TY - T1 - Open e-learning platforms and the design–reality gap : an affordance theory perspective SN - / UR - http://hdl.handle.net/10138/342550 T3 - A1 - McCarthy, Stephen; Rowan, Wendy; Kahma, Nina; Lynch, Laura; Ertiö, Titiana-Petra A2 - PB - Y1 - 2021 LA - eng AB - Purpose The dropout rates of open e-learning platforms are often cited as high as 97%, with many users discontinuing their use after initial acceptance. This study aims to explore this anomaly through the lens of affordances theory, revealing design-reality gaps between users' diverse goals and the possibilities for action provided by an open IT artefact. Design/methodology/approach A six-month case study was undertaken to investigate the design implications of user-perceived affordances in an E... VO - IS - SP - OP - KW - 512 Business and Management; Open e-learning; Functional affordances; Sustainable energy use; User perceptions; USER EXPERIENCE; INFORMATION-TECHNOLOGY; PERCEIVED SATISFACTION; ORGANIZATIONAL-CHANGE; CONCEPTUAL-FRAMEWORK; FOCUS GROUPS; STUDENTS; SUCCESS; SYSTEMS; INTENTION N1 - PP - ER -