Outsourcing of Information Technology and Business Processes in Poland: Motivations and Environmental Factors

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Piotrowicz , W & Kedziora , D 2018 , ' Outsourcing of Information Technology and Business Processes in Poland: Motivations and Environmental Factors ' , Managing Global Transitions , vol. 16 , no. 4 , pp. 307-333 . https://doi.org/10.26493/1854-6935.16_4

Title: Outsourcing of Information Technology and Business Processes in Poland: Motivations and Environmental Factors
Author: Piotrowicz, Wojciech; Kedziora, Damian
Contributor: Hanken School of Economics, Supply Chain Management and Social Responsibility, Helsinki
Hanken School of Economics, HUMLOG Institute, Helsinki
Belongs to series: Managing Global Transitions
ISSN: 1581-6311
Abstract: The aimof the paper is to summarise the literature focusedonInformation Technology and Business ProcessOutsourcing in Poland and to contribute to understanding ofmotivations and environmental factors driving service relocations to Central and Eastern Europe. This exploratory study is based on academic literature and two data sources: government and industry reports, as well as small-scale exploratory survey. The findings confirm the cost reduction to be the main driver, followed by the willingness to improve processes and business performance. The substantial advantage of Poland is human resources – the availability of highly skilled, well-educated workforce at relatively low cost. Even though the salaries are often higher than in Asia, it is compensated by the number of graduates and knowledge of foreign languages.Membership of the EuropeanUnion and political stability also plays an important role. This exploratory study, aside of relocation trends overview, enabled the views among service providers to be captured and compared with the commercial and governmental reports.
Date: 2018-12
Subject: 512 Business and Management
information technology
outsourcing
offshoring
business process
transition economy
Poland
Central and Eastern Europe
KOTA2018
PREM0000
1 - Open access publication channel
0 - Not self archived
1- Minst en av författarna har en utländsk affiliation
1- Publicerad utomlands
0- Ingen affiliation med ett företag
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