När det privata blir offentligt : Referens till icke-närvarande familjemedlemmar i servicesamtal

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dc.contributor.author Norrby, Catrin
dc.contributor.author Nilsson, Jenny
dc.contributor.author Wide, Camilla
dc.contributor.author Lindström, Jan
dc.contributor.editor Bianchi, Marco
dc.contributor.editor Håkansson, David
dc.contributor.editor Melander, Björn
dc.contributor.editor Pfister, Linda
dc.contributor.editor Westman, Maria
dc.contributor.editor Östman, Carin
dc.date.accessioned 2019-08-26T09:43:01Z
dc.date.available 2019-08-26T09:43:01Z
dc.date.issued 2019-04-15
dc.identifier.citation Norrby , C , Nilsson , J , Wide , C & Lindström , J 2019 , När det privata blir offentligt : Referens till icke-närvarande familjemedlemmar i servicesamtal . i M Bianchi , D Håkansson , B Melander , L Pfister , M Westman & C Östman (red) , Svenskans beskrivning 36 : Förhandlingar vid trettiosjätte konferensen, Uppsala 25-27 oktober 2017 . vol. 36 , Skrifter utgivna av Institutionen för nordiska språk vid Uppsala universitet , vol. 102 , Uppsala universitet, Institutionen för nordiska språk , Uppsala , s. 207-218 , Svenskans beskrivning 36 , Uppsala , Sverige , 25/10/2017 .
dc.identifier.citation conference
dc.identifier.other PURE: 124734990
dc.identifier.other PURE UUID: 93f71b78-9f30-4d50-bc48-39b52b435008
dc.identifier.other ORCID: /0000-0002-7849-3816/work/61107702
dc.identifier.uri http://hdl.handle.net/10138/304913
dc.description.abstract This study explores sequences of talk in service encounters in which the institutional, transactional business is abandoned in favor of talk on private matters. We are spefically discussing cases where the customer and staff member engage in talk about their family members (spouses, children). An analysis of what kind of interpersonal functions this kind of talk may have is offered. The non-transactional talk can a means of providing necessary information for the institutional task, requesting a favor, dealing with an epistemic problem, joking, focusing on the qualities of a family member, or achieving small-talk in general. en
dc.format.extent 12
dc.language.iso swe
dc.publisher Uppsala universitet, Institutionen för nordiska språk
dc.relation.ispartof Svenskans beskrivning 36
dc.relation.ispartofseries Skrifter utgivna av Institutionen för nordiska språk vid Uppsala universitet
dc.relation.isversionof 978-91-519-1037-6
dc.rights other
dc.rights.uri info:eu-repo/semantics/openAccess
dc.subject 6121 Språkvetenskaper
dc.subject Servicesamtal
dc.subject Pragmatik
dc.subject interaktionell lingvistik
dc.title När det privata blir offentligt : Referens till icke-närvarande familjemedlemmar i servicesamtal sv
dc.title.alternative When the private becomes public : Reference to non-copresent family members in service encounters en
dc.type Kapitel
dc.contributor.organization Doctoral Programme in Social Sciences
dc.contributor.organization Nordiska språk
dc.contributor.organization Doktorandprogrammet i språkforskning
dc.contributor.organization Finskugriska och nordiska avdelningen
dc.description.reviewstatus Peer reviewed
dc.relation.issn 1102-3619
dc.rights.accesslevel openAccess
dc.type.version publishedVersion
dc.relation.funder Unknown funder
dc.identifier.url http://uu.diva-portal.org/smash/record.jsf?pid=diva2%3A1313414&dswid=1634
dc.relation.grantnumber

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