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T1  - Task-completing assessments in service encounters 
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UR  - http://hdl.handle.net/10138/303529 
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A1  - Lindström, Jan; Norrby, Catrin; Wide, Camilla; Nilsson, Jenny 
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Y1  - 2019 
LA  - eng 
AB  - This study examines positive low- and high-grade assessments in service encounters between customers and salespersons conducted in Swedish and recorded in Sweden and Finland. The assessments occur in a regular sequential pattern as third-turn moves that complete request-delivery sequences, longer coherent requesting sections, or request sequences in a pre-closing context. The positive valence of the assessments coheres with the satisfactory outcome of task completion, but their function is prima... 
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KW  - 6121 Languages; Service encounters; high-grade assessments; low-grade assessments; Conversation analysis; Interactional linguistics; variational pragmatics; Finland Swedish; Sweden Swedish; COMPARING SWEDEN-SWEDISH; FINLAND-SWEDISH; SOCIAL-ACTION; SEQUENCES; QUESTION 
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