A definition, model, and empirical analysis of business-to-business relationship quality

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http://hdl.handle.net/10138/153264

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Holmlund , M 2008 , ' A definition, model, and empirical analysis of business-to-business relationship quality ' JOURNAL OF SERVICE MANAGEMENT , vol 19 , no. 1 , pp. 32-62 . DOI: 10.1108/09564230810855707

Title: A definition, model, and empirical analysis of business-to-business relationship quality
Author: Holmlund, Maria
Contributor: Hanken School of Economics, Marketing, Helsinki
Publisher: Emerald Group Publishing Ltd
Date: 2008
Language: eng
Number of pages: 31
Belongs to series: JOURNAL OF SERVICE MANAGEMENT
ISSN: 1757-5818
URI: http://hdl.handle.net/10138/153264
Peer reviewed: Yes
Subject: quality
quality improvement
customer service management
business-to-business marketing
BUYER-SELLER RELATIONSHIPS
SERVICE QUALITY
REASSESSMENT
SATISFACTION
IMPACT
SCALE
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