TY - T1 - Lasten potilaskokemukset digitaalisten palveluiden kehittämisen lähtökohtana SN - / UR - http://hdl.handle.net/10138/313013 T3 - A1 - Karisalmi, Nina; Kaipio, Johanna; Lahdenne, Pekka A2 - PB - Y1 - 2017 LA - fin AB - Healthcare providers are increasingly paying attention to their customer’s experiences - meaning experiences of patients. This article reports a study which is part of a larger Lapsus research project. The aim of the project is to explore the perceptions and the experiences of child patients and their families about their visits to the hospital, about the given treatment and care, and about their everyday life with the illness. This article reports issues which children using special healthcare ... VO - IS - SP - OP - KW - 3123 Naisten- ja lastentaudit; Child; Adolescent; Continuity of Patient Care; Chronic Disease; Patient Satisfaction; Telemedicine; Video Recording; Diaries; Professional-Patient Relations; Health Facilities N1 - PP - ER -