Journal Articles and Conference Papers: Recent submissions

Now showing items 1-20 of 689
  • Patricio, Lia; Sangiorgi, Daniela; Mahr, Dominik; Caic, Martina; Kalantari, Saleh; Sundar, Sue (2020-04-16)
    Purpose: This paper explores how service design can contribute to the evolution of health service systems, moving them toward people-centered, integrated and technology-enabled care; the paper develops a research agenda to leverage service design research for healthcare transformation. Design/methodology/approach: This conceptual study starts by analyzing healthcare challenges in terms of demographic trends and economic constraints, along with the problems of lack of people-centricity, dispersion of care and slowness in incorporating emerging technologies. Then, it examines the theoretical underpinnings of service design to develop a framework for exploring how a human-centered, transformative and service systems approach can contribute to addressing healthcare challenges, with illustrative cases of service design research in healthcare being given. Findings: The proposed framework explores how a human-centered service design approach can leverage the potential of technology and advance healthcare systems toward people-centered care; how a transformative service design approach can go beyond explanatory research of healthcare phenomena to develop innovative solutions for healthcare change and wellbeing; and how a service systems perspective can address the complexity of healthcare systems, hence moving toward integrated care. Originality/value: This paper systematizes and develops a framework for how service design can contribute to healthcare transformation. It identifies key healthcare application areas for future service design research and pathways for advancing service design in healthcare by using new interdisciplinary bridges, methodological developments and theoretical foundations.
  • Laamanen, Mikko; Moser, Christine; Bor, Sanne; den Hond, Frank (2020-03-10)
    This article builds on the theoretical notion that social order in organized settings is both emergent and decided. It examines the dynamics of emergent and decided social order in a timebank, a local community initiative within the alternative currency social movement. The authors propose that organized settings are in practice associated with a continuously evolving blend of elements of both decided and emergent social order; thus, allowing organizing to evolve over time. Shedding light on the broader puzzle of how social order in organized settings evolves, the authors empirically show how organizational dynamics change through the interplay of networks, institutions and decisions, as participants adopt and reject various elements of emergent and decided sources of social order. In their analysis, the authors combine content analysis and social network analysis of archival data to describe and explain dynamic and inherently relational organizing activities that unfold in the community’s day-to-day interactions.
  • Raddats, Chris; Kowalkowski, Christian; Benedettini, Ornella; Burton, Jamie; Gebauer, Heiko (2019-04-26)
    Servitization describes the addition of services to manufacturers' core product offerings to create additional customer value. This study aims to identify the key themes and research priorities in this body of literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management). Prior multi-theme literature reviews have focused on operations journals, overlooking important work in other streams, particularly marketing. Informed by a systematic literature review of 219 papers, the study identifies five main themes: service offerings; strategy and structure; motivations and performance; resources and capabilities; service development, sales, and delivery. Within each theme, gaps in the literature are identified and eleven research priorities presented. The review shows that the literature has evolved significantly in recent years, becoming increasingly diverse. A recent noteworthy topic is the use of digital technologies, which indicates the increasing relevance of technological developments to manufacturers' service activities. Our review highlights that there are still some fundamental aspects of servitization that warrant further research, primarily the need to replace the focal-manufacturer perspective with a multi-actor perspective that highlights the important role of relationships with existing and potentially new actors as a result of technological developments.
  • Owen, Robyn; Lehner, Othmar; Lyon, Fergus; Brennan, Geraldine (2020-01-07)
    How might a Green New Deal be applied to the early stage financing of Cleantechs? Amidst rising interest and adoption of Green New Deals in the US, the paper explores the need for more focused policy to address early stage long horizon financing of Cleantechs. We argue that insufficient focus has been applied to early stage investing into these types of innovative SMEs that could lower CO2 emissions across a range of sectors (including renewable energy, recycling, advanced manufacturing, transport and bio-science). Adopting a resource complementarity lens and borrowing from transaction cost theory, we illustrate and build theory through longitudinal UK case studies. These demonstrate how government policy can scale-up through international collaboration public-private, principally venture capital, co-finance to facilitate cleantech innovation with potentially game changing impacts on reducing CO2 emissions in order to meet the Paris 2015 Climate Change targets.
