TY  -  
T1  - Asiakkaiden suhtautumien teknologiavälitteisiin itsepalveluihin 
SN  -  /  
UR  - URN:NBN:fi:hulib-201507212125; http://hdl.handle.net/10138/41825 
T3  -  
A1  - Storbjörk, Jennica 
A2  -  
PB  - Helsingfors universitet 
Y1  - 2013 
LA  - fin 
AB  - The objective of this thesis was to explore how customers relate to the increase of technology-based selfservices. The subject was first approached by figuring out how to determine self-service and service quality. After that it was examined how customers build their expectations towards services and what their roles in them are. Next objective was to investigate how customers form their attitudes towards self-services and what affects their intentions to use them.

The empirical study was mad... 
VO  -  
IS  -  
SP  -  
OP  -  
KW  - service; service kvalitet; självbetjäning; kundförväntningar; kundens roll; attityder; situations faktorer; service; service quality; self-service technologies; customer expectations; customer role; attitudes; situational factors; palvelu; palvelun laatu; itsepalvelut; odotukset; asiakkaan rooli; asenteet; tilannetekijät; Livsmedelsekonomi; Food Economics; Elintarvike-ekonomia 
N1  -   
PP  -  
ER  -