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Now showing items 13-32 of 73
  • Skålen, Per; Fougère, Martin (Emerald Group Publishing Ltd., 2007)
  • Holmlund, Maria; Kock, Sören (Elsevier Inc., 1995)
  • Nyman, Linus Morten; Lindman, Juho (Talent First Network, 2013-01-15)
  • Dube, Apramey (Kendall Hunt Publishing Company, 2014)
  • Gebauer, Heiko; Kowalkowski, Christian (Emerald Group Publishing Ltd., 2012)
    Purpose – The paper aims to provide a better understanding of the interrelatedness of customer and service orientations in the organizational structures of capital goods manufacturing companies. Design/methodology/approach – A qualitative, multi-case research design was employed using 36 European capital goods manufacturing companies. Findings – This article explored four different patterns of how companies move from being product-focused to service-focused, and from having an organizational structure that is geographically focused to one that is customer-focused. The four patterns are termed as follows: emphasizing service orientation, service-focused organizational structure, emphasizing customer orientation, and customer-focused organizational structure. Research limitations/implications – Although the study is based on 36 case studies, the external validity (generalizability) of the findings could not be assessed accurately. Practical implications – The description of the four organizational approaches offers guidance for managers to restructure their companies towards service and customer orientations. Originality/value – The article links the relatively independent discussions of service and customer orientations in the context of organizational structures. The four patterns provide a better understanding of how capital goods manufacturers integrate increased customer and service focuses in their organizational structures.
  • Strandvik, Tore; Holmlund, Maria; Edvardsson, Bo (Emerald Group Publishing Ltd., 2012-01-20)
  • Biggemann, Sergio; Kowalkowski, Christian; Maley, Jane; Brege, Staffan (Elsevier Inc., 2013)
  • Fougère, Martin; Moulettes, Agneta (Sage Publications Ltd., 2012-01-31)
  • Strandvik, Tore; Helkkula, Anu (Department of Business Studies. Uppsala University, 2013-10)
  • Editorial 
    Kindström, Daniel; Kowalkowski, Christian (Emerald Group Publishing Ltd., 2014)
  • Kindström, Daniel; Kowalkowski, Christian; Sandberg, Erik (Elsevier Inc., 2013)
  • Aspara, Jaakko; Charkavarti, Amitav; Hoffmann, Arvid O. I. (Emerald Group Publishing Ltd., 2015)
  • Fougère, Martin (Sage Publications Ltd., 2009)
  • Nyman, Linus Morten (2013-08)
    While significant factors that affect the open source community’s interest to participate in a development project have been studied, there has been little focus on the motivating factors that can cause a contributor to become a competitor by utilizing the right to fork a program i.e., to copy an existing program’s code base and use it to begin a separate development. The right to copy an existing program’s code base and use it to begin a separate development is guaranteed by all open source licenses. However, this right to fork a program is rarely exercised. Indeed, there is strong social pressure against code forking stemming from the negative side effects of code forking, such as conflict and duplicated efforts among developers. This paper details the events that led Widenius, the founder of the MySQL project, to decide to fork MariaDB from MySQL. Our findings confirm the previously held notion that there is a high threshold for starting a competing fork. While the few studies that exist of competitive forks find the reasons to be due to disagreement among developers, in the case of MariaDB the fork was caused by Widenius’ concerns regarding the uncertainty of the future freedom and openness of the MySQL codebase. This article makes three contributions. Firstly, it further validates the existing notion that there is a strong threshold to starting a competing fork. Secondly, it offers an in-depth analysis of the events and motivations behind the birth of a fork. Thirdly, it contributes to theory by introducing the freedom factor hypothesis: limiting either developers’ freedoms to contribute to a project or the freedom inherent in a project's license increases the likelihood of a fork.
  • Aaltonen, Aleksi (2011)
    In this paper we propose a theoretical framework to understand the governance of internet-mediated social production. Focusing on one of the most popular websites and reference tools, Wikipedia, we undertake an exploratory theoretical analysis to clarify the structure and mechanisms driving the endogenous change of a large-scale social production system. We argue that the popular transactions costs approach underpinning many of the analyses is an insufficient framework for unpacking the evolutionary character of governance. The evolution of Wikipedia and its shifting modes of governance can be better framed as a process of building a collective capability, namely the capability of editing and managing a new kind of encyclopedia. We understand Wikipedia evolution as a learning phenomenon that gives over time rise to governance mechanisms and structures as endogenous responses to the problems and conditions that the ongoing development of Wikipedia itself has produced over the years. Finally, we put forward five empirical hypotheses to test the theoretical framework.
  • Strandvik, Tore; Heinonen, Kristina; Mickelsson, Karl-Jacob (2013)
    The emancipation of customers has raised an interest into how service providers can involve customers in their processes. In contrast, we argue that the key challenge for companies will become how they can get involved in customers’ processes and that represents an unexplored area open for academic research. Our paper is conceptual with empirical illustrations and builds on a Customer Dominant business Logic approach. It presents a model of how the customer’s logic is grounded in customers’ rather stable interest structure and perception of service providers and how this forms different styles of using service and interacting with service providers.
  • Kowalkowski, Christian; Kindström, Daniel; Gebauer, Heiko (Emerald Group Publishing Ltd., 2013)
    Purpose – Information and communication technology (ICT) is a key enabler for new product- and process-oriented services. The article investigates how ICT can enable service differentiation and in doing so act as a catalyst for a service business orientation. Design/methodology/approach – A qualitative, multi-case research design with eight multinational goods manufacturers. Findings –Two distinct types of service-oriented differentiation are identified; services in support of the product (SSP), and services in support of the client’s actions (SSC). The study finds that SSC have the largest positive impact on firms’ service business orientation. Research limitations/implications – Western firms in a limited sample of industries are studied. Furthermore, the service business orientation construct does not include any measurements of service profitability or impact on overall competitive advantage. Practical implications – To various extend, successful firms are likely to pursue both SSP and SSC differentiation traits through ICT. The two options are interdependent and the framework presented helps managers to understand both key specificities and their interrelatedness. Originality/value – The study contributes to theory on service strategies by specifically focusing on the enabling role of ICT for new services and its effects on each of the three dimensions of the service business orientation construct.
  • Edvardsson, Bo; Holmlund, Maria; Strandvik, Tore (Elsevier Inc., 2008)