Characterizing well-being capabilities in services

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Tikkanen , H O 2020 , ' Characterizing well-being capabilities in services ' , Journal of Services Marketing , vol. 34 , no. 6 , pp. 785-795 . https://doi.org/10.1108/JSM-11-2019-0453

Title: Characterizing well-being capabilities in services
Author: Tikkanen, Hannu Olavi
Contributor: Hanken School of Economics, Marketing, Helsinki
Belongs to series: Journal of Services Marketing
ISSN: 0887-6045
Abstract: Purpose The purpose of this study is to characterize how services present responsibilized consumers with well-being capabilities. This is done by drawing on structuration theory and literatures on responsibilization, social well-being and psychological well-being. Design/methodology/approach This paper is based on conceptual development and a qualitative interpretive study of value propositions in texts and images on websites of 11 different self-tracking wearables and applications. Findings This paper introduces the changing–coping–countering characterization to explicate different types of well-being capabilities that are represented in services. These capabilities represent different stances towards structures. This paper proposes and discusses how these capabilities can have different impacts on well-being on individual and collective levels. Research limitations/implications This study is limited to the perspective of services in a self-tracking context. Further empirical research is needed to investigate well-being capabilities from consumer perspectives. Practical implications The proposed characterization can help practitioners in becoming more reflexive concerning their value propositions that relate to consumer well-being. This implies becoming aware of well-being discourses that shape and affect service development. Originality/value This paper provides a novel characterization for understanding the role of services in the context of responsibilization. It contributes to structural perspectives on the role of services in contributing to well-being.
Date: 2020-08-03
Subject: 512 Business and Management
well-being
qualitative research
transformative
KOTA2020
PREM2020_10
0 - Not open access
1 - Self archived
https://helda.helsinki.fi/dhanken/handle/10227/358458
0- Ingen av författarna har en utländsk affiliation
1- Publicerad utomlands
0- Ingen affiliation med ett företag
AoS: Competition economics and service strategy - Service and customer-oriented management
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