Monthly download statistics
The entire DSpace
/
Asiakasorganisaatiot
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DHanken Digital Repository of Hanken School of Economics
/
Doctoral theses
/ Marketing
1 / 2023
2 / 2023
3 / 2023
4 / 2023
5 / 2023
6 / 2023
7 / 2023
8 / 2023
9 / 2023
10 / 2023
11 / 2023
12 / 2023
Total
A Continuation of the Happiness Success Story: Does Happiness Impact Service Quality?
17
10
8
8
27
9
5
17
5
4
6
14
130
A Relationship Mediated Theory of Internal Marketing (summary section only)
31
24
34
31
35
25
18
28
25
21
15
7
294
Adaptation in triadic business relationship settings: A study in corporate travel management
10
10
12
11
19
17
3
3
2
1
2
1
91
Brand Spillover Effects of Unconventional Innovations
0
0
0
0
0
0
0
0
0
0
0
0
0
Budskapsfabriken : dominerande teorier och synsätt på marknadskommunikation
0
0
0
0
0
0
0
0
0
0
0
0
0
Coherence or diversity in corporate identity?: Varying perceptions of the company as sources for corporate branding
13
33
26
15
22
0
2
1
6
4
4
2
128
Collective Network Capability in International Project Business Networks - A Case Study of the Business Network for the Ashanti Electrification Project in Ghana
6
4
5
3
9
6
1
1
2
1
1
3
42
Colours as Non-Verbal Signs on Packages
26
31
31
27
24
15
21
20
8
6
7
6
222
Consumer Evaluation of Hybrid Innovations (summary section only)
3
4
3
8
4
5
0
1
0
0
2
0
30
Cultural Ideals, Practices and Value Propositions in Consumer Everyday Value Creation
20
18
23
10
25
10
2
2
0
2
3
0
115
Customer Activity: A Perspective on Service Use
20
24
21
32
18
6
11
20
13
12
6
7
190
Customer asset management in action: using customers portfolio for allocating resources across business-to-business relationships for improved shareholder value
3
6
17
21
10
14
27
41
4
6
5
4
158
Customer asset management in action: using customers portfolio for allocating resources across business-to-business relationships for improved shareholder value
22
25
22
38
27
34
8
2
3
11
11
4
207
Customer Value Formation in Practice: A Practice-Theoretical Approach
21
26
25
51
24
24
16
30
34
39
40
13
343
Customer Value in E-Service: Conceptual Foundation and Empirical Evidence
14
18
16
33
15
19
7
10
21
7
7
1
168
Customer Value of Website Communication in Business-to-business Relationships
16
4
8
20
14
10
2
1
1
11
7
2
96
Den anonyma seniorkonsumenten identifieras: Om identitetsskapande processer i en marknadsföringskontext
42
34
35
22
18
5
4
5
7
8
4
62
246
Dimensionality of the Consumer Perceived Value of Product Colour
13
11
13
18
14
7
6
0
5
3
2
0
92
Early-Phase Market Organizing in Subsistence Settings
15
15
9
13
13
0
3
1
3
2
3
1
78
Essays on (Un)sustainable Consumer Behavior : The Context of Grocery Retailing, Food Consumption and Travel
0
0
0
0
0
0
0
0
0
0
0
0
0
Every Piece Matters : Technology and Service Integration for Individual Empowerment
0
0
0
0
0
0
0
60
51
13
6
6
136
Experientializing – how C2C communication becomes part of the service experience
22
25
17
65
14
4
1
5
8
3
1
0
165
Exploring Customer Experiences with Smart Self-service: A Customer Ecosystem Approach
12
17
20
8
12
0
3
1
3
5
3
2
86
Fading Customer Relationships
8
12
11
9
13
8
3
6
4
6
5
4
89
Faktorer som initierar och påverkar prat i långsiktiga relationer
17
15
22
7
12
9
2
6
4
0
1
1
96
Family as a customer experiencing co-created service value
12
6
19
41
33
10
8
5
8
5
4
1
152
How Digital Worlds Become Material: An Ethnographic and Netnographic Investigation in Second Life
30
28
19
47
20
15
2
0
4
3
3
2
173
How Do Customers Perceive Value-In-Use? Empirical Insights from Bank Service Stories
14
28
47
20
23
11
10
6
5
8
4
5
181
Hur den aktiva kunden konstruerar budskap - Ett synsätt inom relationskommunikation
12
8
15
4
22
13
0
11
12
13
10
5
125
Hur uppkommer värde för kunden?
