APM Requirements Analysis and Comparison for Veikkaus Oy

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http://urn.fi/URN:NBN:fi:hulib-202103231698
Title: APM Requirements Analysis and Comparison for Veikkaus Oy
Author: Törnroos, Topi
Contributor: University of Helsinki, Faculty of Science
Publisher: Helsingin yliopisto
Date: 2021
Language: eng
URI: http://urn.fi/URN:NBN:fi:hulib-202103231698
http://hdl.handle.net/10138/328297
Thesis level: master's thesis
Degree program: Tietojenkäsittelytieteen maisteriohjelma
Master's Programme in Computer Science
Magisterprogrammet i datavetenskap
Specialisation: ei opintosuuntaa
no specialization
ingen studieinriktning
Abstract: Application Performance Management (APM) is a growing field, and APM tools on the market tend to be complex enterprise solutions with features ranging from traffic analysis and error reporting to real- user monitoring and business transaction management. This thesis is a study done on behalf of Veikkaus Oy, a Finnish government-owned game company and betting agency. It serves as a look into the current state-of-the-art field of leading APM tools as well as a requirements analysis done from the perspective of the company’s IT personnel. A list of requirements was gathered and scored based on perceived importance, and four APM tools on the market—Datadog APM, Dynatrace, New Relic and AppDynamics—were each compared to each other and scored based on the gathered requirements. In addition, open-source alternatives were considered and investigated. Our results suggest that the leading APM vendors have products very similar to each other with marginal differences between them, feature-wise. In general, APMs were deemed useful and valuable to the company, able to assist in the work of a wide variety of IT personnel, as well as able to replace many tools currently in use by Veikkaus Oy and simplify their application ecosystem.
Subject: APM
application performance management
requirements
requirements analysis
Veikkaus
network monitoring


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