TY - T1 - From borders to interfaces : Modularizing specialized outpatient services SN - / UR - URN:ISBN:978-951-51-4967-1; http://hdl.handle.net/10138/302163 T3 - A1 - Silander, Katariina A2 - PB - Helsingin yliopisto Y1 - 2019 LA - en AB - Background and aims: In healthcare, both the need to increase patient-centered care and customization, and simultaneously reduce costs has been recognized. Mass customization and its key means, modularization, are operations management models that are suggested to have potential to tackle this conundrum by enabling simultaneous standardization and customization of services. However, more knowledge of the applicability of modularization and mass customization is needed. This thesis focuses on mod... VO - IS - SP - OP - KW - Lääketiede N1 - PP - ER -