Development of a benchmark tool for cancer centers; results from a pilot exercise

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dc.contributor University of Helsinki, University of Helsinki en Wind, Anke van Dijk, Joris Nefkens, Isabelle van Lent, Wineke Nagy, Peter Janulionis, Ernestas Helander, Tuula Rocha-Goncalves, Francisco van Harten, Wim 2018-10-25T07:20:01Z 2018-10-25T07:20:01Z 2018-10-10
dc.identifier.citation Wind , A , van Dijk , J , Nefkens , I , van Lent , W , Nagy , P , Janulionis , E , Helander , T , Rocha-Goncalves , F & van Harten , W 2018 , ' Development of a benchmark tool for cancer centers; results from a pilot exercise ' , BMC Health Services Research , vol. 18 , 764 . en
dc.identifier.issn 1472-6963
dc.identifier.other PURE: 117368530
dc.identifier.other PURE UUID: cb475dca-26bd-4a96-8b40-cc0b6b2c6eb8
dc.identifier.other WOS: 000447160700001
dc.identifier.other Scopus: 85054773990
dc.description.abstract Background: Differences in cancer survival exist between countries in Europe. Benchmarking of good practices can assist cancer centers to improve their services aiming for reduced inequalities. The aim of the BENCH-CAN project was to develop a cancer care benchmark tool, identify performance differences and yield good practice examples, contributing to improving the quality of interdisciplinary care. This paper describes the development of this benchmark tool and its validation in cancer centers throughout Europe. Methods: A benchmark tool was developed and executed according to a 13 step benchmarking process. Indicator selection was based on literature, existing accreditation systems, and expert opinions. A final format was tested in eight cancer centers. Center visits by a team of minimally 3 persons, including a patient representative, were performed to verify information, grasp context and check on additional questions (through semi-structured interviews). Based on the visits, the benchmark methodology identified opportunities for improvement. Results: The final tool existed of 61 qualitative and 141 quantitative indicators, which were structured in an evaluative framework. Data from all eight participating centers showed inter-organization variability on many indicators, such as bed utilization and provision of survivorship care. Subsequently, improvement suggestions for centers were made; 85% of which were agreed upon. Conclusion: A benchmarking tool for cancer centers was successfully developed and tested and is available in an open format. The tool allows comparison of inter-organizational performance. Improvement opportunities were successfully identified for every center involved and the tool was positively evaluated. en
dc.format.extent 14
dc.language.iso eng
dc.relation.ispartof BMC Health Services Research
dc.rights en
dc.subject Benchmarking en
dc.subject Quality of care en
dc.subject Quality improvement en
dc.subject Cancer centers en
dc.subject HOSPITALS en
dc.subject EUROPE en
dc.subject 3141 Health care science en
dc.title Development of a benchmark tool for cancer centers; results from a pilot exercise en
dc.type Article
dc.description.version Peer reviewed
dc.type.uri info:eu-repo/semantics/other
dc.type.uri info:eu-repo/semantics/publishedVersion

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