Personnel Managers and Crisis Situations. Emotion-handling Strategies

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dc.contributor Svenska handelshögskolan, Institutionen för företagsledning och organisation, Företagsledning och organisation sv
dc.contributor Swedish School of Economics and Business Administration, Department of Management and Organisation, Management and Organisation en
dc.contributor.author Hiillos, Minna
dc.date.accessioned 2011-03-02T13:24:30Z
dc.date.available 2011-03-02T13:24:30Z
dc.date.issued 2004-11-09
dc.identifier.isbn 951-555-855-7
dc.identifier.uri http://hdl.handle.net/10227/108
dc.identifier.uri URN:ISBN:951-555-855-7
dc.description.abstract This study focuses on personnel managers in crisis situations. The interviewed personnel managers referred to emotions as a central element to be dealt with in a crisis. However, until recently, the exploration of emotions in organisational life has been de-emphasised or ignored. This study aims to bring to the surface aspects of personnel work that have so far been neglected or remained invisible. It specifically examines how personnel managers handle employees’ and their own emotions in a crisis. Based on the interviews, a number of emotional episodes were constructed. They describe the type and context of the crisis and the person(s) whose emotions are handled. The main findings of the study are the five emotion-handling strategies that could be constructed from the data. The negotiation-like manner in which personnel managers handled emotions in crisis situations proved especially interesting. They were actually negotiating emotional value for their organisations. Further, they handled their own emotions within the frame of two logics of appropriateness labelled mothering and guide-following. The episodes described also enabled identification of the values enacted by the personnel managers in handling emotions. The study provides descriptive information on emotion handling, a current and relevant feature in the practice of personnel management. It seeks to offer a frame for developing practical principles that can be helpful in a crisis. It also offers the opportunity to consider a variety of difficult situations that personnel managers may confront in their work. fi
dc.format.extent 1837 bytes
dc.format.extent 783204 bytes
dc.format.mimetype text/plain
dc.format.mimetype application/pdf
dc.language.iso en
dc.publisher Svenska handelshögskolan sv
dc.publisher Swedish School of Economics and Business Administration en
dc.relation.ispartofseries Economics and Society
dc.relation.ispartofseries 136
dc.rights Publikationen är skyddad av upphovsrätten. Den får läsas och skrivas ut för personligt bruk. Användning i kommersiellt syfte är förbjuden. sv
dc.rights This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited. en
dc.rights Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty. fi
dc.subject personnel management fi
dc.subject emotion fi
dc.subject crisis fi
dc.subject negotiation fi
dc.subject mothering fi
dc.subject gender fi
dc.subject.other Management and Organisation fi
dc.title Personnel Managers and Crisis Situations. Emotion-handling Strategies fi
dc.type.ontasot Doctoral thesis en
dc.type.ontasot Väitöskirja fi
dc.type.ontasot Doktorsavhandling sv
dc.type.dcmitype Text
dc.date.accepted 2004-11-19

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