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  • Kovacs, Gyongyi; Matopoulos, Aristides; Hayes, Odran (Taylor & Francis, 2010)
  • Björk, Bo-Christer (Australian Institute of Quantity Surveyors, 2012-06)
    The Internet has profoundly changed the technical infrastructure for the publishing of scientific peer reviewed journals. The traditional business model of selling the content to subscribers is increasingly being challenged by Open Access journals, which are either run at low cost by voluntary academics or which sell dissemination services to authors. In addition authors in many fields are taking advantage of the legal possibilities of uploading free manuscript versions to institutional or subject-based repositories, in order to increase readership and impact. Construction Management is lagging behind many other fields in utilising the potential of the web for efficient dissemination results, in particular to academics outside the leading universities in industrialised countries. This study looks closer at the current publishing situation in construction management and related fields and compares empirical data about 16 OA journals and 16 traditional subscription journals. Of the articles published in 2011 in the subscription journals only 9 % could be found as OA copies. The overall OA availability (including article in OA journals) was 14 % for Construction Management and Economics and 29 for construction IT scholarship.
  • van Wijk, Jakomijn J.; Stam, Wouter; Elfring, Tom; Zietsma, Charlene; den Hond, Frank (Academy of Management, 2013)
  • Voima, Päivi; Heinonen, Kristina; Strandvik, Tore; Mickelsson, Karl-Jacob; Arantola-Hattab, Leena Johanna (2011)
    This paper conceptualises customer ecosystems, which are defined as systems of actors related to the customer that are relevant concerning a specific service. Moving from provider-driven dyads and service systems to customer ecosystems, the paper uncovers multiple implications for service marketers regarding the definition of the customer, configurations of value units, scope of value formation, as well as relevant actor systems. The paper extends the perspective on service and suggests implications for research and practice.
  • Kindström, Daniel; Kowalkowski, Christian; Alejandro, Thomas (Emerald Group Publishing Ltd., 2015)
    Purpose The objective of this research is to explore the implications for the sales function of the infusion of services by formerly product-based firms. In particular, it aims at identifying the changes that need to be made at the sales-function level if the services are to be successfully sold. Design/Methodology This research is an exploratory qualitative case study. Data were collected by focus group discussions and in-depth interviews with relevant managers in three large multinational companies based in Northern Europe, which were pursuing service-led growth. Findings The effects of service infusion processes on the sales function could be seen with respect to the three parts of the analytical framework: organization, roles, and competences. The results illustrate the need for a changed perspective with respect to all three parts, if a product-based firm is to be successful in the infusing of associated services into its portfolio of offerings. Analysis of the results identifies key operational initiatives that management needs to understand and implement when corporate and marketing strategies increasingly focus on service-led growth. Research limitations The study was exploratory and vendor centric, which means that it did not quantitatively assess the results or directly involve the customers at whom the services were directed. Also, the choice of business-to-business firms limits the capacity to generalize the findings. Originality/Value Whereas relationship-based and value-based selling are approaches more geared to the sales-force level, the study reported in this paper set out to understand fundamental differences at the sales-function level when firms pursue service-led growth. The findings suggest that the realignment of corporate strategy towards an increased focus on services may have far-reaching implications for the sales function.
  • Holmlund, Maria (Emerald Group Publishing Ltd., 2008)
  • de Bakker, Frank G. A; den Hond, Frank (Springer Science+Business Media B.V., 2011)
    IHC Caland designed, built and operated material, ships and complete systems for offshore oil and gas, dredging and shipping industries. The relatively strong economic growth in Southeast Asia offered opportunities for IHC Caland and other specialised suppliers. In the summer of 1998, an IHC Caland subsidiary contracted for an offshore project in Burma’s territorial waters. The order was for several hundreds of millions euros, hence of considerable interest to the company. The contract led to public stir because it involved work in a country controversial for its human rights situation. Many human rights, environmental and union organisations expressed their outrage and tried to move IHC Caland to cancel the contract. A controversy was born. It took IHC Caland long resisted the claims made by the NGOs. It maintained that the morality of commercial agents is limited to abiding with all legal laws and regulations. It therefore argued that it had not committed any moral wrong and was allowed to do business with the Burma government.
