Patients perceptions of safety in emergency medical services: an interview study

Show full item record



Venesoja , A , Castrén , M , Tella , S & Lindström , V 2020 , ' Patients perceptions of safety in emergency medical services: an interview study ' , BMJ Open , vol. 10 , no. 10 , 037488 .

Title: Patients perceptions of safety in emergency medical services: an interview study
Author: Venesoja, Anu; Castrén, Maaret; Tella, Susanna; Lindström, Veronica
Contributor organization: HUS Emergency Medicine and Services
Helsinki University Hospital Area
University of Helsinki
Department of Diagnostics and Therapeutics
Date: 2020-10-21
Language: eng
Number of pages: 7
Belongs to series: BMJ Open
ISSN: 2044-6055
Abstract: Background Research on patient safety in emergency medical services (EMS) has mainly focused on the organisation's and/or the EMS personnel's perspective. Little is known about how patients perceive safety in EMS. This study aims to describe the patients' experiences of their sense of safety in EMS. Methods A qualitative design with individual interviews of EMS patients (n=21) and an inductive qualitative content analysis were used. Results Patients' experiences of EMS personnel's ability or inability to show or use their medical, technical and driving skills affected the patients' sense of safety. When they perceived a lack of professionalism and knowledge among EMS personnel, they felt unsafe. Patients highlighted equality in the encounter, the quality of the information given by EMS personnel and the opportunity to participate in their care as important factors creating a sense of safety during the EMS encounter. Altogether, patients' perceptions of safety in EMS were connected to their confidence in the EMS personnel. Conclusions Overall, patients felt safe during their EMS encounter, but the EMS personnel's professional competence alone is not enough for them to feel safe. Lack of communication or professionalism may compromise their sense of safety. Further work is needed to explore how patients' perceptions of safety can be used in improving safety in EMS.
Subject: 3126 Surgery, anesthesiology, intensive care, radiology
accident &amp
emergency medicine
qualitative research
health &amp
Peer reviewed: Yes
Rights: cc_by_nc
Usage restriction: openAccess
Self-archived version: publishedVersion

Files in this item

Total number of downloads: Loading...

Files Size Format View
e037488.full.pdf 375.0Kb PDF View/Open

This item appears in the following Collection(s)

Show full item record