How Relevance Feedback is Framed Affects User Experience, but not Behaviour

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dc.contributor.author Tripathi, Dhruv
dc.contributor.author Medlar, Alan
dc.contributor.author Glowacka, Dorota
dc.date.accessioned 2020-04-14T06:37:02Z
dc.date.available 2020-04-14T06:37:02Z
dc.date.issued 2019
dc.identifier.citation Tripathi , D , Medlar , A & Glowacka , D 2019 , How Relevance Feedback is Framed Affects User Experience, but not Behaviour . in CHIIR'19 : Proceedings of the 2019 Conference on Human Information Interaction and Retrieval . ACM , New York, NY , pp. 307-311 , ACM SIGIR Conference on Human Information Interaction and Retrieval , Glasgow , United Kingdom , 10/03/2019 . https://doi.org/10.1145/3295750.3298957
dc.identifier.citation conference
dc.identifier.other PURE: 132455663
dc.identifier.other PURE UUID: 8139d6d6-f9e8-4b3b-86df-a900f77264fe
dc.identifier.other WOS: 000471026000040
dc.identifier.other Scopus: 85063135801
dc.identifier.uri http://hdl.handle.net/10138/313971
dc.description.abstract Retrieval systems based on machine learning require both positive and negative examples to perform inference, which is usually obtained through relevance feedback. Unfortunately, explicit negative relevance feedback is thought to have poor user experience. Instead, systems typically rely on implicit negative feedback. In this study, we confirm that, in the case of binary relevance feedback, users prefer giving positive feedback ( and implicit negative feedback) over negative feedback ( and implicit positive feedback). These two feedback mechanisms are functionally equivalent, capturing the same information from the user, but differ in how they are framed. Despite users' preference for positive feedback, there were no significant differences in behaviour. As users were not shown how feedback influenced search results, we hypothesise that previously reported results could, at least in part, be due to cognitive biases related to user perception of negative feedback. en
dc.format.extent 5
dc.language.iso eng
dc.publisher ACM
dc.relation.ispartof CHIIR'19
dc.relation.isversionof 978-1-4503-6025-8
dc.rights cc_by_nc
dc.rights.uri info:eu-repo/semantics/openAccess
dc.subject relevance feedback
dc.subject negative relevance feedback
dc.subject user studies
dc.subject experimental design
dc.subject scientific literature search
dc.subject RETRIEVAL
dc.subject CBIR
dc.subject 113 Computer and information sciences
dc.title How Relevance Feedback is Framed Affects User Experience, but not Behaviour en
dc.type Conference contribution
dc.contributor.organization Department of Computer Science
dc.description.reviewstatus Peer reviewed
dc.relation.doi https://doi.org/10.1145/3295750.3298957
dc.rights.accesslevel openAccess
dc.type.version acceptedVersion

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