Exploring the effects of service provider’s organizational support and empowerment on employee engagement and well-being

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Rahman , A , Björk , P & Ravald , A 2020 , ' Exploring the effects of service provider’s organizational support and empowerment on employee engagement and well-being ' , Cogent Business & Management , vol. 7 , no. 1 , 1767329 . https://doi.org/10.1080/23311975.2020.1767329

Title: Exploring the effects of service provider’s organizational support and empowerment on employee engagement and well-being
Author: Rahman, Arafat; Björk, Peter; Ravald, Annika
Contributor: Hanken School of Economics, Marketing, Vaasa
Hanken School of Economics, Marketing, Vaasa
Hanken School of Economics, Marketing, Vaasa
Belongs to series: Cogent Business & Management
ISSN: 2331-1975
Abstract: This paper aims to explore the effects of a service provider’s organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.
Date: 2020-05-28
Subject: employee engagement
employee well-being
organizational empowerment
organizational support
transformative service research
512 Business and Management
KOTA2020
PREM0000
2 - Hybrid open access publication channel
1 - Self archived
https://helda.helsinki.fi/dhanken/handle/10227/338503
0- Ingen av författarna har en utländsk affiliation
1- Publicerad utomlands
0- Ingen affiliation med ett företag
AoS: Competition economics and service strategy - Service and customer-oriented management
Yes
1062
SDG 9 - Industry, Innovation, and Infrastructure
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