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Now showing items 44-63 of 67
  • Aaltonen, Aleksi (Yhdyskuntasuunnittelun seura (YSS) ry, 2006)
  • Diaz Ruiz, Carlos Adrian (2011)
  • Rehme, Jakob; Kowalkowski, Christian; Nordigården, Daniel (Emerald Group Publishing Ltd., 2013)
    Purpose: The existing literature on key account management (KAM) has focused more on sales forces and management levels than on their evolution. This study explores how sales activities can be coordinated to accommodate national and international KAM programs. Design/methodology/approach: A longitudinal study of the industrial conglomerate ABB 1996–2008. Findings: The diversity associated with geography and product complexity creates demands for a more flexible organization that can provide a more complete offering portfolio across national boundaries and still handle the demands of local organizations. In addition to internal organizational contingencies, the key factors and driving forces for the development of KAM programs are the marketing and purchasing strategies that buyer and seller firms perceive and encounter. Research limitations/implications: The data is limited to one corporation and some of its key customers in different industries. Although the internal and construct validity of the findings are strong, the external validity cannot be assessed precisely. Originality/value: The 12-year study brings valuable insights to the development of KAM programs in multinational corporations and addresses coordination issues related to geographical and product complexity.
  • Holmlund, Maria; Hobbs, Päivi (Emerald Group Publishing Ltd., 2009)
  • Neganova, Irina (2014)
    Purpose: to investigate a concept of service-based dominant logic, define it, reveal its dimensions, theoretical framework, and managerial implications. Design/methodology/approach: the topic is approached by theoretical analysis and conceptual development. Using a definition of the dominant logic as a mind set or a world view the present article suggests ‘service-based dominant logic’ as a name for a generic theoretical concept instead of the widely used ‘service-dominant logic’ which can be easily misinterpreted as logic dominated by service only. Service-based dominant logic is ‘pure’ logic of service: it considers service as the fundamental basis of business and doesn’t include any goods-centric aspects. This logic relates to a firm’s facilitation and support of customer value creation processes using different types of resources obtained from a company. Findings: the study proposed the definition and revealed three dimensions of service-based dominant logic found in the relevant literature: ‘service logic’, ‘service-dominant logic’ and ‘customer-dominant logic’. The study showed similarities and differences between these three research streams in regard to how they defined a value, a product, a service, value creation, role of customer, role of company, and how important interactions were in value creation. The paper also described the theoretical framework of service-based dominant logic: it stated that service-based dominant logic had originated from service marketing, relationship marketing and value creation literature, and it interrelated with customer relationship management and business networks and channels research. Finally, the article classified the managerial implications of service-based dominant logic into three groups: company’s decision making, company’s organizing and company’s activities. Originality: the paper contributes conceptually to the service marketing literature by delineating the concept of service-based dominant logic. This term that before have not been widely used serves as the “umbrella” for three research streams exploring service as business perspective: ‘service logic’, ‘service-dominant logic’ and ‘customer-dominant logic’. This approach allows making deeper comparison between the main propositions of these research streams that could be interesting for the academic community for further application of research methods to collect empirical data from the corporate sector to check the findings.
  • Kowalkowski, Christian; Kindström, Daniel; Alejandro, Thomas; Brege, Staffan; Biggemann, Sergio (Elsevier Inc., 2012)
    As product markets mature, firms are increasingly offering industrial services, in order to differentiate themselves and remain competitive. The general strategic view emerging from the services literature is that service infusion in manufacturing industries takes a somewhat unidirectional path from products to service provision. Based on in-depth case study research in the materials handling industry and drawing on Lindblom's (1979) concept of disjointed incrementalism, this study shows how service infusion often takes place in small steps without clearly directed efforts. The study identifies elements of incrementalism central to service infusion and demonstrates how a successful service strategy involves continuous modifications, adaptability, the seizing of ad hoc innovation, a continuous recalibration of opportunities, and the management of intertwining goals. The study introduces the concept of agile incrementalism; this concept aptly describes this contingency approach. The article contributes to a multifaceted and nuanced picture of service strategy and the service-infusion process.