  • Rousi, Antti; Laakso, Mikael (2020-04-19)
    The practices for if and how scholarly journals instruct research data for published research to be shared is an area where a lot of changes have been happening as science policy moves towards facilitating open science, and subject-specific repositories and practices are established. This study provides an analysis of the research data sharing policies of highly-cited journals in the fields of neuroscience, physics, and operations research as of May 2019. For these 120 journals, 40 journals per subject category, a unified policy coding framework was developed to capture the most central elements of each policy, i.e. what, when, and where research data is instructed to be shared. The results affirm that considerable differences between research fields remain when it comes to policy existence, strength, and specificity. The findings revealed that one of the most important factors influencing the dimensions of what, where and when of research data policies was whether the journal's scope included specific data types related to life sciences which have established methods of sharing through community-endorsed public repositories. The findings surface the future research potential of approaching policy analysis on the publisher-level as well as on the journal-level. The collected data and coding framework is provided as open data to facilitate future research and journal policy monitoring.
  • Wittkowski, Kristina; Klein, Jan F.; Falk, Tomas; Schepers, Jeroen J. L.; Aspara, Jaakko; Bergner, Kai N. (2020-02-13)
    Self-tracking technologies (STTs) in the form of smart devices and mobile applications enable consumers to monitor, analyze, and interpret personal performance data on health and physical or financial well-being. As a result of self-tracking, consumers are not only expected to check their personal performance more actively but also to implement service professionals’ advice to improve their well-being more accurately. Despite the growing popularity of STTs, empirical evidence on the extent to which STT use enhances advice compliance remains scant. A field experiment with 538 participants in a health-care setting suggests that STT use does not increase advice compliance per se. Rather, the effectiveness of STTs depends on consumers’ self-efficacy. For consumers low in self-efficacy, STT use can even undermine advice compliance. A lab experiment with 831 participants replicates and generalizes the findings to a nonmedical professional service (i.e., fitness training). As assessments of self-efficacy might be difficult in practice, service providers in health care can use consumers’ body mass index as an easy-to-measure proxy to predict STT effectiveness. Finally, the lab experiment also identifies perceived empowerment and personalization as psychological mechanisms mediating the influence of STT use on advice compliance.
  • Stenbacka, Rune; Tombak, Mihkel (2020-03-09)
    We characterize equilibrium investments in basic research by the commercial and university sectors contingent on public funding of the university. We find that firms invest in basic research despite the opportunities for free riding and we present conditions under which firms even have incentives to augment the public funding to the university. We characterize the socially optimal volume of public funding for the university sector. Finally, we compare total investments in a mixed duopoly with those of duopolies composed of two universities as well as two profit‐maximizing firms.
  • Tronvoll, Bård; Sklyar, Alexey; Sörhammar, David; Kowalkowski, Christian (2020-02-10)
    Manufacturers increasingly look to digitalization to drive service growth. However, success is far from guaranteed, and many firms focus too much on technology. Adopting a discovery-oriented, theories-in-use approach, this study examines the strategic organizational shifts that underpin digital servitization. Notwithstanding strong managerial and academic interest, this link between digitalization and servitization is still under-investigated. Depth interviews with senior executives and managers from a global market leader revealed that to achieve digital service-led growth, a firm and its network need to make three interconnected shifts: (1) from planning to discovery, (2) from scarcity to abundance, and (3) from hierarchy to partnership. Organizational identity, dematerialization, and collaboration play a key role in this transformation. For managers, the study identifies a comprehensive set of strategic change initiatives needed to ensure successful digital servitization.
  • Sorsa, Ville-Pekka; Fougère, Martin (2020-05-01)
    Corporate social responsibility (CSR) has been recently conceptualized and studied as a political phenomenon. Most debates in this scholarship have thus far focused on normative issues. Less attention has been paid to the explanatory potential of CSR research grounded in political theory and philosophy. In this article, we conduct a pragmatist reading of political scholarship on CSR and seek to deploy existing knowledge for research pursuing political explanation. We argue that the political ontologies that underlie scholarship on CSR can be used to transform normative and descriptive research also for explanatory uses. We show how ontologies vary in terms of potential research objects and scopes of political explanation, and argue that the main types of political-ontological stances adopted in scholarship on CSR, foundational and post-foundational stances, offer explanatory analysis of different schematic guidelines. Our pragmatist reading of previous research and an empirical case illustration of political explanation of change in corporate responsibility in the biofuel industry demonstrate the opportunities, limitations, and challenges different political-ontological commitments provide for political explanation.