354
304
181
106
64
50
2
11
6
7
9
9
1103
I Would Walk 10 000 Steps: The Role of Smart Technology Services in Responsibilisation of Consumer Well-Being
17
27
25
17
13
1
2
2
13
8
1
0
126
Image Heritage - The Temporal Dimension in Consumers' Corporate Image Constructions
11
8
15
19
20
18
6
6
5
9
5
2
124
Informell marknadskommunikation. Teoretisk analys jämte en studie av användningsmöjligheter inom banksektorn
49
35
28
14
18
2
3
7
4
7
1
3
171
Integrerat och sekventiellt samarbete mellan konkurrenter: En studie av små och medelstora företag i en internationell kontext
32
18
25
21
21
7
4
21
18
10
5
3
185
Language Influence in Services: Perceived Importance of Native Language Use in Service Encounters
6
11
10
22
15
11
5
5
14
7
26
9
141
Let Me Tell You a Story: Consumer Responses to Company-Created Brand Stories
40
27
23
41
71
0
2
0
7
8
12
18
249
Making Sense of Customer Relationships: A Consumer Perspective
12
10
33
9
52
0
0
1
6
3
5
2
133
Market Representations in Action: Foundations for the Performativity of Representations in Marketing
14
10
12
6
12
2
20
8
5
2
4
5
100
Marketing in the Rise of Online Data : Dealing with the Shifts in Firm-Consumer Information Asymmetry
17
14
20
14
16
0
1
1
7
7
2
4
103
Meaningfulness and the Significance of Things: An Exploration of Meaningful Consumer-Object Relations
20
14
13
6
23
0
4
0
6
9
4
5
104
Multidimensionality of Actors in Business Networks: The Influence of Social Action in Pharmacy Networks in Finland
16
4
5
10
11
8
0
8
3
12
10
3
90
Offering Development in the Restaurant Sector. A Comparison Between Customer Perceptions and Management Beliefs
27
81
42
36
53
18
6
9
8
2
21
7
310
Perceived Value of Mobile Service Use and its Consequences
65
119
207
820
84
67
24
54
66
32
36
18
1592
Power and Distribution Network Structure in the People's Republic of China - The Case of an Inland City in Transition
16
27
16
28
25
13
2
4
5
3
2
5
146
Profitable Customer Management: A Study in Retail Banking
14
14
13
17
15
5
3
5
1
1
4
3
95
Reklam och marknadsföringstänkande i Finland : Varuhuset Stockmanns annonsering under 100 år
16
22
21
11
19
0
4
5
9
12
16
11
146
Relationship Drivers in Provider - Consumer Relationships. Empirical Studies of Customer Loyalty Programs (första upplagan slutsåld / first edition sold out, 'print on demand' 60 €)
11
17
12
16
12
16
3
4
5
14
4
3
117
Service Experience in an Innovation Context
19
8
8
17
22
16
16
5
9
5
9
5
139
Service Experience in Customers’ Everyday Contexts : An Investigation of Customers’ Experiences from Using Smartphone Apps
32
18
8
17
27
1
10
2
8
3
1
3
130
Service firms´ action upon negative incidents in high touch services: A narrative study
7
5
10
6
8
1
1
3
1
2
3
0
47
Service Profitability: An Augmented Customer Lifetime Value Approach
12
8
13
6
13
11
2
7
5
7
6
2
92
Strategic Sales Process Adaptation: Relationship Orientation of the Sales Process in a Business-to-Business Context
63
99
131
56
105
18
6
13
14
7
9
11
532
Sufficiency Transitions : Realizing Consumption Changes for Environmental Sustainability
24
33
36
29
25
0
0
2
6
13
13
7
188
The Effect of Communicating E-service Benefits on Consumer E-service Adoption
20
13
29
17
16
6
2
4
2
0
0
0
109
The Nature and Change of Bonds in Industrial Business Relationships
16
6
5
5
16
1
0
1
13
159
2
1
225
The Nature of Learning about Customers in a Customer Service Setting - A Study of Frontline Contact Persons
26
10
10
5
9
10
5
5
2
2
5
2
91
The Politics of Value Creation
14
15
8
19
9
0
0
2
2
5
7
2
83
Time and Location as Customer Perceived Value Drivers
15
11
19
17
26
9
3
3
7
3
1
2
116
Understanding Customer Loyalty and Disloyalty The Effect of Loyalty-Supporting and -Repressing Factors (first edition sold out, 'print on demand' 60 €)
9
21
25
30
16
18
6
7
4
29
34
17
216
Use of Customer Information: An Ethnography in Service Development
13
6
6
5
10
7
0
2
2
0
0
2
53
Value Creation in Professional Service Processes. Propositions for Understanding Financial Value from a Customer Perspective
20
10
10
15
11
3
9
4
5
4
1
3
95
Visst gör kunden en stor del av jobbet. Referensramar för kunders medverkan vid tillkomsten av konsumenttjänster
11
12
16
27
17
8
6
38
6
7
5
6
159
What Motivates Employees to Live up to Value Promises: An Employee Discourse
24
24
26
22
22
6
1
1
2
3
2
1
134
Whence the well-being of individuals?: Organizational roles of a transformative service provider in a healthcare setting
23
20
18
16
14
0
1
1
8
5
3
4
113