological stances adopted in scholarship on CSR, foundational and post-foundational stances, offer explanatory analysis of different schematic guidelines. Our pragmatist reading of previous research and an empirical case illustration of political explanation of change in corporate responsibility in the biofuel industry demonstrate the opportunities, limitations, and challenges different political-ontological commitments provide for political explanation.
  • Björk, Bo-Christer; Kanto-Karvonen, Sari; Harviainen, J. Tuomas (2020-03-26)
    Predatory journals are Open Access journals of highly questionable scientific quality. Such journals pretend to use peer review for quality assurance, and spam academics with requests for submissions, in order to collect author payments. In recent years predatory journals have received a lot of negative media. While much has been said about the harm that such journals cause to academic publishing in general, an overlooked aspect is how much articles in such journals are actually read and in particular cited, that is if they have any significant impact on the research in their fields. Other studies have already demonstrated that only some of the articles in predatory journals contain faulty and directly harmful results, while a lot of the articles present mediocre and poorly reported studies. We studied citation statistics over a five-year period in Google Scholar for 250 random articles published in such journals in 2014 and found an average of 2.6 citations per article, and that 56% of the articles had no citations at all. For comparison, a random sample of articles published in the approximately 25,000 peer reviewed journals included in the Scopus index had an average of 18, 1 citations in the same period with only 9% receiving no citations. We conclude that articles published in predatory journals have little scientific impact.
  • Storgaard, Marianne; Tienari, Janne; Piekkari, Rebecca; Michailova, Snejina (2020-01-16)
    This paper develops the idea of neocolonialism as organizational identity work in multinational corporations (MNCs). We argue that neocolonialism – the ethos and practice of colonialism and western superiority in contemporary society – is a means through which identity is worked on at MNC headquarters (HQ). In contrast to extant neocolonial studies of western MNCs, which focus on the subsidiaries (the colonized) and how their identities are shaped by the HQ (the colonizer), we analyse how the HQ is shaped by the subsidiaries. We elucidate two versions of neocolonialism at play: a traditional neocolonial ethos, which prevails at HQ, and a more contemporary version, which is silenced. Our findings show that nurturing a shared and enduring organizational identity across all units of an MNC is a quixotic task. Nevertheless, HQ managers in western MNCs keep attempting to do this, suggesting that neocolonial ethos and practice continue to be relevant in these organizations.
  • Maaranen, Anna; Tienari, Janne (2020-04-08)
    In this article, we aim to contribute to research on social media as an arena for gender relations and inequality by elucidating how social media and hyper‐masculine work cultures are interconnected. We focus empirically on the fiery social media commentary #MeToo sparked on Wall Street in New York. While the possibility of this movement backfiring has received relatively little research attention, we argue that online reactions illustrate the unpredictable nature of social media movements and their reception in organizations. Our analysis shows how they work to naturalize gender differences and polarize opinions, often with highly suspect humour. Focusing on interconnections of hyper‐masculine work cultures, on the one hand, and popular misogyny gaining ground online, on the other, offers ways to critically explore the constitutive role of social media as a medium in shaping contemporary workplaces and society. More research on social relations and technology is needed in organizations that are less obviously hyper‐masculine but deeply gendered nevertheless.
  • Mohd Jamal, Noriza; Tayles, Mike; Grant, David B. (2020-02-12)
    This paper investigates relationships between supply chain management and management accounting practices and their individual or combined effects on both supply chain and overall organisational performance. Using a contingency theory approach a conceptual model was empirically tested with managers in Malaysian publicly listed organisations and the resultant structural equation analysis found a positive and direct relationship between both sets of practices. The findings also found a positive and direct relationship between these two sets of practices and supply chain performance, but only found an indirect relationship related to overall organisational performance that was mediated through supply chain performance. The findings provide practice with a strategically important overview of these relationships to support the creation of a successful supply chain environment that will lead to improved supply chain and overall performance.

View more