Investigating Proactive Search Support in Conversations

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http://hdl.handle.net/10138/308884

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Andolina , S , Orso , V , Schneider , H , Klouche , K , Ruotsalo , T , Gamberini , L & Jacucci , G 2018 , Investigating Proactive Search Support in Conversations . in DIS '18 : Proceedings of the 2018 Designing Interactive Systems Conference . ACM , New York, NY, USA , pp. 1295-1307 , ACM conference on Designing Interactive Systems , Hong Kong , China , 09/06/2018 . https://doi.org/10.1145/3196709.3196734

Title: Investigating Proactive Search Support in Conversations
Author: Andolina, Salvatore; Orso, Valeria; Schneider, Hendrik; Klouche, Khalil; Ruotsalo, Tuukka; Gamberini, Luciano; Jacucci, Giulio
Other contributor: University of Helsinki, Aalto University
University of Helsinki, Department of Computer Science
University of Helsinki, Department of Computer Science
University of Helsinki, Department of Computer Science
University of Helsinki, Ubiquitous Interaction research group / Giulio Jacucci


Publisher: ACM
Date: 2018-06-08
Language: eng
Number of pages: 13
Belongs to series: DIS '18 Proceedings of the 2018 Designing Interactive Systems Conference
ISBN: 978-1-4503-5198-0
DOI: https://doi.org/10.1145/3196709.3196734
URI: http://hdl.handle.net/10138/308884
Abstract: Conversations among people involve solving disputes, building common ground, and reinforce mutual beliefs and assumptions. Conversations often require external information that can support these human activities. In this paper, we study how a spoken conversation can be supported by a proactive search agent that listens to the conversation, detects entities mentioned in the conversation, and proactively retrieves and presents information related to the conversation. A total of 24 participants (12 pairs) were involved in informal conversations, using either the proactive search agent or a control condition that did not support conversational analysis or proactive information retrieval. Data comprising transcripts, interaction logs, questionnaires, and interviews indicated that the proactive search agent effectively augmented the conversations, affected the conversations' topical structure, and reduced the need for explicit search activity. The findings also revealed key challenges in the design of proactive search systems that assist people in natural conversations.
Subject: 113 Computer and information sciences
background speech
proactive search
spoken conversation support
voice interfaces
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