Service-User Participation in Developing Social Services : Applying the Experiment-Driven Approach

Show full item record



Permalink

http://hdl.handle.net/10138/305941

Citation

Muurinen , H M 2019 , ' Service-User Participation in Developing Social Services : Applying the Experiment-Driven Approach ' , European Journal of Social Work , vol. 22 , no. 6 , pp. 961-973 . https://doi.org/10.1080/13691457.2018.1461071

Title: Service-User Participation in Developing Social Services : Applying the Experiment-Driven Approach
Author: Muurinen, Heidi Marika
Contributor: University of Helsinki, Department of Social Research (2010-2017)
Date: 2019-11-02
Language: eng
Number of pages: 13
Belongs to series: European Journal of Social Work
ISSN: 1369-1457
URI: http://hdl.handle.net/10138/305941
Abstract: Participatory approaches are needed in Finland for service users to participate in designing and developing social services. New collaborative methods are the focus of this research, as this pilot case-study analyses the experiment-driven design approach and its consequences on service users' agency and participation. This practitioner research belongs to the pragmatist research tradition. The data comprises transcribed focus group and individual interviews of service users and social workers in group operations in a Finnish municipal adult social service organisation. The data are evaluated by content analysis. The experiments with service prototypes allowed the service users to observe the consequences of their actions in practice. Instead of only being heard and consulted, the service users found they could influence the practice in concrete ways. The professionals and organisation shaped the service users' participation and agency by operating as gatekeepers in sharing power. The service users reported that collaboration with professionals and participation in the group gave them a sense of renewed citizenship, improved social skills and helped to manage with personal illnesses or daily struggles. The research concludes that experimentation can provide a way to utilise experiential knowledge in developing social work collaboratively.
Subject: 5145 Social work
Rights:


Files in this item

Total number of downloads: Loading...

Files Size Format View
Muurinen_Heidi_EJSW_pre_print_version.pdf 256.3Kb PDF View/Open

This item appears in the following Collection(s)

Show full item record