Digitalization in public sector in emerging economies

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Nguyen , H T , Grant , D , Bovis , C , Nguyen , T T L & Mac , Y T H 2022 , ' Digitalization in public sector in emerging economies : The enablers and inhibitors influence electronic custom in Vietnam ' , International Journal of Data and Network Science , vol. 6 , no. 3 , pp. 921-934 .

Title: Digitalization in public sector in emerging economies;
The enablers and inhibitors influence electronic custom in Vietnam
Author: Nguyen, Hang Thanh; Grant, David; Bovis, Christopher; Nguyen, Thuy Thi Le; Mac, Yen Thi Hai
Contributor: Hanken School of Economics, Supply Chain Management and Social Responsibility, Helsinki
Belongs to series: International Journal of Data and Network Science
ISSN: 2561-8148
Abstract: This paper investigates how customs officials perceive the implementation of e-customs will influence business performance in Vietnam, a developing country with a lower technological environment. A survey of customs officials was conducted, and data were analyzed by structural equation modelling. The outcomes discover two significant enablers related to relative advantages and the new exploring factor Culture while Finance & Human Resources and Legislation as the inhibitors. Additionally, the study also emphasized that e-customs implementation had a positive influence on firm performance in Vietnam. In addition, the study provides different viewpoints of cultural dimensions in case study of applying e-customs in Vietnam in comparison with previous studies. Culture with attributions related to uncertain acceptance and individualism encourage innovation in other literature reviews, however, the study indicates uncertainty avoidance and collectivism as Vietnam also promotes e-customs deployment. Vietnam with high power distance and short-term orientation became old themes. This emerging country switched to low distance and long-term orientation in terms of e-customs innovation. In contrast to previous studies related to constraints from technology in emerging economies, technological factors are not an obstacle for Vietnam. Furthermore, previous literature reviews inflected legislation and regulations of government as one of the limitations that should be examined in further and this research carried-out this investigation in one of emerging economies. The results of the paper support policy makers who can have essential solutions to enhance e-customs implementation as well as enterprises’ managers set-up strategy to adapt with the modernization environment.
Date: 2022-02-09
Subject: 512 Business and Management
diffusion of innovation
firm performance
1 - Open access publication channel
1 - Self archived
1- Minst en av författarna har en utländsk affiliation
1- Publicerad utomlands
0- Ingen affiliation med ett företag
AoHP: Humanitarian and societal logistics
SDG 9 - Industry, Innovation, and Infrastructure
AACSB year

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