"Running Is My Boyfriend": Consumers’ Relationships with Activities

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Mickelsson , K-J 2017 , ' "Running Is My Boyfriend": Consumers’ Relationships with Activities ' , Journal of Services Marketing , vol. 31 , no. 1 , pp. 24-33 . https://doi.org/10.1108/JSM-03-2016-0108

Title: "Running Is My Boyfriend": Consumers’ Relationships with Activities
Author: Mickelsson, Karl-Jacob
Contributor: Hanken School of Economics, Marketing, Helsinki
Belongs to series: Journal of Services Marketing
ISSN: 0887-6045
Abstract: Purpose – The paper introduces the idea that consumers have relationships with their own recurring activities. Instead of the usual notion of investigating the relationships between actors, or between actors and their possessions, the paper focuses on the relationship between an actor and a particular activity that the actor regularly participates in. Design – The paper is conceptual and exploratory in nature. It discusses different perspectives on consumer activity in marketing, and then introduces a relationship view on activity. The paper proceeds to outline the conceptual foundations of this view by applying relationship characteristics found in the literature. Quotes from runners’ blogs are used to illustrate the different identified relationship themes. Findings – The paper argues that consumers can be seen as having long-term relationships with their activities, and introduces the concept of the “activity-relationship”. The paper proceeds to demonstrate how this concept differs from previous conceptualization of consumer activity and relationships. Implications – The activity-relationship perspective on consumer behavior opens up new venues for marketing research. It also facilitates new types of marketing practice, whereby
Date: 2017-01-04
Subject: 512 Business and Management
Consumer activity
activity theory
practice theory
customer dominant logic
relationship marketing
consumer behavior
Customers and Relations
KOTA2017
PREM2017
0 - Not open access
1 - Self archived
https://helda.helsinki.fi/dhanken/handle/123456789/167786
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