Archetypes of Service Innovation: Implications for Value Cocreation

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Helkkula , A , Kowalkowski , C & Tronvoll , B 2018 , ' Archetypes of Service Innovation: Implications for Value Cocreation ' , Journal of Service Research , vol. 21 , no. 3 , pp. 284-301 . https://doi.org/10.1177/1094670517746776

Title: Archetypes of Service Innovation: Implications for Value Cocreation
Author: Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård
Contributor: Hanken School of Economics, CERS - Centre for Relationship Marketing and Service Management, Helsinki
Hanken School of Economics, Marketing, Helsinki
Hanken School of Economics, Marketing, Helsinki
Belongs to series: Journal of Service Research
ISSN: 1094-6705
Abstract: Service innovation is a key source of competitive differentiation across firms and markets. Despite growing attention from practitioners and academics alike, systematic scholarly inquiry into service innovation’s diverse theoretical foundations has to date been limited. This article explores different approaches to service innovation and proposes a typology of four archetypes, each informed by a distinct theoretical perspective and by different underlying assumptions. Process-based and output-based archetypes focus on value-adding phases and output value, respectively. Experiential and systemic archetypes have attracted less attention but become central for firms seeking to cocreate phenomenologically determined value within the service ecosystem. The article also contributes to service innovation research and practice by bringing together the existing archetypes, which were previously treated separately. Juxtaposing these archetypes and emphasizing value and value cocreation, the article proposes an integrative view of how novel value cocreation can be enhanced in service innovations. Finally, we develop an agenda for future research, encouraging researchers and managers to plan service innovations systematically, deploying each archetype in value cocreation, and combining them within an integrative approach.
Date: 2018-01-01
Subject: 512 Business and Management
service innovation
value
cocreation
cocreation of value
experience
service systems
service-dominant logic
KOTA2018
PREM2018_01
2 - Hybrid open access publication channel
1 - Self archived
1- Minst en av författarna har en utländsk affiliation
1- Publicerad utomlands
0- Ingen affiliation med ett företag
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