Physicians' and nurses' experiences on EHR usability : Comparison between the professional groups by employment sector and system brand

Show full item record



Permalink

http://hdl.handle.net/10138/310549

Citation

Kaipio , J , Kuusisto , A , Hypponen , H , Heponiemi , T & Lääveri , T 2020 , ' Physicians' and nurses' experiences on EHR usability : Comparison between the professional groups by employment sector and system brand ' , International Journal of Medical Informatics , vol. 134 , 104018 . https://doi.org/10.1016/j.ijmedinf.2019.104018

Title: Physicians' and nurses' experiences on EHR usability : Comparison between the professional groups by employment sector and system brand
Author: Kaipio, Johanna; Kuusisto, Anne; Hypponen, Hannele; Heponiemi, Tarja; Lääveri, Tinja
Contributor: University of Helsinki, HUS Inflammation Center
Date: 2020-02
Language: eng
Number of pages: 9
Belongs to series: International Journal of Medical Informatics
ISSN: 1386-5056
URI: http://hdl.handle.net/10138/310549
Abstract: Background: Usability associates with patient safety and quality of care. This article reports results from nationwide usability-focused survey studies for physicians and nurses in Finland. Earlier research has shown dissatisfaction and serious deficiencies, which hamper the efficient use of health information systems (HIS); however, evaluation studies covering the viewpoints of both user groups are practically lacking. Our study aimed at comparing end-users' experiences on the usability of electronic health record (EHR) systems by employment sector and EHR brand. Methods: To measure usability, we used the validated National Usability-focused HIS Scale (NuHISS). For this study, we selected 11 usability statements that relate to technical quality (n = 3), ease of use (n = 6), benefits (n = 1) and collaboration (n = 1), and were identical in both surveys. We report the responses from 3013 physicians and 2560 nurses working in public sector hospitals or primary care health centers in 2017. Results: Results in total and by healthcare sector showed notable differences between nurses' and physicians' experiences on usability of their EHR systems. Physicians were more satisfied than nurses on technical quality and learnability of the EHR-systems, while nurses experienced the ease of use better and were more satisfied with collaboration aspects than physicians. Two EHR brands used in hospitals appeared to have succeeded in supporting physician workflows, while two others used in health centers were more suitable for nurses' needs. Conclusions: Nurses' and physicians' experiences on EHR usability appear to vary more by EHR brand and employment sector rather than either professional group being generally more satisfied. Development of EHR systems should consider the perspectives of these two main user groups and their working contexts.
Subject: Usability
Electronic health record
Nurse
Physician
National monitoring survey
User experience
HEALTH
DOCUMENTATION
TECHNOLOGY
3141 Health care science
Rights:


Files in this item

Total number of downloads: Loading...

Files Size Format View
1_s2.0_S1386505619306835_main_1.pdf 405.2Kb PDF View/Open
1_s2.0_S1386505619306835_main.pdf 2.181Mb PDF View/Open

This item appears in the following Collection(s)

Show full item record