Networked publics as agents of accountability : Online interactions between citizens, the media and immigration officials during the European refugee crisis

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http://hdl.handle.net/10138/299314

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Ojala , M M , Pantti , M K & Laaksonen , S-M 2019 , ' Networked publics as agents of accountability : Online interactions between citizens, the media and immigration officials during the European refugee crisis ' , New Media & Society , vol. 21 , no. 2 , pp. 279-297 . https://doi.org/10.1177/1461444818794592

Title: Networked publics as agents of accountability : Online interactions between citizens, the media and immigration officials during the European refugee crisis
Author: Ojala, Markus Mikael; Pantti, Mervi Katriina; Laaksonen, Salla-Maaria
Contributor: University of Helsinki, Department of Social Research (2010-2017)
University of Helsinki, Department of Social Research (2010-2017)
University of Helsinki, Department of Social Research (2010-2017)
Date: 2019-02-01
Language: eng
Number of pages: 19
Belongs to series: New Media & Society
ISSN: 1461-4448
URI: http://hdl.handle.net/10138/299314
Abstract: This study examines how citizens made use of online platforms to direct diverging critiques and demands at the Finnish Immigration Service during what has come to be known as the refugee crisis in Europe. Focusing on peak periods of debate, identified using big data, we closely observe how public scrutiny of the immigration service occurred in the interactions between online users, the news media and the agency itself. Our analysis indicates that networked publics can be regarded as influential drivers of accountability for government agencies, which often feel obligated to justify their actions to these publics. However, the operation of networked publics as accountability agents remains heavily dependent on the broader public debate, which is still largely shaped by news media organisations, political elites and the officials themselves.
Subject: 518 Media and communications
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