Self-Efficacy, Internet Self-Efficacy, and Proxy Efficacy as Predictors of the Use of Digital Social and Health Care Services Among Mental Health Service Users in Finland : A Cross-Sectional Study

Show full item record



Permalink

http://hdl.handle.net/10138/343046

Citation

Tetri , B H & Juujärvi , S 2022 , ' Self-Efficacy, Internet Self-Efficacy, and Proxy Efficacy as Predictors of the Use of Digital Social and Health Care Services Among Mental Health Service Users in Finland : A Cross-Sectional Study ' , Psychology research and behavior management , vol. 15 , pp. 291–303 . https://doi.org/10.2147/PRBM.S340867

Title: Self-Efficacy, Internet Self-Efficacy, and Proxy Efficacy as Predictors of the Use of Digital Social and Health Care Services Among Mental Health Service Users in Finland : A Cross-Sectional Study
Author: Tetri, Birgitta H; Juujärvi, Soile
Contributor organization: Faculty of Social Sciences
Date: 2022-02-15
Language: eng
Number of pages: 13
Belongs to series: Psychology research and behavior management
ISSN: 1179-1578
DOI: https://doi.org/10.2147/PRBM.S340867
URI: http://hdl.handle.net/10138/343046
Abstract: Background: The COVID-19 pandemic has accelerated the digitalization of services, but at the same time, some user groups are excluded due to a lack of digital skills. One of the vulnerable groups is people with mental health problems. It has previously been found that self-efficacy beliefs explain the use of digital technology, but the role of social support is largely unexamined. Bandura's concept of proxy agency provides a useful concept to investigate the role of social support in using digital services. Objective: The study investigates sources of social support and the effect of proxy agency, Internet efficacy, and self-efficacy beliefs on the intention to use digital health and social care services. Methods: Participants (N = 121) were users in community-based mental health services who were recruited through four organizations in southern Finland for a cross-sectional study. The scales for proxy agency and intention to use services were developed for purpose of the study. The questionnaire also comprised self-efficacy and Internet efficacy scales. Quantitative data were analyzed using descriptive statistics and linear regression analysis. Results: Both Internet self-efficacy and proxy efficacy (p < 0.001) predicted the intention to use digital health and social care services. Self-efficacy had an indirect positive effect on intention through Internet self-efficacy. Family members and friends were the main source of social support in using digital services. Conclusion: Internet self-efficacy and proxy efficacy are important contributors to the intention to use digital health and social care services. Proxy agents may serve as facilitators to reduce the digital divide and promote the use of digital services by complementing individuals' self-efficacy and Internet self-efficacy beliefs. It is important to develop different forms of social support, such as peer support, to enhance the quality of proxy agency. The limitations of proxy agency are discussed.
Subject: 5144 Social psychology
digital services
Internet self-efficacy
mental health service users
proxy efficacy
self-efficacy
social support
COGNITIVE THEORY
EXERCISE
TECHNOLOGY
Peer reviewed: Yes
Rights: cc_by_nc
Usage restriction: openAccess
Self-archived version: publishedVersion


Files in this item

Total number of downloads: Loading...

Files Size Format View
PRBM_340867_sel ... _and_proxy_efficacy_as.pdf 462.9Kb PDF View/Open

This item appears in the following Collection(s)

Show full item record