  • Samuelson, Olov; Björk, Bo-Christer (Vilniaus Gedimino Technikos Universitetas * Leidykla Technika, 2013)
    Three strategically important uses of IT in the construction industry are management of project documents on web-servers (EDM), electronic handling of orders and invoices between companies (EDI) and use of 3D models including non-geometrical attributes for integrated design and construction (BIM). The purpose of this work is to study factors that affect the decisions to implement these techniques as well as the actual adoption process. In a longitudinal survey study in the Swedish Construction Industry, the extent of use of these techniques was measured in 1998, 2000 and 2007. This paper presents a follow-up to the quantitative studies, where semi-structured interviews have been used, in a quali-tative approach. The theoretical basis for the studies was informed by frameworks from IT-adoption theory. The results showed that decisions to implement these technologies are made on three different levels: individual level, company organizational level, and project organizational level. Different patterns in adoption can be explained by where decisions are mainly taken. EDM is driven from the project level, EDI mainly from the company level, and BIM is driven by individuals. The study points out that decision for implementing BIM should be taken on a higher strategic level in order to deliver intended benefits.
  • Lipkin, Michaela; Heinonen, Kristina (2014)
  • Fougère, Martin; Solitander, Nikodemus (John Wiley & Sons Ltd., 2009)
  • Carlborg, Per; Kindström, Daniel; Kowalkowski, Christian (Emerald Group Publishing Ltd., 2013)
  • Solomon, David; Laakso, Mikael; Björk, Bo-Christer (Elsevier BV, 2013-07)
    The study documents the growth in the number of journals and articles along with the increase in citation normalized citation rates of open access (OA) journals listed in the Scopus bibliographic database between 1999 and 2010. Longitudinal statistics on growth in journals/articles and citation rates are broken down by funding model, discipline, and whether the journal was launched or had converted to OA. The data were retrieved from the web sites of SCIMago Journal and Country Rank (journal /article counts), JournalM3trics (SNIP2 values), Scopus (journal discipline) and Directory of Open Access Journals (DOAJ) (OA and funding status). OA journals/articles have grown much faster than subscription journals but still make up less that 12% of the journals in Scopus. Two-year citation averages for journals funded by article processing charges (APCs) have reached the same level as subscription journals. Citation averages of OA journals funded by other means continue to lag well behind OA journals funded by APCs and subscription journals. We hypothesize this is less an issue of quality than due to the fact that such journals are commonly published in languages other than English and tend to be located outside the four major publishing countries
  • Kauppinen-Räisänen, Hannele; Gummerus, Johanna; von Koskull, Catharina; Finne, Åke; Helkkula, Anu; Kowalkowski, Christian; Rindell, Anne (Emerald Group Publishing, 2014)
  • Björk, Bo-Christer; Laakso, Mikael; Welling, Patrik; Paetau, Patrik (John Wiley & Sons, Inc., 2014)
    Open Access (OA) is the free unrestricted access to electronic versions of scholarly publications. For peer reviewed journal articles there are two main routes to OA, publishing in OA journals (gold OA) or archiving of article copies or manuscripts at other web locations (green OA). This study focuses on summarizing and extending upon current knowledge about green OA. A synthesis of previous studies indicates that the green OA coverage of all published journal articles is approximately 12 %, with substantial disciplinary variation. Typically, green OA copies become available with considerable time delays, partly caused by publisher imposed embargo periods, and partly by author tendencies to archive manuscripts only periodically. Although green OA copies should ideally be archived in proper repositories, a large share is stored on home pages and similar locations, with no assurance of long-term preservation. Often such locations contain exact copies of published articles, which may infringe on the publisher’s exclusive rights. The technical foundation for green OA uploading is becoming increasingly solid, which is largely due to the rapid increase in the number of institutional repositories. The number of articles within the scope of OA mandates, which strongly influence the self- archival rate of articles, is nevertheless still low.
