Open e-learning platforms and the design–reality gap : an affordance theory perspective

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McCarthy , S , Rowan , W , Kahma , N , Lynch , L & Ertiö , T-P 2021 , ' Open e-learning platforms and the design–reality gap : an affordance theory perspective ' , Information Technology and People , vol. 35 , no. 8 , pp. 74-98 .

Title: Open e-learning platforms and the design–reality gap : an affordance theory perspective
Author: McCarthy, Stephen; Rowan, Wendy; Kahma, Nina; Lynch, Laura; Ertiö, Titiana-Petra
Contributor organization: Centre for Consumer Society Research
Department of Social Research (2010-2017)
Date: 2021-12-22
Language: eng
Number of pages: 25
Belongs to series: Information Technology and People
ISSN: 0959-3845
Abstract: Purpose The dropout rates of open e-learning platforms are often cited as high as 97%, with many users discontinuing their use after initial acceptance. This study aims to explore this anomaly through the lens of affordances theory, revealing design-reality gaps between users' diverse goals and the possibilities for action provided by an open IT artefact. Design/methodology/approach A six-month case study was undertaken to investigate the design implications of user-perceived affordances in an EU sustainability project which developed an open e-learning platform for citizens to improve their household energy efficiency. Thematic analysis was used to reveal the challenges of user continuance behaviour based on how an open IT artefact supports users in achieving individual goals (e.g. reducing energy consumption in the home) and collective goals (lessening the carbon footprint of society). Findings Based on the findings, the authors inductively reveal seven affordances related to open e-learning platforms: informing, assessment, synthesis, emphasis, clarity, learning pathway and goal-planning. The findings centre on users' perception of these affordances, and the extent to which the open IT artefact catered to the goals and constraints of diverse user groups. Open IT platform development is further discussed from an iterative and collaborative perspective in order to explore different possibilities for action. Originality/value The study contributes towards research on open IT artefact design by presenting key learnings on how the designers of e-learning platforms can bridge design-reality gaps through exploring affordance personalisation for diverse user groups. This can inform the design of open IT artefacts to help ensure that system features match the expectations and contextual constraints of users through clear action-oriented possibilities.
Subject: 512 Business and Management
Open e-learning
Functional affordances
Sustainable energy use
User perceptions
Peer reviewed: Yes
Rights: cc_by
Usage restriction: openAccess
Self-archived version: publishedVersion

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