  • Björk, Bo-Christer; Kanto-Karvonen, Sari; Harviainen, J. Tuomas (2020-03-26)
    Predatory journals are Open Access journals of highly questionable scientific quality. Such journals pretend to use peer review for quality assurance, and spam academics with requests for submissions, in order to collect author payments. In recent years predatory journals have received a lot of negative media. While much has been said about the harm that such journals cause to academic publishing in general, an overlooked aspect is how much articles in such journals are actually read and in particular cited, that is if they have any significant impact on the research in their fields. Other studies have already demonstrated that only some of the articles in predatory journals contain faulty and directly harmful results, while a lot of the articles present mediocre and poorly reported studies. We studied citation statistics over a five-year period in Google Scholar for 250 random articles published in such journals in 2014 and found an average of 2.6 citations per article, and that 56% of the articles had no citations at all. For comparison, a random sample of articles published in the approximately 25,000 peer reviewed journals included in the Scopus index had an average of 18, 1 citations in the same period with only 9% receiving no citations. We conclude that articles published in predatory journals have little scientific impact.
  • Storgaard, Marianne; Tienari, Janne; Piekkari, Rebecca; Michailova, Snejina (2020-01-16)
    This paper develops the idea of neocolonialism as organizational identity work in multinational corporations (MNCs). We argue that neocolonialism – the ethos and practice of colonialism and western superiority in contemporary society – is a means through which identity is worked on at MNC headquarters (HQ). In contrast to extant neocolonial studies of western MNCs, which focus on the subsidiaries (the colonized) and how their identities are shaped by the HQ (the colonizer), we analyse how the HQ is shaped by the subsidiaries. We elucidate two versions of neocolonialism at play: a traditional neocolonial ethos, which prevails at HQ, and a more contemporary version, which is silenced. Our findings show that nurturing a shared and enduring organizational identity across all units of an MNC is a quixotic task. Nevertheless, HQ managers in western MNCs keep attempting to do this, suggesting that neocolonial ethos and practice continue to be relevant in these organizations.
  • Maaranen, Anna; Tienari, Janne (2020-04-08)
    In this article, we aim to contribute to research on social media as an arena for gender relations and inequality by elucidating how social media and hyper‐masculine work cultures are interconnected. We focus empirically on the fiery social media commentary #MeToo sparked on Wall Street in New York. While the possibility of this movement backfiring has received relatively little research attention, we argue that online reactions illustrate the unpredictable nature of social media movements and their reception in organizations. Our analysis shows how they work to naturalize gender differences and polarize opinions, often with highly suspect humour. Focusing on interconnections of hyper‐masculine work cultures, on the one hand, and popular misogyny gaining ground online, on the other, offers ways to critically explore the constitutive role of social media as a medium in shaping contemporary workplaces and society. More research on social relations and technology is needed in organizations that are less obviously hyper‐masculine but deeply gendered nevertheless.
  • Mohd Jamal, Noriza; Tayles, Mike; Grant, David B. (2020-02-12)
    This paper investigates relationships between supply chain management and management accounting practices and their individual or combined effects on both supply chain and overall organisational performance. Using a contingency theory approach a conceptual model was empirically tested with managers in Malaysian publicly listed organisations and the resultant structural equation analysis found a positive and direct relationship between both sets of practices. The findings also found a positive and direct relationship between these two sets of practices and supply chain performance, but only found an indirect relationship related to overall organisational performance that was mediated through supply chain performance. The findings provide practice with a strategically important overview of these relationships to support the creation of a successful supply chain environment that will lead to improved supply chain and overall performance.
  • Witell, Lars; Holmlund, Maria; Gustafsson, Anders (2020-02-14)
    Purpose: The purpose of this study is to highlight the role of qualitative research in service research. This study discusses what qualitative research is, what role it has in service research and what interest, rigor, relevance and richness mean for qualitative service research. Design/methodology/approach: This study examines the most common qualitative research methods and discusses interest, rigor, relevance and richness as key characteristics of qualitative research. The manuscripts in the special issue are introduced and categorized based on their contributions to service research. Findings: The findings suggest that the amount of research using qualitative research methods has remained stable over the last 30 years. An increased focus on transparency and traceability is important for improving the perceived rigor of qualitative service research. Originality/value: This special issue is the first issue that is explicitly devoted to the qualitative research methodology in service research. In particular, the issue seeks to contribute to a better use and application of qualitative research methodology.