  • Laakso, Mikael; Björk, Bo-Christer (BioMed Central Ltd., 2012)
    Background: Open access (OA) is a revolutionary way of providing access to the scholarly journal literature made possible by the Internet. The primary aim of this study was to measure the volume of scientific articles published in full immediate OA journals from 2000 to 2011, while observing longitudinal internal shifts in the structure of OA publishing concerning revenue models, publisher types and relative distribution among scientific disciplines. The secondary aim was to measure the share of OA articles of all journal articles, including articles made OA by publishers with a delay and individual author-paid OA articles in subscription journals (hybrid OA), as these subsets of OA publishing have mostly been ignored in previous studies. Methods: Stratified random sampling of journals in the Directory of Open Access Journals (n = 787) was performed. The annual publication volumes spanning 2000 to 2011 were retrieved from major publication indexes and through manual data collection. Results: An estimated 340,000 articles were published by 7,117 full immediate OA journals during 2011. OA journals requiring article-processing charges have become increasingly common, publishing 166,700 articles in 2011 (49% of all OA articles). This growth is related to the growth of commercial publishers, who, despite only a marginal presence a decade ago, have grown to become key actors on the OA scene, responsible for 120,000 of the articles published in 2011. Publication volume has grown within all major scientific disciplines, however, biomedicine has seen a particularly rapid 16-fold growth between 2000 (7,400 articles) and 2011 (120,900 articles). Over the past decade, OA journal publishing has steadily increased its relative share of all scholarly journal articles by about 1% annually. Approximately 17% of the 1.66 million articles published during 2011 and indexed in the most comprehensive article-level index of scholarly articles (Scopus) are available OA through journal publishers, most articles immediately (12%) but some within 12 months of publication (5%). Conclusions: OA journal publishing is disrupting the dominant subscription-based model of scientific publishing, having rapidly grown in relative annual share of published journal articles during the last decade.
  • Holmlund, Maria; Hagman, Anne; Polsa, Pia (Emerald Group Publishing, 2011)
  • Kowalkowski, Christian; Witell, Lars; Gustafsson, Anders (Elsevier Inc., 2013)
    Manufacturing firms have always delivered services, by supplying spare parts, installing equipment, training employees, or performing maintenance. In competitive markets though, firms seek new ways to differentiate their business, including an increased focus on service, often referred to as service infusion. Of the studies that seek to understand this phenomenon, most focus on large multinational firms; little is known about service infusion in small and medium-sized enterprises (SMEs). This study adopts an explorative approach to investigate how SMEs construct new value constellations that enable value creation through services. The findings, based on in-depth interviews with key informants from 13 SMEs, suggest that there is no predefined transition process for service infusion in SMEs, which seldom have the resources to build new organizational units or create new specialties. Instead, they differentiate themselves through new value constellations within business networks. The heterogeneity of service offerings and business networks means those value constellations take many forms.
  • Raddats, Chris; Kowalkowski, Christian (Routledge, 2014)
    Purpose: As part of service infusion, manufacturers use services to differentiate their products and provide growth. Although several attempts have been made to classify manufacturers' service strategies and offerings, most have been based on small purposive samples. The purpose of this article is to create a generic typology of manufacturers' service strategies. Methodology/approach: The unit of analysis was the manufacturer or strategic business unit. The data collection was based on a survey of 145 B2B manufacturers in the United Kingdom. Findings: Three categories of service offerings were identified: product-attached services, operations services on own products, and vendor independent operations services. These categories are used to specify three generic service strategies: Services Doubters, for whom services are not a strong differentiator with no focus on any category of service offerings; Services Pragmatists, for whom product-attached services are a key differentiator; Services Enthusiasts, for whom services are both a product differentiator and an enabler of growth, with all three categories of service offerings important. Research implications: Whereas prior studies tend to use the concepts of service strategies and categories of service offerings interchangeably, we find empirical support for the importance of making a clear distinction between the two concepts. Practical implications: Manufacturers can be classified according to their services strategies. For Services Doubters service infusion is unlikely to be an appropriate approach to creating differentiation. For Services Pragmatists services play a crucial role in creating product differentiation. Services Enthusiasts use services to both differentiate their own products and also develop services-led growth. Originality/value/contribution: The paper exposes an ambiguity in the extant literature, with a manufacturer's categories of service offerings used as proxies for service strategies. A new typology of service strategies is presented based on categories of service offerings, which provides insight into how manufacturers infuse services.
  • den Hond, Frank; Stolwijk, Sjoerd; Merk, Jeroen (San Diego State University * Department of Sociology, 2014)
    Within the global garment industry, an urgent appeal is a request for action to Western activist groups for support in a specific case of labor rights violations. The urgent appeal system has become an important strategy for the transnational anti-sweatshop movement. It is distinct from the movement’s other strategies, because it directly supports garment workers in their struggle for improved labor conditions, while simultaneously informing and mobilizing Western consumers about substandard labor conditions in the garment industry. This paper explores how reflexivity in the use of this particular strategy, strategic choice in its implementation, and interaction with allies and targets affect outcomes for garment workers. It confirms the relevance of the emerging strategic-interaction perspective in explaining movement outcomes.