Management by boundaries : Insights into the role of boundary objects in a community-based tourism development project

Abstract

Community-based tourism development typically assumes co-operation between different stakeholder groups at the local level, and thus combines different types of knowledge. However, this does not imply that a consensus exists between the stakeholders in the first place. In this article, we present a potential conceptual tool, namely boundary objects that could support stakeholders from different knowledge communities in working jointly towards a common goal and generate commitment towards it. The literature concerning knowledge communities and boundary objects is used as a theoretical framework. A three-year community-based tourism development project comprises the data of the article, and is used as a case study to illustrate the role of different knowledge communities, and to analyse the selected boundary objects. The results illustrate the importance of proper design of boundary objects in community-based tourism development processes, and highlight the features of a successful boundary object in generating ownership feelings towards development activities. (C) 2018 Elsevier Ltd. All rights reserved.