Publications syncronized from Haris

 

Nyligen publicerat

  • Raddats, Chris; Kowalkowski, Christian (Routledge, 2014)
    Purpose: As part of service infusion, manufacturers use services to differentiate their products and provide growth. Although several attempts have been made to classify manufacturers' service strategies and offerings, most have been based on small purposive samples. The purpose of this article is to create a generic typology of manufacturers' service strategies. Methodology/approach: The unit of analysis was the manufacturer or strategic business unit. The data collection was based on a survey of 145 B2B manufacturers in the United Kingdom. Findings: Three categories of service offerings were identified: product-attached services, operations services on own products, and vendor independent operations services. These categories are used to specify three generic service strategies: Services Doubters, for whom services are not a strong differentiator with no focus on any category of service offerings; Services Pragmatists, for whom product-attached services are a key differentiator; Services Enthusiasts, for whom services are both a product differentiator and an enabler of growth, with all three categories of service offerings important. Research implications: Whereas prior studies tend to use the concepts of service strategies and categories of service offerings interchangeably, we find empirical support for the importance of making a clear distinction between the two concepts. Practical implications: Manufacturers can be classified according to their services strategies. For Services Doubters service infusion is unlikely to be an appropriate approach to creating differentiation. For Services Pragmatists services play a crucial role in creating product differentiation. Services Enthusiasts use services to both differentiate their own products and also develop services-led growth. Originality/value/contribution: The paper exposes an ambiguity in the extant literature, with a manufacturer's categories of service offerings used as proxies for service strategies. A new typology of service strategies is presented based on categories of service offerings, which provides insight into how manufacturers infuse services.
  • Lindman, Juho; Rossi, Matti; Tuunainen, Virpi (2013)
  • Lindman, Juho; Riepula, Mikko; Rossi, Matti; Marttiin, Pentti (Springer, 2013)
  • Lindman, Juho (Universidad de Talca, 2014)
  • Eränti, Veikko; Lindman, Juho (Valtiotieteellinen yhdistys, 2014)
  • Lindman, Juho; Rossi, Matti; Puustell, Anna (I E E E, 2011)
    Choosing Open Source Software License and Corresponding Business Model
  • Cooren, François; Vaara, Eero; Langley, Ann; Tsoukas, Haridimos (Oxford University Press, 2014)
    Abstract: Studying language and communication at work implies that we connect them to the very processes, activities, and practices that constitute organizations or organizational phenomena. We demonstrate in this chapter that language and communication at work can mean many things and that there are a variety of theoretical and methodological approaches that can be used for such analysis. Four characteristic features of such studies are highlighted: (1) interest in the communicative constitution of organization, (2) focus on discursive or communicative practices, (3) emphasis on temporal aspects and dynamics, and (4) placing language and communication in its sociomaterial context. Not all studies can focus on all these aspects, but these features are central in this nascent stream of research.
  • Strandvik, Tore; Holmlund, Maria; Grönroos, Christian (Emerald Group Publishing Ltd., 2014)
    Special Issue: Back where we belong – Marketing as the organization’s core strategy
  • Aspara, Jaakko; Chakravarti, Amitav (Emerald Group Publishing Ltd., 2015)
  • Kowalkowski, Christian; Windahl, Charlotta; Kindström, Daniel; Gebauer, Heiko (Elsevier Inc., 2015)
    Both academics and practitioners emphasize the importance for product firms of implementing service-led growth strategies. The service transition concept is well established, namely a unidirectional repositioning along a product-service continuum—from basic, product-oriented services towards more customized, process-oriented ones—ultimately leading to the provision of solutions. We challenge this service transition assumption and develop alternative ones regarding how product firms should pursue service-led growth. Using ‘problematization methodology’, and drawing on findings from thirteen system suppliers, we identify three service-led growth trajectories: (1) becoming an availability provider, which is the focus of most transition literature; (2) becoming a performance provider, which resembles project-based sales and implies an even greater differentiation of what customers are offered; and, (3) becoming an ‘industrializer’, which is about standardizing previously customized solutions to promote repeatability and scalability. Based on our critical inquiry, we develop two alternative assumptions: (a) firms need to constantly balance business expansion and standardization activities; and (b) manage the co-existence of different system supplier roles. Finally, we consider the implications for implementing service-led growth strategies of the alternative assumptions.
  • Holmlund-Rytkönen, Maria; Strandvik, Tore (Emerald Group Publishing Ltd., 2005)
  • Edvardsson, Bo; Holmlund, Maria; Strandvik, Tore (Elsevier Inc., 2008)
  • Holmlund-Rytkönen, Maria; Törnroos, Jan-Åke (Emerald Group Publishing, 1997)
  • Holmlund, Maria; Hobbs, Päivi (Emerald Group Publishing Ltd., 2009)
  • Holmlund, Maria (Emerald Group Publishing Ltd., 2008)