  • Kindström, Daniel; Kowalkowski, Christian (Emerald Group Publishing Ltd., 2014)
  • Lindberg-Repo, Kirsti Helena; Dube, Apramey (2010)
  • Heinonen, Kristina; Helkkula, Anu; Holmlund, Maria (Emerald Group Publishing Ltd., 2013)
  • Lindman, Juho (Universidad de Talca, 2014)
  • Eränti, Veikko; Lindman, Juho (Valtiotieteellinen yhdistys, 2014)
  • Virk, Nader Shahzad; Butt, Hilal Anwar (Springer New York LLC, 2014)
    The evaluation for the specification errors of asset-pricing models is conducted using numerous characteristic portfolios for the Finnish stock market. The selection of the market is motivated by the atypical setting wherein few firms dominate the total market capitalization and small numbers of stocks are listed. We report diverging risk-returns trade-offs for the average tendencies of the stocks and for the actual growth in the invested stocks. We show Carhart (1997) model produces the smallest pricing errors across all the tested specifications although with different significant risk for EW and VW test portfolios. Deviations in the significant risk factors in the asset pricing tests becomes prevalent for using a simple technique of equally weighted (EW) and value weighted (VW) test assets. We suggest more cautious analyses for markets that have peculiar features instead of generalizing to standard evidence.
  • Holmlund-Rytkönen, Maria; Strandvik, Tore (Emerald Group Publishing Ltd., 2005)
  • Mickelsson, Karl-Jacob (2011)
    The paper presents activities within consumer practices as context for service usage, and shows how consumers’ requirements for a service differ depending on their surrounding systems of practice. Practices are units of socially informed and meaning-laden behaviour that people carry out as a part of their daily life. Interviews with five wine consumers revealed five different contexts for the services of a wine store. Activities within the practice were divided into having cognitive, affective or informational purposes, and were arranged into an “activity tree”, where the position and function of the service could be observed.
  • Fougère, Martin; Moulettes, Agneta (Routledge (Taylor & Francis), 2007)
  • Laakso, Mikael; Kiviniemi, Arto (International Council for Research and Innovation in Building and Construction, 2012)
    IFC (Industry Foundation Classes) is an open and standardized data model intended to enable interoperability between building information modeling software applications in the AEC/FM industry. IFC has been in development by an industry consortium since 1994, and since the start of the effort, the evolving industry context, standardization organization, resource availability, and technology development have exposed the standardization process to a dynamic environment. While the overarching mission of IFC standardization has always been to enable interoperability between AEC/FM software applications, the approach for how best to operationalize that mission has changed over the years. Through a literature review supported by the general theory on IT standardization, this study follows the development process of the IFC standard from its origins in the early 1990s to its latest activities in 2012. The end result is both a descriptive review of the history of IFC standardization and the establishment of an initial connection to IT standardization research for the IFC standard by profiling the effort in accordance with existing IT standardization theories and typologies. The review highlights the evolution of IFC standardization through several distinct phases, and its gradual movement from emphasizing technical architecture development towards growing involvement in specifying the processes facilitating its use. The organization behind the standard has also seen changes in its modus operandi, from initially being a closed and loosely coupled alliance to evolving into a consortium incorporating open hybrid standardization, where a formal standards body publishes the standards prepared by the consortium. The consortium has faced many challenges compiling an ambitious interoperability standard with few resources, and were it not for the growing demand for the standard provided by public actors, momentum and enthusiasm for the effort might have petered out due to slow market uptake and low use of the data standard in actual construction projects thus far. While this paper does not investigate the adoption phenomenon in-depth, the moderate uptake of the standard can perhaps be explained to be a symptom of the slow adoption of collaborative model-based construction processes and industry reluctance to switch over to new IT tools, which in turn are prerequisites for the existence of demand for an open interoperability standard.
  • Strandvik, Tore; Holmlund, Maria; Grönroos, Christian (Emerald Group Publishing Ltd., 2014)
    Special Issue: Back where we belong – Marketing as the organization’s core strategy
  • Dube, Apramey; Helkkula, Anu; Strandvik, Tore (2014)
  • Lindberg-Repo, Kirsti Helena; Dube, Apramey (Brand Audit Group, 2014)
    TITANS OF SERVICE combines theory with practical insights, examples and references from experts. Bringing together 14 service experts, this book offers the most up-to-date knowledge from this field of academia in the U.S., Europe and Asia. In addition to offering theoretical insights, practical guidance and examples, this book also gives an overview of the current and future role of services. Titans of Service provides a framework for thinking about ways in which new knowledge on services is integrated with high profit and growth. This book is a guide for everyone interested in managing services profitably. It is based on substantial research with leading academic experts whom we call Titans, and provides a practical and insightful framework for business leaders, the educational community and students.