Development of the patient experience questionnaire for parents of pediatric patients (PEQP)

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http://hdl.handle.net/10138/327656

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Kaipio , J , Karisalmi , N , Hiekkanen , K , Stenhammar , H & Lahdenne , P 2019 , Development of the patient experience questionnaire for parents of pediatric patients (PEQP) . in F Lau , J A Bartle-Clar , G Bliss , E M Borycki , K L Courtney , A M-H Kuo , A Kushniruk , H Monkman & A V Roudsari (eds) , Improving Usability, Safety and Patient Outcomes with Health Information Technology . Studies in Health Technology and Informatics , vol. 257 , IOS PRESS , Amsterdam , pp. 200-205 , Information Technology & Communications in Health , Victoria , Canada , 14/02/2019 . https://doi.org/10.3233/978-1-61499-951-5-200

Title: Development of the patient experience questionnaire for parents of pediatric patients (PEQP)
Author: Kaipio, Johanna; Karisalmi, N.; Hiekkanen, K.; Stenhammar, H.; Lahdenne, P.
Other contributor: University of Helsinki, HUS Children and Adolescents
Lau, Francis
Bartle-Clar, John A.
Bliss, Gerry
Borycki, Elizabeth M.
Courtney, Karen L.
Kuo, Alex Mu-Hsing
Kushniruk, Andre
Monkman, Helen
Roudsari, Abdul Vahabpour

Publisher: IOS PRESS
Date: 2019
Language: eng
Number of pages: 6
Belongs to series: Improving Usability, Safety and Patient Outcomes with Health Information Technology
Belongs to series: Studies in Health Technology and Informatics
ISBN: 978-1-61499-950-8
978-1-61499-951-5
DOI: https://doi.org/10.3233/978-1-61499-951-5-200
URI: http://hdl.handle.net/10138/327656
Abstract: Patient experience (PX) is an important evaluation criterion for quality in healthcare. Compared to patient satisfaction, however less research has focused on the development of instruments to measure experiences of patients and their families. In the article, we describe the process of developing a PX questionnaire for the parents of pediatric patients in the context of children's hospital and illustrate the questionnaire items for measuring PX. The phases of the development process included retrospective interviews, description of the themes influencing PX and the metrics for measuring PX, as well as iterative development of three versions of questionnaires including data gathering and factor analysis. The final versions of the surveys suggested for implementation at the hospitals include eight PX statements for the outpatient clinic and five statements for the ward. Compared to satisfaction surveys, the developed surveys emphasize the aspects of parent's attitude towards the illness, support for families, and daily arrangements with a child patient. © 2019 American Psychological Association Inc. All rights reserved.
Subject: children's hospital
measurement
parent
patient experience
pediatric patient
questionnaire
Hospitals
Measurement
Pediatrics
Quality control
Development process
Evaluation criteria
Iterative development
Patient experiences
Patient satisfaction
Pediatric patients
Surveys
article
child
clinical article
controlled study
factor analysis
female
human
interview
male
outpatient department
satisfaction
adult
child parent relation
hospital
patient satisfaction
patient-reported outcome
retrospective study
Adult
Child
Factor Analysis, Statistical
Hospitals, Pediatric
Humans
Parents
Patient Reported Outcome Measures
Patient Satisfaction
Retrospective Studies
Surveys and Questionnaires
3123 Gynaecology and paediatrics
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