COVID-19 crisis and digital stressors at work : A longitudinal study on the Finnish working population

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http://hdl.handle.net/10138/333901

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Oksanen , A , Oksa , R , Savela , N , Mantere , E , Savolainen , I & Kaakinen , M 2021 , ' COVID-19 crisis and digital stressors at work : A longitudinal study on the Finnish working population ' , Computers in Human Behavior , vol. 122 , 106853 . https://doi.org/10.1016/j.chb.2021.106853

Title: COVID-19 crisis and digital stressors at work : A longitudinal study on the Finnish working population
Author: Oksanen, Atte; Oksa, Reetta; Savela, Nina; Mantere, Eerik; Savolainen, Iina; Kaakinen, Markus
Contributor: University of Helsinki, Tampere University
University of Helsinki, Institute of Criminology and Legal Policy
Date: 2021-09
Language: eng
Number of pages: 10
Belongs to series: Computers in Human Behavior
ISSN: 0747-5632
URI: http://hdl.handle.net/10138/333901
Abstract: The global crisis caused by the outbreak of a novel coronavirus and the associated disease (COVID-19) has changed working conditions due to social-distancing policies. Many workers started to use new technologies at work, including social media applications. In this longitudinal study, we investigated the potential stress effects of social media communication (SMC) at work. Based on our integrative theoretical model, we expected that SMC at work would burden some workers, but those who were accustomed to SMC at work would be better off when the crisis started. We collected a nationally representative sample of Finnish workers before (N = 1308) and during (N = 1081) the COVID-19 crisis. Outcome measures included technostress and work exhaustion. Multilevel linear mixed-effects regression models investigated formal and informal SMC at work. Covariates included cyberbullying at work, social media usage, personality, occupational status, and sociodemographic factors. Results showed that formal SMC increased and predicted higher technostress. However, technostress and work exhaustion decreased among workers already accustomed to using SMC at work before the crisis. The results indicate a disparity in workers' resilience during remote work and highlight a need for organizational level support.
Subject: COVID-19
Disasters
Social media
Technology
Technostress
Work exhaustion
DEMANDS-RESOURCES MODEL
SOCIAL MEDIA USE
JOB DEMANDS
PSYCHOLOGICAL RESILIENCE
FAMILY CONFLICT
DARK SIDE
BURNOUT
TECHNOSTRESS
IMPACT
PERSONALITY
5144 Social psychology
513 Law
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