A comparison of two emergency medical dispatch protocols with respect to accuracy

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Torlen , K , Kurland , L , Castren , M , Olanders , K & Bohm , K 2017 , ' A comparison of two emergency medical dispatch protocols with respect to accuracy ' , Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine , vol. 25 , 122 . https://doi.org/10.1186/s13049-017-0464-z

Title: A comparison of two emergency medical dispatch protocols with respect to accuracy
Author: Torlen, Klara; Kurland, Lisa; Castren, Maaret; Olanders, Knut; Bohm, Katarina
Contributor organization: Department of Diagnostics and Therapeutics
HUS Emergency Medicine and Services
Date: 2017-12-29
Language: eng
Number of pages: 8
Belongs to series: Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine
ISSN: 1757-7241
DOI: https://doi.org/10.1186/s13049-017-0464-z
URI: http://hdl.handle.net/10138/231330
Abstract: Background: Emergency medical dispatching should be as accurate as possible in order to ensure patient safety and optimize the use of ambulance resources. This study aimed to compare the accuracy, measured as priority level, between two Swedish dispatch protocols - the three-graded priority protocol Medical Index and a newly developed prototype, the four-graded priority protocol, RETTS-A. Methods: A simulation study was carried out at the Emergency Medical Communication Centre (EMCC) in Stockholm, Sweden, between October and March 2016. Fifty-three voluntary telecommunicators working at SOS Alarm were recruited nationally. Each telecommunicator handled 26 emergency medical calls, simulated by experienced standard patients. Manuscripts for the scenarios were based on recorded real-life calls, representing the six most common complaints. A cross-over design with 13 + 13 calls was used. Priority level and medical condition for each scenario was set through expert consensus and used as gold standard in the study. Results: A total of 1293 calls were included in the analysis. For priority level, n = 349 (54.0%) of the calls were assessed correctly with Medical Index and n = 309 (48.0%) with RETTS-A (p = 0.012). Sensitivity for the highest priority level was 82.6% (95% confidence interval: 76.6-87.3%) in the Medical Index and 54.0% (44.3-63.4%) in RETTS-A. Overtriage was 37.9% (34.2-41.7%) in the Medical Index and 28.6% (25.2-32.2%) in RETTS-A. The corresponding proportion of undertriage was 6.3% (4.7-8.5%) and 23.4% (20.3-26.9%) respectively. Conclusion: In this simulation study we demonstrate that Medical Index had a higher accuracy for priority level and less undertriage than the new prototype RETTS-A. The overall accuracy of both protocols is to be considered as low. Overtriage challenges resource utilization while undertriage threatens patient safety. The results suggest that in order to improve patient safety both protocols need revisions in order to guarantee safe emergency medical dispatching.
Subject: Emergency medical dispatch
Emergency medical services
Dispatch protocol
Medical order entry systems
Patient safety
3126 Surgery, anesthesiology, intensive care, radiology
Peer reviewed: Yes
Rights: cc_by
Usage restriction: openAccess
Self-archived version: publishedVersion

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