  • Fredström, Ashkan; Peltonen, Juhana; Wincent, Joakim (2020-02-21)
    Developing the concept of institutional incongruence and employing panel data from 60 countries, we outline an alternative view of the informal economy and the effects of regulative institutions on entrepreneurship productivity. We find evidence that the informal economy's size is, largely, negatively associated with entrepreneurship productivity, and that in the presence of a large informal economy, governmental efforts to improve governance quality can be counterproductive. Our results suggest policy interventions aimed at changing institutions to practice formal entrepreneurship should be implemented cautiously to avoid inducing institutional incongruence.
  • Stenbacka, Rune; Tombak, Mihkel (2020-03-12)
    We develop a model including many features of health care systems: a limited number of approved treatments of certain qualities, insurance schemes reimbursing costs of a standard service, and nonprofit organizations competing with for-profit suppliers. All the equilibria exhibit quality differentiation, and the nonprofit captures a higher market share. Nonprofits (for-profits) supply the standard service when the quality upgrade induces a sufficiently high (low) increase in production costs. When the nonprofit provides the standard quality, all patients are served. In contrast, in a for-profit duopoly the standard-quality provider chargesa price premium, implying that there are excluded consumers.
  • Fougère, Martin; Barthold, Charles (2020-03-13)
    This speaking out article argues that populism is not only a phenomenon that characterizes extremist figures such as Farage, Trump or Le Pen. Drawing on Laclau’s conceptualization of populism, we show how French President Emmanuel Macron developed in 2017 a form of anti-extreme electoral populism relying upon (1) the creation of a new political frontier between ‘progressive reformers’ and ‘backward-looking conservatives’, and (2) a number of key empty signifiers, such as ‘Revolution’, ‘(The Republic) onwards’ and ‘and at the same time’. These discursive levers allowed Macron’s campaigns to incarnate a gradually larger plurality of demands, modulating the openness of equivalential chains over three successful electoral steps: the presidential first round, the presidential second round and the parliamentary elections. In parallel, his movement gradually moved from emergent organizing through a partial organization to a bureaucratized and hierarchized party. Thus, our analysis illuminates how Macron organized his own populism, based on a completely new movement: Macron’s electoral populism exploited the middle space left vacant by all other candidates, it relied on its own anti-establishment discourse, and in doing so it succeeded in unifying much more demands than other populisms, leading to a landslide win in the French parliamentary elections.
  • Sklyar, Alexey; Kowalkowski, Christian; Tronvoll, Bård; Sörhammar, David (2019-02-14)
    Harnessing digital technology is of increasing concern as product firms organize for service-led growth. Adopting a service ecosystem perspective, we analyze interfirm and intrafirm change processes taking place as firms pursue digital servitization. The study draws on in-depth interviews with 44 managers involved in organizing activities in two multinational industry leaders. Our findings identify major differences between the two focal firms in terms of digital service-led growth and associated ecosystem-related activities. The study disentangles underlying processes of organizational change in the ecosystem and suggests that within-firm centralization and integration play a key role in the capacity to organize for digital servitization. For managers, the findings highlight the need to foster service-centricity in order to take full advantage of digitalization beyond purely technological benefits.
  • Eloranta, Rita; Granvik, Anton (2019)
    This paper comprises a first linguistic description of a series of Andean texts from the 16th century. These texts were edited by Pärssinen & Kiviharju (2004, 2010) and published in two volumes entitled Textos Andinos. According to the editors, the texts are transcriptions into Spanish of a series of inca and colonial time quipus. This textual material constitutes an early example of Andean Spanish, which has not been subject to previous linguistic study. Our linguistic analysis of the two volumes of Textos Andinos shows that the texts are best thought of as a textual continuum rather than a specific text type. Our analysis permits the identification of at least five textual levels: in one end are the texts which seem very close to their supposed quipu origin; in the other end of the continuum we find texts which show a textual structure which adhere closely to the administrative Spanish language of the 16th century.