The Contextual Factors that Enable the BSC to Create Profitability

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https://helda.helsinki.fi/dhanken/handle/123456789/203160
Title: The Contextual Factors that Enable the BSC to Create Profitability
Author: Ström, Eva
Contributor: Svenska handelshögskolan, institutionen för nationalekonomi, nationalekonomi
Hanken School of Economics, Department of Economics, Economics
Belongs to series: Economics and Society – 324
ISSN: 0424-7256 (printed)
2242-699X (PDF)
ISBN: 978-952-232-372-9 (printed)
978-952-232-373-6 (PDF)
Abstract: To help companies achieve strategic success, new management tools have been invented and introduced over time. One of the most well-established and popular management tools is the Balanced Scorecard (BSC). The BSC was first introduced in the 1990s by Kaplan and Norton as a performance measurement tool that supplemented financial measures with non-financial measures, chosen with regard to strategy. It has then evolved into a strategic management system. This thesis examines how the BSC is related to performance. It suggests that the BSC is associated with performance, because it is used as a strategic management system. Furthermore the research investigates how certain chosen contextual variables enable the BSC to be used as a strategic management system. The BSC contextual variables are the chosen strategy, management’s motives for introducing the BSC and management involvement in the implementation phase. The empirical evidence from Finland and Sweden provide evidence that a BSC that is used as a strategic management system is positively related to performance. Furthermore the empirical evidence shows that a certain focus of strategy and management’s role in supporting the strategy - by introducing management accounting techniques and by actively being involved in the process- has a positive association with the extent to which the BSC is used as a strategic management system. This, in turn, associated with performance. Overall the research highlights the importance of the interplay between the use of an accounting technique- such as the BSC- and the contextual factors that support that use (supporting the use with strategy and management’s active role).
URI: https://helda.helsinki.fi/dhanken/handle/123456789/203160
Date: 2018-11-24
Subject: BSC
Balanced Scorecard
performance
strategy
motives
implementation
survey


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