UNICEF Finland replied to your comment - how do you see them now? : Facebook commenting in building social media capital

Show simple item record

dc.contributor Helsingin yliopisto, Valtiotieteellinen tiedekunta fi
dc.contributor University of Helsinki, Faculty of Social Sciences en
dc.contributor Helsingfors universitet, Statsvetenskapliga fakulteten sv
dc.contributor.author Niskanen, Mika
dc.date.issued 2021
dc.identifier.uri URN:NBN:fi:hulib-202106162899
dc.identifier.uri http://hdl.handle.net/10138/331321
dc.description.abstract UNICEF Finland has an extraordinary habit. The organization replies or reacts to every comment they receive on Facebook. This thesis is a case study that examines the impact of UNICEF Finland’s dialogic communication style. The impact is examined through the concept of social media capital that is seen as the stock of social media-based faith-holders. Faith-holders refer to stakeholders who trust, like and support an organization. Social media capital can be acquired via communication actions that builds trust and increases frequency of contact. Social media capital can be directly expended or converted to other capitals, such as donations. Two methods were conducted: interview with UNICEF Finland’s digital producer Petteri Numminen and an online survey with 40 viable respondents. The interview aimed to distinguish how UNICEF Finland utilizes dialogic communications and for what reasons. The online survey was conducted to examine the commenting style’s impact on trust and behaviour among stakeholders. The survey included several multiple choice and open-ended questions and a Likert-scale with 20 items. The results imply that UNICEF Finland’s commenting tactic is linked to the acquisition of social media capital. The interview shows that UNICEF Finland utilizes a dialogic communication style to build social media capital among other objectives. Results of the online survey are remarkably positive: respondents indicate that UNICEF Finland’s commenting tactic builds trust, increases frequency of contact and encourages behaviour that is beneficial for the organization. The results need to be approached with some caution: the respondent group held highly positive approach to UNICEF Finland. Furthermore, the commenting tactic is only one part of UNICEF Finland’s presence on social media; it is difficult to understand or review its standalone role. This thesis adds to the literature by developing the concept of social media capital and investigating the impact of dialogic communication on organization’s stakeholders. The concept of social media capital is seen practical – it is highly recommended that the concept is developed and studied further. en
dc.language.iso eng
dc.publisher Helsingin yliopisto fi
dc.publisher University of Helsinki en
dc.publisher Helsingfors universitet sv
dc.subject social media
dc.subject social media capital
dc.subject NGOs
dc.subject platformed interaction
dc.subject dialogic communication
dc.title UNICEF Finland replied to your comment - how do you see them now? : Facebook commenting in building social media capital en
dc.type.ontasot pro gradu -tutkielmat fi
dc.type.ontasot master's thesis en
dc.type.ontasot pro gradu-avhandlingar sv
dct.identifier.urn URN:NBN:fi:hulib-202106162899
dc.subject.specialization Governance, Organizations and Communication fi
dc.subject.specialization Governance, Organizations and Communication en
dc.subject.specialization Governance, Organizations and Communication sv
dc.subject.degreeprogram Globaalin politiikan ja kommunikaation maisteriohjelma fi
dc.subject.degreeprogram Master's Programme in Global Politics and Communication en
dc.subject.degreeprogram Magisterprogrammet i global politik och kommunikation sv

Files in this item

Total number of downloads: Loading...

Files Size Format View
Niskanen_Mika_Thesis_2021.pdf 2.084Mb PDF View/Open

This item appears in the following Collection(s)

Show simple item record