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T1  - The Quality of Social and Health Care Services from the Perspective of Elderly People Belonging to Ethnic Minorities 
SN  -  /  
UR  - http://hdl.handle.net/10138/12308 
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A1  - Hämäläinen, Taija 
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Y1  - 2004 
LA  - en 
AB  - This study aimed at researching the quality of social and health care services from minority ethnic older persons' perspective. This was done by identifying the dimensions of the services where quality was experienced as poorest as well as studying the factors that influenced the experienced quality of the services. The client based quality was analysed as the congruence between the clients' expectations and perceptions.

The information gathered from elderly people belonging to ethnic minorit... 
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KW  - service quality; social and health services; ethnic minorities; elderly people; palvelut; sosiaali- ja terveyspalvelut; laatu; vähemmistöt - etniset; ikääntyneet 
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