TY - T1 - Taking Advantage of Digital through Digital Customer Experience Management – Case of Finnish Banking and Insurance Companies (Available in Hanken library and Tritonia only) SN - / UR - http://hdl.handle.net/10138/154510 T3 - A1 - Virtanen, Heini A2 - PB - Svenska handelshögskolan Y1 - 2015 LA - en AB - ... VO - IS - SP - OP - KW - Marketing N1 - PP - ER -