TY - T1 - Task-completing assessments in service encounters SN - / UR - http://hdl.handle.net/10138/303529 T3 - A1 - Lindström, Jan; Norrby, Catrin; Wide, Camilla; Nilsson, Jenny A2 - PB - Y1 - 2019 LA - eng AB - This study examines positive low- and high-grade assessments in service encounters between customers and salespersons conducted in Swedish and recorded in Sweden and Finland. The assessments occur in a regular sequential pattern as third-turn moves that complete request-delivery sequences, longer coherent requesting sections, or request sequences in a pre-closing context. The positive valence of the assessments coheres with the satisfactory outcome of task completion, but their function is prima... VO - IS - SP - OP - KW - 6121 Languages; Service encounters; high-grade assessments; low-grade assessments; Conversation analysis; Interactional linguistics; variational pragmatics; Finland Swedish; Sweden Swedish; COMPARING SWEDEN-SWEDISH; FINLAND-SWEDISH; SOCIAL-ACTION; SEQUENCES; QUESTION N1 - PP - ER -