The Quality of Social and Health Care Service from the Perspective of Elderly People Belonging to Ethnic Minorities

Show simple item record

dc.contributor Helsingin yliopisto, Yleisen valtio-opin laitos fi
dc.contributor University of Helsinki, Department of Political Science en
dc.contributor Helsingfors universitet, Allmän statslära, Institutionen för sv Hämäläinen, Taija 2009-09-08T09:53:46Z 2009-09-08T09:53:46Z 2004-10-08 en
dc.description Endast sammandrag. Inbundna avhandlingar kan sökas i Helka-databasen ( Elektroniska kopior av avhandlingar finns antingen öppet på nätet eller endast tillgängliga i bibliotekets avhandlingsterminaler. sv
dc.description Only abstract. Paper copies of master’s theses are listed in the Helka database ( Electronic copies of master’s theses are either available as open access or only on thesis terminals in the Helsinki University Library. en
dc.description Vain tiivistelmä. Sidottujen gradujen saatavuuden voit tarkistaa Helka-tietokannasta ( Digitaaliset gradut voivat olla luettavissa avoimesti verkossa tai rajoitetusti kirjaston opinnäytekioskeilla. fi
dc.description.abstract This study aimed at researching the quality of social and health care services from minority ethnic older persons’ perspective. This was done by identifying the dimensions of the services where quality was experienced as poorest as well as studying the factors that influenced the experienced quality of the services. The client based quality was analysed as the congruence between the clients’ expectations and perceptions. The information gathered from elderly people belonging to ethnic minorities was compared with data from social and health care service personnel. With the help of the analyses of experienced quality, the study aimed at identifying ways to develop and organise the social and health care services so that they would provide high quality services also for the elderly clients belonging to ethnic minorities. The data of this study consisted of two samples. The service user sample included constructed interviews with 119 Russians, 50 Vietnamese and 126 Sami respondents. The service provider sample consisted of 71 respondents, from whom data were gathered by postal survey with a questionnaire. Both of the samples were analysed by using quantitative, statistical methods. The area where quality was experienced as poorest, both among the service users and service providers, was access to services. The individual aspect that was most connected to the quality experiences of the service users, was the experience of racial harassment in the services. In the service user data, differences in the experienced quality of care were strongly connected to the ethnic group. This was the case partly because the respondents in different ethnic groups had different expectations and perceptions about the services, and partly because they emphasised different aspects of the services as being important to them. The results highlight the importance of equal treatment, cultural sensitivity and the principles and praxis of non-discrimination in the health and social services, in order to guarantee high quality care for all the service users. This forms a challenge to be taken into account in basic education and in the in-service training of social and health care professionals. Also the service design and culture should be developed towards care based on the individual. In order to provide high quality services for the aged, the unique situation of the individual should always be thoroughly examined and taken into account. This includes also acknowledging the ethnic background of the client. en
dc.language.iso en en
dc.subject service quality en
dc.subject social and health services en
dc.subject ethnic minorities en
dc.subject elderly people en
dc.title The Quality of Social and Health Care Service from the Perspective of Elderly People Belonging to Ethnic Minorities en
dc.identifier.laitoskoodi 711 en
dc.type.ontasot Master's thesis en
dc.type.ontasot Pro gradu fi
dc.type.ontasot Pro gradu sv

Files in this item

Total number of downloads: Loading...

Files Size Format View
abstract.pdf 48.81Kb PDF View/Open

This item appears in the following Collection(s)

Show simple item record