Notifying and Involving Users in Experimentation

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http://hdl.handle.net/10138/232258

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Yaman , S , Fagerholm , F , Munezero , M , Mäenpää , H & Männistö , T 2017 , Notifying and Involving Users in Experimentation : Ethical Perceptions of Software Practitioners . in Proceedings - 11th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement, ESEM 2017 . IEEE , pp. 199-204 , International Symposium on Empirical Software Engineering and Measurement , Toronto , Canada , 09/11/2017 . DOI: 10.1109/ESEM.2017.31

Julkaisun nimi: Notifying and Involving Users in Experimentation;
Ethical Perceptions of Software Practitioners
Tekijä: Yaman, Sezin; Fagerholm, Fabian; Munezero, Myriam; Mäenpää, Hanna; Männistö, Tomi
Muu tekijä: University of Helsinki, Department of Computer Science
University of Helsinki, Department of Computer Science
University of Helsinki, Department of Computer Science
University of Helsinki, Department of Computer Science
University of Helsinki, Department of Computer Science
Kuuluu julkaisusarjaan: Proceedings - 11th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement, ESEM 2017
ISBN: 978-1-5090-4040-7
978-1-5090-4039-1
Tiivistelmä: Background: Experiment-driven development with the help of real usage data helps to build software products and services that are of high value to their users. As more software companies use experimentation in their development practises, ethical concerns are increasingly important. Objective: There is a need for understanding the ethical issues companies must take into account when practising experimentation as a development strategy. This paper examines how software development practitioners experience the need for notifying users when involving them in experimentation. Method: We conducted a survey within four software companies, inviting employees in different functional roles to indicate their attitudes and perceptions through a number of statements. Results: Employees working in different roles have different viewpoints on ethical issues. While managers are more conscious about company-customer relationships, UX designers appear more familiar with involving users. Developers think that details of experiments can be withheld from users if the results depend on it. Conclusion: Barriers to successfully conducting experiment-driven development are different for different roles. Clear and specific guidelines are needed for ethical aspects of experimentation.
URI: http://hdl.handle.net/10138/232258
Päiväys: 2017-12-11
Avainsanat: 113 Computer and information sciences
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